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2 results for Call Center Agent in Fort Worth, TX
- Coppell, TX
- onsite
- Temporary
- 18 - 20 USD / Hourly
- <p>About the Role</p><p>We’re seeking a <strong>Bilingual Customer Service Agent</strong> to support customers in both English and Spanish. This role focuses on delivering exceptional service, resolving inquiries efficiently, and maintaining a positive customer experience across phone, email, and/or chat channels.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries in <strong>English and Spanish</strong> via phone, email, and chat</li><li>Resolve issues related to accounts, orders, billing, or general support</li><li>Accurately document interactions in CRM or ticketing systems</li><li>Follow established processes while meeting service-level expectations</li><li>Escalate complex issues as needed and ensure timely follow-up</li></ul><p><br></p><p><br></p>
- 2026-04-15T00:00:00Z
- Coppell, TX
- onsite
- Contract / Temporary to Hire
- 19 - 22 USD / Hourly
- We are looking for a motivated Customer Experience Specialist to join our team in Coppell, Texas, on a contract-to-permanent basis. In this role, you will handle a variety of mortgage-related inquiries in a fast-paced, high-volume call center environment. This position offers extensive training and career growth opportunities within a supportive and technologically advanced workplace.<br><br>Responsibilities:<br>• Address customer inquiries related to mortgages, including escrow, tax questions, payments, and refinancing options.<br>• Manage early-stage collections for accounts up to 60 days overdue while maintaining attention to detail and empathy.<br>• Handle both inbound and outbound calls using multiple systems and AI tools to ensure effective resolution of issues.<br>• Navigate and utilize a modern tech stack, including AI-powered call tools and policy assistants, to enhance customer interactions.<br>• Maintain accurate records of customer interactions and transactions in compliance with company protocols.<br>• Collaborate with team members and supervisors to share insights and improve service delivery.<br>• Participate in rotational Saturday shifts every four weeks, ensuring consistent support for customers.<br>• Adapt to a dynamic work environment and resolve connectivity problems effectively.<br>• Uphold business casual dress code and clear, detail-oriented communication standards.<br>• Contribute to a culture of continuous training, coaching, and performance improvement.
- 2026-04-15T00:00:00Z