<p><strong>Onsite | Monday–Friday | 8:00 AM – 5:00 PM</strong></p><p>Our client is a <strong>creative, fast-paced organization</strong> looking for a <strong>Customer Service Specialist</strong> who enjoys helping people, learning new things, and being part of a collaborative team. This is a great opportunity for someone who is personable, dependable, and open to receiving direction while growing their skills.</p><p>What You’ll Do</p><ul><li>Serve as a friendly first point of contact for customers via phone, email, and in person</li><li>Answer questions, provide product or service information, and resolve issues with a positive attitude</li><li>Enter and update customer information accurately in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Follow established processes while staying flexible in a creative environment</li><li>Take direction well and apply feedback to continuously improve</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a contract position offering an exciting opportunity to engage with customers, vendors, and internal teams. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional communication skills, and ensure seamless coordination with all stakeholders.<br><br>Responsibilities:<br>• Communicate effectively with customers, vendors, and internal teams to ensure smooth processing of work orders.<br>• Provide excellent customer service by answering phone calls and assisting walk-in clients with professionalism and enthusiasm.<br>• Accurately input orders for stock glass, shop supplies, and office materials into the system.<br>• Track and manage inventory levels to ensure timely replenishment and availability of essential items.<br>• Coordinate and prioritize orders with vendors, builders, and other partners to meet deadlines.<br>• Prepare cost estimates based on client descriptions or technical drawings.<br>• Submit fabrication orders to the onsite shop and external vendors, ensuring accuracy and timeliness.<br>• Schedule client deliveries and installations, maintaining clear communication throughout the process.<br>• Manage accounts receivable, including posting checks and coding invoices appropriately.<br>• Handle general administrative tasks such as maintaining petty cash, processing credit card receipts, and organizing data and files.