We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a contract position offering an exciting opportunity to engage with customers, vendors, and internal teams. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional communication skills, and ensure seamless coordination with all stakeholders.<br><br>Responsibilities:<br>• Communicate effectively with customers, vendors, and internal teams to ensure smooth processing of work orders.<br>• Provide excellent customer service by answering phone calls and assisting walk-in clients with professionalism and enthusiasm.<br>• Accurately input orders for stock glass, shop supplies, and office materials into the system.<br>• Track and manage inventory levels to ensure timely replenishment and availability of essential items.<br>• Coordinate and prioritize orders with vendors, builders, and other partners to meet deadlines.<br>• Prepare cost estimates based on client descriptions or technical drawings.<br>• Submit fabrication orders to the onsite shop and external vendors, ensuring accuracy and timeliness.<br>• Schedule client deliveries and installations, maintaining clear communication throughout the process.<br>• Manage accounts receivable, including posting checks and coding invoices appropriately.<br>• Handle general administrative tasks such as maintaining petty cash, processing credit card receipts, and organizing data and files.
Are you looking to grow your career in finance with a company that offers stability, strong values, and an outstanding team culture? Robert Half is partnering with a well-established retail and distribution organization in Fort Wayne, Indiana, to permanent a detail-oriented Credit Analyst for a contract-to-permanent placement opportunity. This role is perfect for early-career finance professionals who want hands‑on experience analyzing credit risk, supporting internal teams, and making a meaningful impact on business operations. WWhy You’ll Love This Opportunity Excellent Culture: Collaborative, supportive environment where employees are valued. Brand-New Local Facility: Enjoy working onsite in a modern, beautifully updated space in Fort Wayne. Strong Benefits & Stability: Once converted, employees enjoy comprehensive benefits and long-term growth potential. High-Impact Work: Play a key role in evaluating credit risk, protecting company assets, and supporting customer relationships. Career Growth: Great opportunity for someone looking to expand their skills in credit, financial analysis, or corporate finance. eKey Responsibilities Credit Review & Risk Analysis Review credit requests for new and existing accounts, ensuring compliance with credit limits and payment terms. Analyze financial statements, business credit reports, personal credit bureau reports, security documents, and Letters of Credit to assess financial strength and determine appropriate credit lines. Prepare, process, file, and maintain security documentation (UCC-1, UCC-3, Letters of Credit, collateral deposit documentation, etc.). Account Management & Collections Monitor and collect outstanding debt on active and inactive past-due accounts. Review and approve customer orders after confirming payment status, financial position, and security standing. Maintain an accurate portfolio of account files with updated financial information and credit documentation. Perform customer account reconciliations, identifying discrepancies and communicating open items to stakeholders. Cross-Functional Collaboration Partner with sales teams, A/P, order processing, warehouse staff, and customer support to resolve account issues and support the onboarding of new customer accounts. Consult with regional and finance leadership regarding financial analysis, risk assessment, and operational challenges for new and existing customers. Contact accounts, vendors, and freight forwarders to resolve disputed or inaccurate invoices. Administrative & Customer Support Process new customer packages, ensuring accuracy and completeness. Assist customers with claims, disputes, and account questions. Initiate and follow up on Letters of Credit, wire transfers, collateral deposits, and cash application issues.