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4 results for Communications Specialist in Framingham, MA

Call Center Specialist

Taunton, MA
onsite
Temporary / Contract
16.625 - 19.25 USD / Hourly
We are looking for a Call Center Specialist to support customers through a high-volume inbound service environment in Taunton, Massachusetts. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized, and delivers dependable service with every interaction. The person in this role will handle customer inquiries, document details accurately, and use customer service systems and basic office tools to keep daily operations running smoothly. Responsibilities: • Respond to incoming customer calls professionally and provide timely, solution-focused assistance. • Record call details, customer concerns, and resolutions accurately in customer service software. • Guide callers through service questions, account-related issues, and general support needs with clarity and patience. • Maintain consistent call quality by following established service procedures and communication standards. • Use basic office tools and internal systems to update records, track activity, and complete follow-up tasks. • Support customers in a fast-paced call center setting while managing multiple inquiries efficiently. • Escalate complex concerns to the appropriate team when an issue requires additional review or technical support. • Contribute to smooth daily operations by staying informed on process updates, including any relevant system-related changes when needed.
2026-05-20T00:00:00Z

Customer Experience Specialist

Nashua, NH
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Nashua, New Hampshire in a Contract to Permanent role. This position focuses on delivering responsive support to business customers, managing order activity, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer interactions with administrative follow-up. Responsibilities: • Respond to incoming customer calls with a detail-oriented approach, resolving questions and providing timely support. • Enter and manage business-to-business orders while confirming details and coordinating next steps accurately. • Record customer communications and account updates in CRM and related internal platforms to maintain clear documentation. • Assist customers with product, order, and account-related inquiries, ensuring issues are addressed thoroughly. • Complete administrative support work, including follow-up tasks and general back-office coordination as needed. • Monitor customer accounts and take appropriate action when service issues, order discrepancies, or account concerns arise. • Perform billing-related activities, review account charges, and help manage open backorders to support order fulfillment. • Maintain accurate customer records by updating account details, order information, and interaction history consistently.
2026-05-20T00:00:00Z

Paid Media Specialist

Milford, MA
onsite
Permanent / Full Time
82000 - 115000 USD / Yearly
Paid Media Specialist with 4+ years of experience managing paid media campaigns needed for a full-time, hybrid (3/2) position with our client in Greater Boston. Must be “hands on keys” and be proficient in Google Ads, LinkedIn Ads, Bing, GA4, and tag management systems. Must have experience managing hundreds of ads at one time. Salary is 80-115K. We are seeking a results-driven Paid Media Specialist to lead the planning, execution, and optimization of paid media campaigns across multiple digital platforms. This role will play a key part in driving brand awareness, lead generation, audience engagement, and revenue growth. The ideal candidate is hands-on, analytical, and highly collaborative, with experience managing campaigns end-to-end and using performance data to continuously improve results. This person will work closely with cross-functional teams to align paid media strategies with broader marketing and business objectives. Key Responsibilities<ul><li>Plan, launch, and manage paid media campaigns across multiple platforms</li><li>Monitor campaign performance and optimize targeting, creative, and budget allocation to maximize results</li><li>Use data-driven insights to improve campaign effectiveness, efficiency, and return on investment</li><li>Conduct keyword research, audience segmentation, and competitive analysis</li><li>Partner with internal teams to ensure paid media efforts are fully integrated into broader marketing campaigns</li><li>Collaborate with demand generation and subject matter experts to develop high-performing digital content</li><li>Stay current on digital marketing trends, e-commerce developments, and evolving customer behavior</li><li>Implement A/B testing and conversion tracking to support continuous optimization</li></ul>
2026-05-18T00:00:00Z

Communications Lead III

Providence, RI
remote
Temporary / Contract
35 - 40 USD / Hourly
We are looking for a Communications Lead to shape and deliver communication strategies that support large-scale technology and business initiatives. This Long-term Contract position will focus on turning complex updates into clear, audience-appropriate messages for employees, leaders, and external stakeholders while helping drive engagement and confidence across the organization. This role is remote with occasional travel to the Allentown, PA office and works closely with cross-functional teams to maintain consistency, clarity, and alignment in every communication. Responsibilities:• Design and carry out communication plans for major IT and operational programs, ensuring information is delivered clearly, consistently, and at the right time.• Convert technical project details into practical messaging that employees, leaders, and customer-facing groups can easily understand and act on.• Provide strategic guidance to project sponsors and IT leadership on communication timing, stakeholder impact, and potential change-related risks.• Partner with communications, HR, operations, and leadership teams to coordinate content reviews, secure approvals, and maintain message consistency.• Develop written materials for multiple channels, including leadership updates, employee communications, stakeholder messaging, and customer-facing content.• Collaborate with operational teams and business partners to support integrated communication efforts tied to implementation activities and customer experience goals.• Track audience feedback and adoption concerns, then refine messaging approaches to improve understanding and engagement.• Oversee communication project plans, monitor related budgets, and evaluate vendor-supported distribution performance to identify and implement improvements.
2026-05-13T00:00:00Z