<p>We are looking for a skilled Desktop Support Analyst to join our team in Northlake, Texas. This contract position involves providing technical assistance and support to ensure smooth operation of hardware, software, and specialized systems within a manufacturing environment. The role requires a proactive individual who excels at troubleshooting, customer service, and adapting to a fast-paced workplace.</p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Northlake, Tx </strong></p><p><strong>Duration: 2-3 months contract </strong></p><p><strong>Pay: $28-32 per hour</strong></p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive hardware and software support for devices such as PCs, laptops, printers, and iPads used in a manufacturing setting.</p><p>• Manage equipment setups, relocations, and onboarding processes for new users while handling peripheral procurement.</p><p>• Image and reimage devices efficiently using specialized tools and systems.</p><p>• Provide technical assistance for Microsoft 365 applications, including Outlook, Teams, and Excel.</p><p>• Ensure adherence to safety protocols, including wearing appropriate gear like lab coats, safety shoes, and hair or beard nets when on the production floor.</p><p>• Troubleshoot hardware and software problems, ensuring minimal disruption to operations.</p><p>• Maintain a detailed inventory of devices and peripherals while ensuring timely updates and replacements.</p>
We are looking for a motivated Customer Experience Specialist to join our team in Coppell, Texas, on a contract-to-permanent basis. In this role, you will handle a variety of mortgage-related inquiries in a fast-paced, high-volume call center environment. This position offers extensive training and career growth opportunities within a supportive and technologically advanced workplace.<br><br>Responsibilities:<br>• Address customer inquiries related to mortgages, including escrow, tax questions, payments, and refinancing options.<br>• Manage early-stage collections for accounts up to 60 days overdue while maintaining attention to detail and empathy.<br>• Handle both inbound and outbound calls using multiple systems and AI tools to ensure effective resolution of issues.<br>• Navigate and utilize a modern tech stack, including AI-powered call tools and policy assistants, to enhance customer interactions.<br>• Maintain accurate records of customer interactions and transactions in compliance with company protocols.<br>• Collaborate with team members and supervisors to share insights and improve service delivery.<br>• Participate in rotational Saturday shifts every four weeks, ensuring consistent support for customers.<br>• Adapt to a dynamic work environment and resolve connectivity problems effectively.<br>• Uphold business casual dress code and clear, detail-oriented communication standards.<br>• Contribute to a culture of continuous training, coaching, and performance improvement.
<p>We are looking for a Technician to provide on-site support for electronic pollbooks during Election Day in Dallas, Texas. This role supports post-election operations by receiving, inspecting, and processing returned election equipment. This role ensures all equipment is accurately accounted for, documented, and properly prepared for future use. Technicians work in a fast-paced warehouse environment, handling high volumes of equipment while identifying any damage or missing components. Ideal candidates are detail-oriented, reliable, and comfortable with physical, hands-on work in a team setting. Position required boxing up, lifting, moving the boxes of poll pads as well.</p>