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3 results for It Support Analyst in Fort Mill, SC
- Charlotte, NC
- onsite
- Temporary / Contract
- 23 - 24 USD / Hourly
- <p>Robert Half is seeking a Desktop Support Technician for a contract-to-hire opportunity with a growing organization in the Huntersville area. This position is fully onsite and ideal for an IT professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues.</li><li>Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service</li><li>Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records.</li><li>Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary.</li><li>Install, configure, upgrade, and support Windows-based workstations and business applications.</li><li>Support user account administration and access management within Active Directory.</li><li>Assist with operating system patching, software deployments, and workstation imaging activities.</li><li>Perform hardware diagnostics, repairs, and routine maintenance on end-user devices.</li><li>Provide advanced support for Microsoft Office applications, including Outlook.</li><li>Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues.</li><li>Utilize monitoring and diagnostic tools to proactively identify and address technical concerns.</li><li>Develop and maintain technical documentation, knowledge base articles, and troubleshooting guide</li><li>Analyze recurring issues and recommend improvements to enhance system reliability and user experience.</li><li>Support deployment of new technology equipment, including setup, configuration, and delivery to end users.</li><li>Follow established security policies and contribute to the protection of organizational systems and data.</li></ul>
- 2026-06-08T00:00:00Z
- Charlotte, NC
- onsite
- Permanent / Full Time
- 68000 - 80000 USD / Yearly
- <p>We are looking for a Logistics Analyst to manage international shipping compliance and logistics operations in Charlotte, North Carolina. This role is ideal for someone who is detail oriented and can independently oversee customs requirements, coordinate with external brokers and internal stakeholders, and help ensure imported parts move efficiently and in accordance with trade regulations. The position offers the opportunity to become a subject matter expert in global compliance while contributing to a growing manufacturing and supply chain environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee import and export compliance activities for international shipments, with a strong focus on customs regulations, tariff requirements, and accurate trade documentation.</p><p>• Maintain and apply HTS classification knowledge to support proper product coding and ensure adherence to applicable customs standards.</p><p>• Partner with customs brokers, freight providers, and internal teams to manage shipment flow, resolve clearance issues, and support timely delivery of parts and materials.</p><p>• Review logistics and compliance processes through audits and routine checks to identify gaps, reduce risk, and strengthen regulatory adherence.</p><p>• Prepare, organize, and validate shipping and customs paperwork to support cross-border transactions and maintain complete compliance records.</p><p>• Work closely with operations and supply chain leadership, as well as the parent company in Japan, to address international logistics matters and communicate requirements clearly.</p><p>• Support contract-related coordination with logistics service providers to help maintain effective transportation and broker relationships.</p><p>• Contribute to continuous improvement efforts involving logistics systems and operational workflows, including support for ERP-related process changes when needed.</p><p>• Evaluate shipping challenges as they arise and recommend practical, cost-conscious solutions that balance compliance with operational efficiency.</p>
- 2026-06-12T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 19 - 19 USD / Hourly
- <p>We are seeking a proactive Help Desk Analyst to serve as the first point of contact for internal users. This role focuses on troubleshooting technical issues, delivering excellent customer service, and helping improve overall support processes.</p><p>The ideal candidate is hands-on, solution-oriented, and looks for ways to prevent recurring issues—not just resolve tickets.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Support</strong></p><ul><li>Respond to and resolve Level I hardware, software, and connectivity issues</li><li>Accurately log, prioritize, and manage tickets in the tracking system</li><li>Troubleshoot using knowledge bases and escalate when needed</li><li>Monitor open tickets and drive timely resolution</li><li>Maintain and improve support documentation and FAQs</li></ul><p><strong>User Experience & Communication</strong></p><ul><li>Provide clear, professional support to internal users</li><li>Gather detailed issue information and ensure full resolution</li><li>Follow up with users to confirm satisfaction</li><li>Escalate urgent or high-impact issues appropriately</li></ul><p><strong>Process Improvement</strong></p><ul><li>Identify opportunities to improve help desk workflows and efficiency</li><li>Contribute to updates for documentation and support resources</li><li>Support a continuous improvement mindset within IT operations</li></ul>
- 2026-06-08T00:00:00Z