<p><strong>TIER 1 TECHNICAL SUPPORT REPRESENTATIVE</strong></p><p>This role is ideal for someone who enjoys working with technology and supporting customers through technical issues. The position involves daily interaction with users who need help resolving problems with their computers, applications, and connectivity.</p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Serve as the primary contact for incoming technical support requests through phone, email, and online channels.</li><li>Troubleshoot Windows 10, email systems, Office 365 tools, internal CRM applications, and basic network connectivity issues.</li><li>Ask clear, targeted questions to understand user problems and determine the most effective solution.</li><li>Document all support interactions in a clear, accurate, and complete manner.</li><li>Research recurring issues and contribute to internal knowledge resources.</li><li>Support continuous improvement efforts by identifying common technical trends.</li><li>Participate in ongoing training to expand both technical and customer service skills</li></ul>
<p>We are looking for a <strong><u>Call Center / Customer Service Specialist </u></strong>to join our team in <strong><u>Plano, Texas</u></strong>. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences by managing inbound calls and resolving inquiries efficiently. If you are passionate about providing top-notch service and thrive in a fast-paced call center environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><ul><li>Answer high volumes of inbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues promptly.</li><li>Deliver exceptional customer service by understanding client needs and providing accurate, helpful information.</li><li>Utilize customer relationship management (CRM) software and other customer service tools to document interactions and maintain detailed records.</li><li>Troubleshoot and resolve technical issues related to Ethernet and other services, ensuring an effective solution for the customer.</li><li>Collaborate with team members to enhance overall customer satisfaction and streamline service processes.</li><li>Follow established protocols to address complaints, ensuring timely and satisfactory resolutions.</li><li>Maintain thorough understanding of company products, services, and policies to assist customers effectively.</li><li>Communicate clearly with customers regarding inquiries, service updates, and resolutions.</li><li>Respond to both internal and external requests for assistance, ensuring timely follow-up through calls, voicemail, and system updates.</li><li>Accurately input data, such as First Reports of Injury and new claims, into proprietary software, maintaining up-to-date records for all contacts.</li><li>Apply active listening and probing questions to clarify customer needs and concerns.</li><li>Distribute or escalate calls to appropriate personnel and work closely with related departments to solve complex service issues.</li><li>Proactively communicate workflow or service-impacting problems directly to Customer Care leadership.</li><li>Ensure all work is performed in accordance with company standards, training, supervisory direction, and applicable regulations.</li></ul><p><br></p>
We’re seeking a detail oriented and friendly Bilingual Receptionist to support front‑desk operations and provide exceptional customer service. This role is perfect for someone who is organized, =+ years of experience, and comfortable interacting with both English‑ and Spanish‑speaking customers. <br> Key Responsibilities Greet visitors and manage front‑desk reception Answer and route incoming phone calls Assist customers and internal staff in both English & Spanish Handle basic administrative and clerical tasks Schedule appointments and maintain calendars Manage incoming/outgoing mail and packages Maintain a clean, welcoming reception area
<p>Our client is seeking a polished and professional <strong><u>Receptionist for a long-term contract assignment in Dallas, Texas 75225</u></strong><u>.</u> The ideal candidate will be the first point of contact for visitors, clients, and staff, providing exceptional customer service and ensuring smooth operations at the front desk. Candidates must demonstrate strong communication skills, reliability, and an ability to thrive in a fast-paced industrial environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, clients, and employees with courtesy and warmth.</p><p>• Manage incoming and outgoing mail, packages, and delivery coordination.</p><p>• Handle conference room bookings and scheduling to support office activities.</p><p>• Perform light administrative duties, including data entry, document preparation, and filing.</p><p>• Keep the front desk and lobby area clean, organized, and presentable.</p><p>• Operate and manage a multi-line phone system effectively.</p><p>• Respond to inbound calls and provide information or direct them appropriately.</p><p>• Support back-office operations with basic administrative tasks.</p><p>• Utilize office equipment efficiently to facilitate daily operations.</p>
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Dallas, Texas. In this role, you will serve as the first point of contact for visitors and clients, ensuring smooth day-to-day operations of the office. This position offers an opportunity to contribute to administrative support and office management in a fast-paced environment.<br><br>Responsibilities:<br>• Schedule and manage bookings for meeting rooms and coordinate appointments for both clients and internal teams.<br>• Receive, sort, and distribute mail, packages, and courier deliveries.<br>• Perform document management tasks, including scanning, copying, and maintaining accurate filing systems.<br>• Provide administrative support through data entry, record updates, and report preparation.<br>• Ensure the reception area and shared office spaces are kept clean and orderly.<br>• Monitor and replenish office supplies, tracking inventory as needed.<br>• Collaborate with finance, client services, and administrative teams to streamline office operations.
<p>We are looking for a detail-oriented and personable <strong><u>Receptionist</u></strong> to join our team on a <strong><u>contract basis </u></strong>at a construction firm<strong><u> in Dallas, Texas.</u></strong> In this role, you will serve as the first point of contact for visitors and clients, ensuring a welcoming and organized reception area. This position involves a variety of administrative and customer service tasks to support daily office operations and maintain efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors and clients with a friendly and detail-oriented attitude, directing them to the appropriate personnel or meeting space.</p><p>• Oversee the reception area, maintaining a clean, organized, and inviting environment.</p><p>• Manage incoming and outgoing mail, deliveries, and packages efficiently.</p><p>• Keep accurate visitor logs and ensure compliance with office security protocols, including issuing guest badges.</p><p>• Coordinate meeting schedules, book conference rooms, and assist in organizing company events as needed.</p><p>• Perform basic administrative tasks such as data entry, filing, scanning, and photocopying.</p><p>• Provide support to team members with special projects and miscellaneous administrative duties.</p><p>• Monitor and maintain office supplies inventory, placing orders as necessary.</p><p>• Answer and manage multi-line phone systems, directing calls appropriately.</p><p>• Assist guests and employees with inquiries or requests to ensure smooth office operations.</p>
We are looking for a motivated Collections Specialist to join our team in Richardson, Texas. This Contract-to-permanent position offers an excellent opportunity to manage accounts and ensure timely resolution of outstanding balances. The role involves engaging with customers to address overdue accounts, negotiating payment terms, and maintaining detailed records of activities and outcomes.<br><br>Responsibilities:<br>• Communicate with customers to address past-due accounts and discuss payment options.<br>• Negotiate and establish payment arrangements to resolve outstanding balances effectively.<br>• Perform skip tracing to locate customers and gather necessary information.<br>• Prepare and distribute collection correspondence, including notices and reminders.<br>• Document account statuses and update customer information accurately.<br>• Assist in resolving customer service inquiries related to billing and collections.<br>• Support workout arrangements and manage delinquency cases.<br>• Generate monthly reports on account delinquencies and collection activities.<br>• Utilize tools like Salesforce and Microsoft Excel to track and manage account data.
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Dallas, Texas. This role involves providing excellent customer service while managing front desk operations in a busy office environment. If you are organized, approachable, and comfortable working in a legal setting, this opportunity might be the perfect fit for you.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure they feel welcomed upon arrival.<br>• Handle incoming phone calls using a multi-line system and direct them appropriately.<br>• Manage the reception area to ensure it remains tidy and well-organized.<br>• Assist with administrative tasks such as filing, data entry, and scheduling.<br>• Provide support to the current receptionist by managing overflow tasks.<br>• Collaborate with team members to ensure smooth office operations.<br>• Maintain a positive and detail-oriented attitude when interacting with clients and colleagues.<br>• Accommodate office pets, ensuring a comfortable environment for everyone.<br>• Uphold the business casual dress code, adhering to company standards.
We are looking for a skilled Collections Specialist Intermediate with 3-6 years of experience to join our team in Fort Worth, Texas. In this role, you will handle accounts receivable processes, including cash transactions, loan servicing, and delinquency follow-ups. This is a long-term contract position requiring strong organizational skills and the ability to manage multiple priorities efficiently.<br><br>Responsibilities:<br>• Process incoming and outgoing cash transactions with accuracy and attention to detail.<br>• Conduct research and follow up on delinquent accounts and tax-related inquiries.<br>• Maintain loan systems by ensuring accurate updates and managing workflows effectively.<br>• Make outbound calls to clients regarding account statuses and resolve discrepancies promptly.<br>• Manage escrow accounts, including tax payments and reconciliation of balances.<br>• Handle reversals and adjustments in cash accounting processes.<br>• Utilize Microsoft Office Suite and SharePoint to organize and track financial data.<br>• Monitor and analyze cash flow for commercial real estate loans and mortgage servicing.<br>• Ensure compliance with financial regulations and company policies.<br>• Collaborate with internal teams to streamline collection processes and enhance efficiency.