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2 results for Customer Service Representative in Franklin, TN
- Brentwood, TN
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Call Center Specialist to support customer and client interactions in Brentwood, Tennessee. This is a Long-term Contract position suited for someone who thrives in a fast-moving call center environment, communicates clearly, and can manage several systems and tasks at once. The ideal candidate will deliver accurate account support, help resolve payment-related concerns, and contribute to a positive customer experience while working closely with internal teams and external partners.<br><br>Responsibilities:<br>• Manage a large volume of incoming and outgoing calls while maintaining professionalism and efficiency in every interaction.<br>• Provide timely and accurate account details to customers and resolve inquiries in a fast-paced service environment.<br>• Coordinate with clients, sales teams, and project partners to share enrollment updates and support ongoing account activity.<br>• Serve as a point of contact between external vendors and clients to address billing concerns and discuss workable payment arrangements.<br>• Respond to objections by presenting alternative payment solutions that align with customer needs and business guidelines.<br>• Navigate multiple software platforms simultaneously to document interactions, update records, and assist customers without delay.<br>• Identify opportunities to recommend additional products or services that may benefit the customer.<br>• Route calls to the appropriate department or team member when issues require specialized support.<br>• Use strong listening, data entry, and problem-solving skills to manage conversations, complete follow-up tasks, and maintain customer satisfaction.<br>• Support additional operational duties as assigned to meet changing business priorities.
- 2026-05-11T00:00:00Z
- Brentwood, TN
- onsite
- Temporary / Contract
- 21 - 21 USD / Hourly
- <p>Call Center Specialist (Sales & Collections- Environment) </p><p>As a Call Center Specialist, you will play a critical role in a high-performance, metrics-driven call center environment. This position will appeal to professionals with collections, recovery, or high-volume outbound calling experience who thrive in fast-paced settings with incentivized performance and bonus potential tied to results.</p><p><br></p><p>You will be responsible for initiating contact with strategic vendors not currently participating in our program, managing a structured call queue, and driving engagement through persistence, negotiation, and strong communication skills. Success in this role requires the ability to handle a high volume of daily calls, overcome objections, and influence outcomes, similar to collections or recovery-based roles.</p>
- 2026-06-01T00:00:00Z