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2 results for Call Center Representative in Franklin, TN

Customer Service Representative

Nashville, TN
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Customer Service Representative to support government and military shipping customers from Nashville, Tennessee in a Contract position. This role focuses on delivering responsive service, resolving shipment and booking concerns, and working closely with internal operations teams and external partners to keep freight moving efficiently. The ideal candidate brings strong customer support experience, sound judgment, and the ability to manage multiple service needs in a fast-paced environment. Responsibilities: • Manage customer inquiries from government and military accounts by investigating issues, providing timely updates, and driving resolution through established service procedures. • Review and support shipment bookings, including coordination for vessel space, equipment availability, and operational alignment with internal teams. • Monitor cargo activity and documentation to help maintain accurate booking records, service quality standards, and on-time follow-through. • Partner with terminals, transportation providers, rail contacts, and other vendors to address delivery challenges and keep shipments progressing smoothly. • Offer guidance on transportation options, routing considerations, and terminal-related questions to help customers make informed shipping decisions. • Assist with pricing and rate-related requests by supporting quote preparation, basic rate interpretation, and coordination with the appropriate internal stakeholders. • Handle escalated service matters with professionalism, using sound judgment to balance customer needs, process requirements, and cost-conscious solutions. • Contribute to special assignments and coordinate competing priorities across multiple tasks while maintaining consistent service performance and communication.
2026-06-19T00:00:00Z

Member Services Representative

La Vergne, TN
onsite
Permanent / Full Time
40000 - 45000 USD / Yearly
We are looking for a Member Services Representative to support members from our LaVergne, Tennessee location by delivering attentive, solutions-focused service across a variety of inquiries. In this role, you will help resolve order-related concerns, respond to questions with accuracy and professionalism, and contribute to a positive overall member experience. This position is well suited for someone who works effectively in a fast-moving environment and takes pride in building trust through consistent, high-quality support. Responsibilities: • Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters. • Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication. • Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support member satisfaction. • Partner with internal departments to coordinate solutions and ensure members receive a consistent and seamless service experience. • Support the onboarding and day-to-day guidance of new team members by sharing processes, service expectations, and best practices. • Communicate with external vendors as needed to gather information, resolve service questions, and support order-related problem solving. • Maintain detailed and accurate records in customer service platforms and other business systems to document interactions and outcomes. • Contribute to team performance by meeting service-level expectations for response times, resolution quality, and completion of assigned tasks.
2026-06-16T00:00:00Z