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2 results for End User Support Specialist in Fort Worth, TX

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-04-29T00:00:00Z

Customer Success Specialist

Irving, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Success Specialist to support clients in Irving, Texas. Training will be onsite in Irving, TX or 30 days before moving to remote overnight. Must be located locally. Make an impact by delivering responsive service and practical solutions that strengthen the customer experience. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical and service-related issues, focusing on customer experience, and communicating clearly with a wide range of users, and contributing in a fast-paced environment. The right candidate will combine strong problem-solving ability with professionalism, attention to detail, and a customer-focused approach while supporting organizations connected to the first responder and law enforcement community. Responsibilities:• Provide knowledgeable guidance to customers and internal teams by addressing product, service, and technical questions with confidence and clarity.• Investigate reported issues, identify root causes, and deliver timely resolutions for both operational and system-related concerns.• Handle account verification and re-verification activities accurately while maintaining careful documentation and compliance with established procedures.• Partner with teams across customer experience, product, sales, development, and marketing to address issues and improve the overall client journey.• Create and update internal documentation, support procedures, and user-friendly reference materials to improve consistency and self-service resources.• Monitor customer interactions with empathy and professionalism to promote satisfaction, strengthen trust, and maintain a high standard of service.• Escalate complex matters when needed while retaining ownership of follow-through and keeping stakeholders informed until closure.• Share recurring customer concerns and product feedback with internal teams to support ongoing enhancements to services, workflows, and tools.
2026-04-29T00:00:00Z