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5 results for Customer Experience Marketing Manager in Franklin, TN

Marketing Campaign Manager

Goodlettsville, TN
onsite
Temporary / Contract
35 - 38 USD / Hourly
Marketing Campaign ManagerLocation - Hybrid – Greater Nashville Area (3 days onsite)Duration - 6–12 month contract with strong potential for extension or conversion, 40 hours per week About the OpportunityWe're seeking a Marketing Campaign Manager to serve as the quarterback for integrated marketing campaigns across creative, merchandising, CRM, media, analytics, and photography teams. This is a highly collaborative role focused on bringing order, focus, and execution to product-driven campaigns. This is not a hands-on marketing automation role. Instead, we're looking for someone who excels at orchestrating campaigns, translating insights into action, and keeping cross-functional teams aligned. If you love turning products into stories and thrive in fast-paced environments with lots of moving pieces, we'd love to hear from you. Responsibilities<ul><li>Own campaign calendars and end-to-end campaign execution.</li><li>Partner with creative, merchandising, CRM, media, analytics, and photography teams.</li><li>Develop product stories and seasonal narratives that drive engagement.</li><li>Manage timelines, priorities, and deliverables across stakeholders.</li><li>Translate campaign performance into insights and recommendations for leadership.</li><li>Collaborate on lifecycle marketing strategies across email, SMS, and customer journeys.</li><li>Present campaign learnings and business updates to internal partners.</li></ul>
2026-06-24T00:00:00Z

Campaign Manager/Marketing Manager

Goodlettsville, TN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We’re seeking a Senior Marketing Manager / Campaign Manager for a 6–12 month contract with our client. This role is based in Goodlettsville, TN and requires 3 days onsite per week.This position leads the development and execution of integrated go-to-market (GTM) strategies that drive customer engagement, revenue growth, and brand impact.The role owns end-to-end campaign planning and execution, with a strong emphasis on lifecycle marketing, email/SMS performance, and customer retention.The ideal candidate is both strategic and hands-on, partnering cross-functionally to deliver high-impact campaigns optimized for performance and aligned with business goals. Key ResponsibilitiesCampaign & GTM Management<ul><li>Own and manage the marketing campaign calendar, aligning promotions with product priorities, seasonal moments, and market trends</li><li>Plan and execute integrated, multi-channel campaigns across the full customer journey</li><li>Define campaign KPIs, including impressions, engagement, conversion, and revenue targets</li><li>Partner with cross-functional teams (Creative, Merchandising, Media, Digital) to align messaging and campaign execution</li><li>Oversee the creation, testing, and deployment of promotional offers and codes</li></ul> Lifecycle Marketing (Email, SMS, Push)<ul><li>Lead strategy and execution for email, SMS, and push notification channels</li><li>Build and optimize lifecycle programs (welcome, retention, re-engagement, loyalty journeys)</li><li>Drive list growth, segmentation, personalization, and dynamic content strategies</li><li>Execute A/B and multivariate testing to improve engagement and conversion</li></ul> Growth & Retention Strategy<ul><li>Develop initiatives to drive customer acquisition, engagement, and retention</li><li>Implement triggered journeys, lead generation programs, and loyalty campaigns</li><li>Leverage behavioral data to improve frequency, lifetime value, and retention</li><li>Partner with analytics to optimize performance and ROI</li></ul> Content & Creative Collaboration<ul><li>Partner with creative and content teams on campaign messaging and visual assets</li><li>Contribute to creative briefs and campaign planning</li><li>Ensure assets align with brand standards, campaign goals, and channel needs</li></ul>
2026-06-19T00:00:00Z

Customer Service Representative

Brentwood, TN
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume service environment in Tennessee. This Long-term Contract position focuses on delivering attentive assistance to customers, handling incoming inquiries with care, and ensuring accurate order processing. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to manage both phone-based support and administrative follow-up with care. Responsibilities:<ul><li>Provide regular updates on enrollment progress to clients, sales teams, and project stakeholders.</li><li>Serve as a point of contact between vendors and clients to resolve payment concerns and discuss terms.</li><li>Address vendor objections with effective communication and alternative solutions.</li><li>Handle a high volume of incoming and outgoing calls in a professional and timely manner.</li><li>Utilize multiple systems and tools to navigate accounts and support vendors efficiently.</li><li>Maintain clear, professional communication across customers, internal teams, and leadership.</li><li>Identify opportunities to promote additional services or solutions when appropriate.</li><li>Route calls or inquiries to the appropriate departments as needed.</li><li>Deliver accurate account details quickly in a fast-paced environment.</li><li>Collaborate with team members while demonstrating strong interpersonal skills.</li><li>Multitask effectively—listening, documenting, problem-solving, and navigating systems simultaneously.</li><li>Complete additional duties as assigned to support business needs.</li></ul>
2026-06-30T00:00:00Z

Customer Service Representative

Brentwood, TN
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume service environment in Tennessee. This Long-term Contract position focuses on delivering courteous, efficient assistance to customers by phone while ensuring orders and service requests are handled accurately. The ideal candidate is comfortable managing frequent interactions, resolving routine concerns, and maintaining a careful approach throughout each conversation. Responsibilities: • Respond to incoming customer calls promptly and provide helpful, solution-focused support. • Assist customers with questions related to products, services, orders, and general account matters. • Enter customer orders and service details carefully to maintain accurate records. • Handle a steady flow of inbound and outbound phone interactions in a thorough manner. • Address customer concerns by clarifying issues, identifying next steps, and following established service procedures. • Document call activity, updates, and outcomes to ensure clear communication and recordkeeping. • Escalate complex situations to the appropriate team when additional support is needed.
2026-06-24T00:00:00Z

Customer Service Representative

Nashville, TN
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Customer Service Representative to support government and military shipping customers from Nashville, Tennessee in a Contract position. This role focuses on delivering responsive service, resolving shipment and booking concerns, and working closely with internal operations teams and external partners to keep freight moving efficiently. The ideal candidate brings strong customer support experience, sound judgment, and the ability to manage multiple service needs in a fast-paced environment. Responsibilities: • Manage customer inquiries from government and military accounts by investigating issues, providing timely updates, and driving resolution through established service procedures. • Review and support shipment bookings, including coordination for vessel space, equipment availability, and operational alignment with internal teams. • Monitor cargo activity and documentation to help maintain accurate booking records, service quality standards, and on-time follow-through. • Partner with terminals, transportation providers, rail contacts, and other vendors to address delivery challenges and keep shipments progressing smoothly. • Offer guidance on transportation options, routing considerations, and terminal-related questions to help customers make informed shipping decisions. • Assist with pricing and rate-related requests by supporting quote preparation, basic rate interpretation, and coordination with the appropriate internal stakeholders. • Handle escalated service matters with professionalism, using sound judgment to balance customer needs, process requirements, and cost-conscious solutions. • Contribute to special assignments and coordinate competing priorities across multiple tasks while maintaining consistent service performance and communication.
2026-07-08T00:00:00Z