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2 results for Copywriter in Fort Worth, TX
- Coppell, TX
- onsite
- Temporary / Contract
- 45.00 - 50.00 USD / Hourly
- We are looking for a Technical Writer to support the Information Security team in Fort Washington, Pennsylvania through a Long-term Contract assignment. This role focuses on improving and expanding enterprise knowledge base content so employees across technical and business functions can easily access accurate, useful documentation. The ideal candidate brings strong writing judgment, a structured approach to content quality, and the ability to turn complex operational information into clear, practical guidance.<br><br>Responsibilities:<br>• Evaluate the current ServiceNow knowledge base, identify outdated or missing content, and recommend a prioritized plan for improvement.<br>• Create and refine documentation standards that establish consistent tone, formatting, metadata use, categorization, and content governance practices.<br>• Produce user-friendly procedures, support articles, runbooks, and instructional materials tailored to both technical teams and non-technical employees.<br>• Work closely with subject matter experts to confirm technical accuracy, clarify incomplete information, and align documents with active business processes.<br>• Build and maintain reusable templates, editorial guidance, and tagging approaches that improve consistency across the knowledge base.<br>• Manage a steady documentation backlog independently, track progress against priorities, and raise risks or dependencies in a timely manner.<br>• Revise published content based on stakeholder feedback, policy updates, and evolving operational requirements.<br>• Support documentation related to security operations, access controls, incident handling, or other regulated process areas when needed.
- 2026-09-24T17:13:46Z
- Coppell, TX
- onsite
- Permanent / Full Time
- 60000.00 - 75000.00 USD / Yearly
- <p>We are partnering with a growing technology company to identify a <strong>Web Support Specialist</strong> who will serve as the primary point of contact for clients following website launch. This role combines website support, client services, and account management responsibilities and is ideal for someone who enjoys helping people while managing and maintaining websites.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li>Serve as the primary contact for client website requests, updates, and support needs.</li><li>Manage website content changes, maintenance requests, and ongoing updates.</li><li>Troubleshoot website issues and coordinate with developers when technical support is needed.</li><li>Track, prioritize, and resolve client requests in a timely manner.</li><li>Build strong client relationships through exceptional service and communication.</li><li>Ensure website updates are completed accurately and efficiently.</li><li>Document support requests, resolutions, and recurring issues.</li><li>Help drive a positive client experience throughout the support lifecycle.</li></ol>
- 2026-10-28T16:38:46Z