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3 results for Desktop Support Specialist in Fort Worth, TX

Customer Experience Specialist

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to deliver exceptional support for a luxury travel network in Fort Worth, Texas. This contract-to-permanent opportunity is ideal for someone who thrives in a detail-oriented, service-focused environment and can manage detailed requests for members, partners, consumers, and internal teams. You will play a key role in supporting premium travel-related programs and events while maintaining accuracy, professionalism, and a consistently high standard of care. Comprehensive training is provided, and success in the role depends on strong organization, note-taking, and the ability to absorb and apply complex information quickly. Responsibilities: • Respond to inbound calls, emails, and support tickets from members, partners, consumers, and internal stakeholders with a high level of care. • Assist with event-related service needs such as registration updates, pricing questions, invoice support, attendee changes, badge revisions, and profile maintenance. • Support inquiries connected to luxury hotels, cruise experiences, and promotional travel programs while ensuring each case is handled accurately. • Navigate ticketing and service platforms with careful attention to multi-step workflows so that no required actions are overlooked. • Maintain complete and well-organized documentation for customer interactions, case details, and follow-up actions. • Use training materials, recorded sessions, and reference guides to resolve issues efficiently and apply processes correctly. • Deliver a premium customer experience that reflects the expectations of high-end travel advisors and preferred partners.
2026-04-30T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-04-29T00:00:00Z

PC Technician

Dallas, TX
onsite
Temporary / Contract
23.75 - 26.5 USD / Hourly
We are looking for a Technician to provide on-site support for electronic pollbooks during Election Day in Dallas, Texas. This role supports post-election operations by receiving, inspecting, and processing returned election equipment. This role ensures all equipment is accurately accounted for, documented, and properly prepared for future use. Technicians work in a fast-paced warehouse environment, handling high volumes of equipment while identifying any damage or missing components. Ideal candidates are detail-oriented, reliable, and comfortable with physical, hands-on work in a team setting. Position required boxing up, lifting, moving the boxes of poll pads as well.
2026-04-16T00:00:00Z