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2 results for Help Desk Analyst in Fort Worth, TX
- Euless, TX
- onsite
- Temporary
- 28 - 33 USD / Hourly
- <p>Position Overview</p><p><br></p><p>We are seeking a Tier 2 Deskside / Systems Technician to provide hands‑on systems administration and deskside technical support in a 24/7 mission‑critical environment. This role supports end users through on‑site and remote troubleshooting, device deployment, system maintenance, and operational readiness activities.</p><p>The ideal candidate is customer‑focused, technically proficient, and comfortable working in fast‑paced environments with strict service levels. This position offers the opportunity to develop strong technical, communication, and problem‑solving skills while supporting highly visible operational systems.</p><p><br></p><p>Key Responsibilities</p><p>Deskside & End‑User Support</p><ul><li>Serve as a primary point of contact for on‑site deskside support and break/fix activities</li><li>Deploy and support Windows 10 and Windows 11 laptops and desktops using non‑disruptive methods</li><li>Provide customer‑facing support with clear communication and status updates</li><li>Coordinate with Tier 3 teams for escalations, upgrades, and system changes</li></ul><p>Systems Administration & Operations</p><ul><li>Maintain and support a high‑availability environment using virtualization and redundancy best practices</li><li>Perform routine systems maintenance including software updates, backups, recovery, and file maintenance</li><li>Review systems regularly for critical updates, security threats, and operational readiness</li><li>Provide on‑call after‑hours support for production environment issues as required</li></ul><p>Incident & Service Management</p><ul><li>Respond to moderately complex technical issues involving hardware, software, and operating systems</li><li>Document all incidents, requests, and resolutions in an ITSM platform (ServiceNow)</li><li>Meet defined SLAs and time‑to‑resolution metrics</li><li>Escalate issues appropriately when resolution is unclear</li></ul><p>Hardware, Assets & Deployments</p><ul><li>Configure, deploy, and support laptops, desktops, thin clients, and mobile devices</li><li>Perform hardware procurement, deployment, support, and disposal activities</li><li>Execute asset control and inventory management tasks on‑site and remotely</li><li>Assist with physical installation activities, including lifting and moving equipment</li></ul><p>Operational Readiness & Exercises</p><ul><li>Provide IT support for practice, mock, and live continuity/DR exercises</li><li>Support site readiness activities and special operational events</li><li>Act as hands‑on technical support for site‑specific systems or network needs</li></ul>
- 2026-02-24T00:00:00Z
- Azle, TX
- onsite
- Temporary
- 38 - 43 USD / Hourly
- <p>Robert Half has a client seeking a Network Analyst. The ideal candidate for this position would have experience in small to medium environments and at least 3- 5 years of hands-on experience. This will be a temporary to full time opportunity that will be fully onsite. </p><p><br></p><ul><li>Manager layer 2/3 devices on the OSI </li><li>Support and troubleshoot Palo Alto Firewall and GlobalProtect VPN platforms</li><li>Configure/support Aruba wireless devices for remote site locations </li><li>Liaise with vendor support to manage maintenance planning and implementation (reactive and proactive) to minimize service disruption for Network Services</li><li>Deliver Network infrastructure development / build activities (managed by Project Managers), including release and deployment management for new services</li></ul>
- 2026-02-27T00:00:00Z