We are looking for a Collections Specialist to support account recovery efforts for both commercial and consumer portfolios in Irving, Texas. This contract-to-permanent position is ideal for someone who can communicate effectively, resolve outstanding balances efficiently, and maintain positive customer relationships while protecting cash flow. The person in this role will manage collection activities, follow established billing and credit procedures, and work closely with internal teams to address payment issues and account concerns.<br><br>Responsibilities:<br>• Contact commercial and consumer customers regarding overdue balances and drive timely payment resolution through phone, email, and written communication.<br>• Review aging reports, account histories, and payment activity to prioritize collection efforts and identify accounts requiring follow-up.<br>• Investigate billing questions, payment discrepancies, and credit-related concerns by partnering with customers and internal departments to reach resolution.<br>• Document collection activity, customer commitments, disputes, and account status updates accurately within company records.<br>• Negotiate practical payment arrangements when appropriate while aligning with company policies and collection guidelines.<br>• Escalate delinquent or high-risk accounts to the appropriate internal stakeholders based on severity, exposure, or unresolved issues.<br>• Monitor assigned accounts consistently to reduce past-due balances and support overall receivables performance.<br>• Maintain a detail-focused and service-oriented approach that preserves customer relationships while enforcing payment expectations.
We are looking for an Operations Specialist to support daily business activity and help maintain efficient coordination across procurement, shipping, receiving, and reporting functions. This contract opportunity is well suited for someone who is highly organized, comfortable working with operational systems, and confident managing detailed administrative tasks. In this role, you will collaborate with internal stakeholders and external partners to keep materials, documentation, and workflows moving accurately and on schedule.<br><br>Responsibilities:<br>• Manage day-to-day operational records and transactions within business systems such as NetSuite or SAP to ensure accurate processing and visibility.<br>• Monitor incoming and outgoing shipments, confirm delivery activity, and help resolve delays or discrepancies that affect timelines.<br>• Assist with purchasing support and inventory-related coordination to maintain steady material flow across operations.<br>• Prepare, update, and maintain spreadsheets and operational reports in Microsoft Excel for tracking, analysis, and status reporting.<br>• Communicate with internal departments and outside vendors to align on orders, shipment activity, and operational priorities.<br>• Support shipping and receiving functions by reviewing documentation, organizing information, and keeping records current.<br>• Respond to inbound inquiries related to operational status, shipment updates, and coordination needs in a clear and courteous manner.
<p>Obtains revenue and pays invoices by verifying and completing receipts and performing client account adjustments as needed.</p><p> </p><p> <strong>DUTIES & RESPONSIBILITIES:</strong></p><ul><li>Ensures all receivable payments are accounted for and applied accurately, timely, and with proper authorization.</li><li>Responsible for continuous improvement and innovation in all accounts receivable functions.</li><li>Posts customer payments by recording cash, checks, wires, e-checks, and credit card transactions</li><li>Creates employee accounts receivable billings and reconciles employee receivables monthly</li><li>Posts client NSF charges and credit card chargebacks to the general ledger</li><li>Manages credit card customer disputes</li><li>Posts manual PayPal payments and chargebacks to the general ledger</li><li>Maintains the manual PayPal report and sends the report to the shipping and customer records departments.</li><li>Assists with various customer receivable adjustments and payment applications as well as financial analysis</li><li>Perform account reconciliations and assist with month-end closing</li><li>Engages management on any AR problems encountered</li></ul>