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3 results for Collections Specialist in Framingham, MA

Collections Specialist

Westborough, MA
onsite
Permanent / Full Time
54340 - 58520 USD / Yearly
We are looking for a Collections Specialist to support timely payment recovery and maintain strong customer relationships for our team in Westborough, Massachusetts. In this role, you will work directly with customers and internal partners to resolve outstanding balances, address account concerns, and help reduce delinquency through thoughtful follow-up. The ideal candidate brings sound judgment, clear communication, and a service-oriented approach to accounts receivable activities. Responsibilities:• Contact customers with overdue balances through regular outbound outreach and guide conversations toward prompt payment arrangements.• Respond to inbound account inquiries with accuracy and professionalism, helping customers understand balances and available resolution options.• Review aging data to identify delinquent accounts, track collection progress, and summarize past-due trends for leadership visibility.• Work closely with sales and contract teams to investigate billing concerns, settle disputes, and remove barriers to payment.• Monitor incoming payments and follow up quickly when commitments are missed or additional action is needed.• Initiate refund requests and coordinate the appropriate follow-through to ensure account adjustments are completed correctly.• Use problem-solving skills to address customer issues, reduce escalations, and support positive account outcomes.• Contribute ideas that improve collections workflows, strengthen service quality, and support an efficient credit and collections operation.
2026-07-23T00:00:00Z

Collections Specialist

Middleboro, MA
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
We are seeking an experienced Collections Specialist to join a well-established, family-owned technology company near Lakeville, MA. For over 100 years, this organization has served as a trusted technology partner to clients across a variety of industries, earning a reputation for exceptional service and long-term customer relationships. In this role, you will work closely with a loyal client base to resolve billing discrepancies, manage outstanding receivables, and ensure timely collections. As a key member of the accounting team, you will play an important role in supporting the company's financial health and cash flow. If you are looking for a stable, long-term opportunity with a growing organization that values its employees and promotes a collaborative culture, we encourage you to apply. Responsibilities:• Evaluate customer and distributor credit worthiness.• Assess credit risk in granting credit terms and establish credit lines.• Collect from all our customers and record payments.• Communicate via email and telephonically with customers, vendors, and Ockers employees.• Investigate disputed balances and correct errors such as misapplied payments, late charges, direct deposit errors, or overpayments.• Create AR reports and work both internally and externally to keep accounts current.• Keep information in an organized and accessible system for review and backup.• Perform other duties as requested. Required Experience:• 5+ years' experience in a Collections role• Bachelor's degree or experience equivalent• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities• Experience with ERP systems and proficiency in Excel and Outlook• Strong internal and external customer service abilities
2026-07-07T00:00:00Z

Collections Paralegal

Worcester, MA
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a detail-oriented Collections Paralegal to support claims preparation related to unpaid medical balances in Worcester, Massachusetts. This Contract position will focus on preparing collection notices and organizing related documentation for physician review and submission. The assignment is expected to last only a short term period, with approximately two days of work or less, and requires someone who can work accurately and efficiently in a fast-paced legal support environment. Responsibilities: • Prepare collection-related claim notices for outstanding patient account balances on behalf of the physician • Review billing information and supporting records to ensure claim documents are complete and accurate before processing • Organize and process collection files in a timely manner while maintaining clear and consistent documentation • Draft written materials tied to unpaid bill recovery efforts using strong attention to detail and proper formatting • Coordinate case information and related records so materials are ready for review or next-step action • Use legal support tools and case management systems to track claim status and maintain file accuracy
2026-07-15T00:00:00Z