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4 results for Customer Experience Specialist in Fort Worth, TX

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a motivated Customer Experience Specialist to join our team in Coppell, Texas, on a contract-to-permanent basis. In this role, you will handle a variety of mortgage-related inquiries in a fast-paced, high-volume call center environment. This position offers extensive training and career growth opportunities within a supportive and technologically advanced workplace. Responsibilities: • Address customer inquiries related to mortgages, including escrow, tax questions, payments, and refinancing options. • Manage early-stage collections for accounts up to 60 days overdue while maintaining attention to detail and empathy. • Handle both inbound and outbound calls using multiple systems and AI tools to ensure effective resolution of issues. • Navigate and utilize a modern tech stack, including AI-powered call tools and policy assistants, to enhance customer interactions. • Maintain accurate records of customer interactions and transactions in compliance with company protocols. • Collaborate with team members and supervisors to share insights and improve service delivery. • Participate in rotational Saturday shifts every four weeks, ensuring consistent support for customers. • Adapt to a dynamic work environment and resolve connectivity problems effectively. • Uphold business casual dress code and clear, detail-oriented communication standards. • Contribute to a culture of continuous training, coaching, and performance improvement.
2026-04-15T00:00:00Z

Customer Success Consultant (Pre-Sales)

Grapevine, TX
onsite
Temporary
51.4615 - 59.587 USD / Hourly
We are looking for a dynamic and experienced Customer Success Consultant (Pre-Sales) to join our team on a long-term contract basis. Based in Grapevine, Texas, this role is pivotal in driving sales performance while fostering strong, lasting relationships with customers and partners. The ideal candidate will act as a strategic advisor, ensuring seamless adoption, retention, and growth of our solutions. Responsibilities: • Develop and implement sales strategies to achieve regional growth and exceed sales targets. • Build and maintain strong relationships with partners, providing training and support to enable effective solution selling. • Collaborate with customers and partners to design tailored solutions, conduct product demonstrations, and deliver proofs of concept. • Drive customer success by ensuring adoption, value realization, and long-term satisfaction with our products. • Identify new sales opportunities and expand market presence by cultivating new channels and partnerships. • Maintain accurate sales pipeline data and forecasts using company tools to support operational excellence. • Represent the company at industry events, webinars, and regional campaigns to promote our solutions and value proposition. • Stay updated on industry trends, product developments, and customer needs to provide thought leadership and strategic insights. • Support marketing efforts by contributing to regional campaigns and sharing expertise in partner enablement initiatives. • Actively collaborate with internal teams to document agreements, strategies, and customer feedback for continuous improvement.
2026-04-17T00:00:00Z

Customer service agent

Coppell, TX
onsite
Temporary
18 - 20 USD / Hourly
About the RoleWe’re seeking a Bilingual Customer Service Agent to support customers in both English and Spanish. This role focuses on delivering exceptional service, resolving inquiries efficiently, and maintaining a positive customer experience across phone, email, and/or chat channels.Key Responsibilities<ul><li>Respond to customer inquiries in English and Spanish via phone, email, and chat</li><li>Resolve issues related to accounts, orders, billing, or general support</li><li>Accurately document interactions in CRM or ticketing systems</li><li>Follow established processes while meeting service-level expectations</li><li>Escalate complex issues as needed and ensure timely follow-up</li></ul>
2026-04-15T00:00:00Z

Order Management Specialist

Irving, TX
onsite
Permanent
40000 - 50000 USD / Yearly
We are looking for an Order Management Specialist to support our customer service and logistics operations in Irving, Texas. This role involves managing order entry, inventory tracking, and ensuring data accuracy while fostering positive relationships with customers and internal teams. The ideal candidate will excel in providing prompt and effective solutions to customer inquiries and logistical challenges. Responsibilities: • Process and manage customer orders, ensuring accuracy and timely entry into the system. • Monitor inventory levels to prevent stock shortages or overages and support inventory allocation strategies. • Collaborate with the logistics team to track incoming shipments and resolve any discrepancies. • Address and resolve customer concerns related to orders, shipping delays, and inventory issues. • Maintain and update the customer relationship database, ensuring accurate documentation of logistical requirements and preferences. • Synchronize data across systems to ensure consistency and reliability. • Communicate effectively with sales teams, retailers, and distributors to support order fulfillment and logistics. • Participate in discussions to improve inventory management and allocation processes. • Provide exceptional customer service by responding promptly to inquiries and delivering solutions. • Support logistics managers in maintaining smooth operations and meeting supply chain objectives.
2026-04-17T00:00:00Z