<p>We are looking for a skilled Desktop Support Analyst to join our team in Northlake, Texas. This contract position involves providing technical assistance and support to ensure smooth operation of hardware, software, and specialized systems within a manufacturing environment. The role requires a proactive individual who excels at troubleshooting, customer service, and adapting to a fast-paced workplace.</p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Northlake, Tx </strong></p><p><strong>Duration: 2-3 months contract </strong></p><p><strong>Pay: $28-32 per hour</strong></p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive hardware and software support for devices such as PCs, laptops, printers, and iPads used in a manufacturing setting.</p><p>• Manage equipment setups, relocations, and onboarding processes for new users while handling peripheral procurement.</p><p>• Image and reimage devices efficiently using specialized tools and systems.</p><p>• Provide technical assistance for Microsoft 365 applications, including Outlook, Teams, and Excel.</p><p>• Ensure adherence to safety protocols, including wearing appropriate gear like lab coats, safety shoes, and hair or beard nets when on the production floor.</p><p>• Troubleshoot hardware and software problems, ensuring minimal disruption to operations.</p><p>• Maintain a detailed inventory of devices and peripherals while ensuring timely updates and replacements.</p>
<p>We have a client in Westlake that is seeking an onsite IT Support Specialist for a part-time role in their Westlake office. You will work 3 days a week onsite, flexible with days but MUST BE ONSITE FRIDAYS. </p><p><br></p><p><strong>POSITION: IT SUPPORT SPECIALIST - PART-TIME</strong></p><p><strong>LOCATION: WESTLAKE, ONSITE</strong></p><p><strong>DURATION: 6+ MONTHS</strong></p><p><strong>RATE: $30 - $35/HOUR</strong></p><p><br></p><p><strong>Core Responsibilities</strong></p><ul><li>Provide Tier 1 IT support with some exposure to light Tier 2 issues</li><li>Actively manage and respond to ticket queue via ServiceNow</li><li>Troubleshoot macOS issues (mac-heavy environment)</li><li>Handle break/fix support across hardware and software</li><li>Support conference rooms and AV setups, including:</li><li>Google Meet</li><li>Logitech conference room hardware</li><li>Some exposure to Zoom</li></ul><p><strong>Provide support across:</strong></p><ul><li>Google Workspace</li><li>Okta (SSO / access issues)</li><li>iOS devices</li><li>General SaaS applications</li></ul><p><br></p>