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2 results for Desktop Support Analyst in Fort Worth, TX
- Fort Worth, Texas
- onsite
- Temporary to Hire
- 18 - 21 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to join a retail organization in Fort Worth, Texas in a contract capacity with the potential for a permanent role. This job opportunity is with a growing retail and consumer services organization that relies heavily on technology to support locations nationwide. The team is seeking junior IT professional who enjoys troubleshooting, customer interaction, and learning a wide range of technologies in a fast-paced support environment. This position supports both corporate and store users by resolving everyday technology issues across devices, applications, and core systems while delivering a strong customer experience.</p><p><br></p><p><strong>POSITION TITLE: Junior Level IT Help Desk</strong></p><p><strong>LOCATION:</strong> <strong>Fort Worth, TX (Onsite)</strong></p><p><strong>RATE:</strong> <strong>$21/hour</strong></p><p><strong>CONTRACT TO PERMANENT</strong></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide first-level technical support for end users across multiple locations, resolving hardware, software, application, and connectivity issues.</li><li>Troubleshoot and support POS systems, printers, phones, laptops, tablets, and other business-critical technologies.</li><li>Respond to support requests via phone, email, and ticketing systems while maintaining accurate documentation and timely updates.</li><li>Escalate complex issues when necessary and follow established processes to ensure efficient issue resolution.</li><li>Assist with equipment deployment, installation, maintenance, and occasional travel to support remote sites and technology projects.</li></ul>
- 2026-09-15T00:00:00Z
- Fort Worth, Texas
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>The Service Desk Analyst provides first-level technical support to employees across retail store locations and corporate offices. This role is responsible for troubleshooting hardware, software, network, and point-of-sale (POS) issues while delivering excellent customer service and minimizing business disruptions.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide technical support for desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Troubleshoot and resolve issues related to Microsoft Office, Microsoft 365 (O365), Windows operating systems, antivirus software, and VPN connectivity.</li><li>Assist employees with password resets, user account management, and basic software support.</li><li>Support and troubleshoot Point-of-Sale (POS) systems used in pawn store operations.</li><li>Diagnose and resolve basic network connectivity issues and escalate complex problems when necessary.</li><li>Provide remote support to store employees and corporate staff.</li><li>Install, configure, and maintain computer hardware and software.</li><li>Document incidents, service requests, and resolutions within the ticketing system.</li><li>Follow established IT procedures and service level expectations.</li></ul>
- 2026-09-09T00:00:00Z