<p>Robert Half client is in need of an Accounts Payable specialist for a contract. The AP Specialist will be responsible for matching, batching and coding invoices to the general ledger. </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Reviewing invoices for appropriate documentation and approval prior to processing</li><li>Entering and uploading invoices into accounting software</li><li>Processing invoices and check requests in an accurate and timely manner</li><li>Maintaining invoice copies, purchase orders and approvals</li><li>Researching and resolving invoice discrepancies and issues</li><li>Communicating with vendors regarding payment status, invoice requests and inquiries as needed</li><li>Providing supporting documentation for audits</li><li>Assisting with month-end closing</li><li>Researching and resolving accounts payable or accounts receivable issues with customers or vendors</li><li>Updating and reconciling the sub-ledger to the general ledger</li><li>Maintaining cash applications, account reconciliations and chargebacks</li></ul><p><br></p>
We are looking for an Accounts Payable Specialist to support daily financial operations for a team based in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who brings strong invoice processing experience, careful attention to detail, and confidence working in a fast-paced accounting environment. The person in this role will help ensure timely and accurate payment activity while maintaining organized records and consistent coding practices.<br><br>Responsibilities:<br>• Review, code, and enter vendor invoices with accuracy while confirming alignment with internal accounting standards.<br>• Manage payment processing activities, including ACH transactions and check runs, to ensure vendors are paid on schedule.<br>• Maintain accounts payable records and supporting documentation in an organized manner for tracking and audit readiness.<br>• Work within Workday and related ERP tools to process transactions, update payment details, and monitor invoice status.<br>• Investigate invoice discrepancies and coordinate with internal stakeholders or vendors to resolve payment issues efficiently.<br>• Reconcile payable activity and verify that posted transactions match approved documentation and system records.<br>• Support accounts payable procedures tied to operational or system-related changes when needed, ensuring continuity and accuracy.<br>• Assist with routine reporting and provide updates on outstanding invoices, payment timelines, and transaction activity.
<p>Robert Half client is in need of an Accounts Payable specialist for a contract. The AP Specialist will be responsible for matching, batching and coding invoices to the general ledger. </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Reviewing invoices for appropriate documentation and approval prior to processing</li><li>Entering and uploading invoices into accounting software</li><li>Processing invoices and check requests in an accurate and timely manner</li><li>Maintaining invoice copies, purchase orders and approvals</li><li>Researching and resolving invoice discrepancies and issues</li><li>Communicating with vendors regarding payment status, invoice requests and inquiries as needed</li><li>Providing supporting documentation for audits</li><li>Assisting with month-end closing</li><li>Researching and resolving accounts payable or accounts receivable issues with customers or vendors</li><li>Updating and reconciling the sub-ledger to the general ledger</li><li>Maintaining cash applications, account reconciliations and chargebacks</li></ul><p><br></p>
<p>Robert Half client is in need of an Accounts Payable specialist for a contract. The AP Specialist will be responsible for matching, batching and coding invoices to the general ledger. </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Reviewing invoices for appropriate documentation and approval prior to processing</li><li>Entering and uploading invoices into accounting software</li><li>Processing invoices and check requests in an accurate and timely manner</li><li>Maintaining invoice copies, purchase orders and approvals</li><li>Researching and resolving invoice discrepancies and issues</li><li>Communicating with vendors regarding payment status, invoice requests and inquiries as needed</li><li>Providing supporting documentation for audits</li><li>Assisting with month-end closing</li><li>Researching and resolving accounts payable or accounts receivable issues with customers or vendors</li><li>Updating and reconciling the sub-ledger to the general ledger</li><li>Maintaining cash applications, account reconciliations and chargebacks</li></ul><p><br></p>
<p>Robert Half client is in need of an Accounts Payable clerk for a contract. The AP Specialist will be responsible for matching, batching and coding invoices to the general ledger. </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Reviewing invoices for appropriate documentation and approval prior to processing</li><li>Entering and uploading invoices into accounting software</li><li>Processing invoices and check requests in an accurate and timely manner</li><li>Maintaining invoice copies, purchase orders and approvals</li><li>Researching and resolving invoice discrepancies and issues</li><li>Communicating with vendors regarding payment status, invoice requests and inquiries as needed</li><li>Providing supporting documentation for audits</li><li>Assisting with month-end closing</li><li>Researching and resolving accounts payable or accounts receivable issues with customers or vendors</li><li>Updating and reconciling the sub-ledger to the general ledger</li><li>Maintaining cash applications, account reconciliations and chargebacks</li></ul><p><br></p>
<p>Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul><p> </p>
We are looking for an Accounts Receivable Specialist to join our team in Rock Hill, South Carolina. This role requires a detail-oriented individual with expertise in managing accounts receivable processes, commercial collections, and cash applications. The ideal candidate will play a key role in ensuring timely and accurate billing and collections while maintaining strong relationships with clients.<br><br>Responsibilities:<br>• Manage and oversee the accounts receivable process, ensuring timely and accurate invoicing.<br>• Conduct commercial collections to recover outstanding payments from clients in a courteous manner.<br>• Apply cash receipts to appropriate accounts and reconcile discrepancies.<br>• Monitor and track customer accounts to identify overdue balances and take appropriate action.<br>• Collaborate with internal teams to resolve billing disputes and ensure smooth payment processing.<br>• Prepare regular reports on accounts receivable status and collection efforts.<br>• Communicate proactively with clients to address payment issues and maintain positive relationships.<br>• Support month-end closing activities related to accounts receivable.<br>• Ensure compliance with company policies and financial regulations in all receivable processes.<br>• Identify opportunities to improve efficiency within the accounts receivable function.
<p>Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul><p><br></p>
<p>Accounts Receivable & Billing Specialist</p><p><strong>Onsite | Manufacturing Environment | Growing Team</strong></p><p><br></p><p>We’re partnering with a well‑established manufacturing organization to identify an <strong>Accounts Receivable & Billing Specialist</strong> who brings not only strong technical skills, but also a <strong>great attitude and sense of humor</strong>. This is a tight‑knit team that works hard, supports one another, and genuinely enjoys being together.</p><p><br></p><p>The role is open due to an unexpected departure, and a consultant is currently covering the workload — so this person will step into a <strong>critical, high‑impact position</strong> reporting directly to a highly respected Controller.</p><p><br></p><p>Why This Role Stands Out</p><ul><li><strong>Small, collaborative team</strong> (3–5 people) where your work truly matters</li><li>Supportive, approachable leadership — hands‑on but not micromanaging</li><li>A culture that values teamwork, personality fit, and positive energy</li><li>Exposure to a publicly held organization with a year‑end close coming up</li><li>Opportunity to own the full AR and billing process end‑to‑end</li></ul><p><br></p><p>Day‑to‑Day Responsibilities</p><p>This role owns the <strong>full invoicing and cash application process</strong>, including:</p><ul><li>Prepare and process <strong>all customer invoicing</strong></li><li>Handle <strong>revenue recognition requirements</strong> (experience required)</li><li>Scan and process checks; post <strong>ACHs and wire payments</strong></li><li>Apply cash accurately to the AR system</li><li>Perform AR and cash <strong>reconciliations</strong></li><li>Review and approve <strong>freight invoices and shipping terms</strong></li><li>Research and resolve <strong>billing disputes</strong> with internal teams and customers</li><li>Work within a <strong>legacy, highly manual ERP system</strong> — paper processes are still part of the job</li></ul><p><br></p>
<p>Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul><p> </p>
We are looking for an Accounts Payable Lead to join a manufacturing organization in Charlotte, North Carolina and oversee daily payables activity with accuracy and consistency. This position plays a central role in keeping vendor payments on schedule, maintaining reliable financial records, and supporting the broader finance team with reporting and operational improvements. The ideal candidate brings hands-on accounting experience, sound judgment when resolving discrepancies, and a strong commitment to confidentiality and compliance.<br><br>Responsibilities:<br>• Verify supplier invoices for completeness, accuracy, and proper approval before payment is processed.<br>• Record invoice details and general ledger coding in the accounting system with a high level of precision.<br>• Investigate billing discrepancies, missing documentation, and payment exceptions to prevent delays and resolve issues efficiently.<br>• Coordinate payment activity, including check runs and ACH transactions, to ensure obligations are met on time.<br>• Reconcile assigned balances and accounts, ensuring outstanding items are identified and cleared appropriately.<br>• Partner with finance leadership by preparing reports and assisting with special analysis or ad hoc requests.<br>• Contribute to initiatives that strengthen accounts payable procedures, increase efficiency, and support finance-related projects, including system implementation efforts when needed.<br>• Safeguard sensitive company, supplier, and financial information while adhering to internal controls and applicable policies.
<p>We are looking for an experienced Accounts Payable Lead to join our team on a contract with the potential for a permanent position in Charlotte, North Carolina. This role is ideal for someone skilled in managing day-to-day accounts payable operations. If you are highly technical and have experience with NetSuite and a strong background in AP processes, this opportunity is tailored for you.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the daily operations of the accounts payable department, ensuring timely and accurate processing of invoices.</p><p>• Supervise and support a team of four direct reports, providing guidance and performance feedback.</p><p>• Manage invoice coding, check runs, and ACH payment processing to maintain smooth financial transactions.</p><p>• Ensure compliance with company policies and procedures in all accounts payable activities.</p><p>• Collaborate with other departments to resolve invoice discrepancies and improve workflows.</p><p>• Utilize NetSuite for accounts payable tasks, leveraging its functionalities to optimize processes.</p><p>• Monitor and analyze accounts payable data to identify opportunities for efficiency improvements.</p><p>• Prepare reports and maintain documentation to support audits and financial reviews.</p><p>• Address vendor inquiries and maintain strong relationships with external partners.</p><p>• Implement best practices to enhance the accuracy and efficiency of accounts payable operations</p>
<p>We are looking for an Accounting Specialist to join a construction-focused organization on a contract-to-permanent basis. This position will support day-to-day financial operations by managing billing activity, maintaining accurate records, and helping ensure timely payment processing and account balancing. The ideal candidate brings hands-on accounting experience, strong attention to detail, and the ability to work effectively in a fast-paced office environment.</p><p><br></p><p>Responsibilities:</p><p>• Process vendor invoices, match supporting documentation, and coordinate timely accounts payable transactions.</p><p>• Prepare customer invoices, post incoming payments, and monitor accounts receivable activity to help maintain healthy cash flow.</p><p>• Perform regular account reconciliations to verify balances, identify discrepancies, and resolve issues promptly.</p><p>• Support core accounting operations by entering financial data accurately and maintaining organized records for reporting and audit readiness.</p><p>• Manage billing tasks for construction-related projects, ensuring charges are recorded correctly and submitted on schedule.</p><p>• Use Sage 100 to maintain accounting records, update transactions, and assist with routine financial tracking.</p><p>• Communicate with internal teams and external partners to address payment questions, invoice concerns, and account status updates.</p>
<p>Robert Half client is in need of an Accounts Receivable Clerk for a contract. Ideal skillset will include business-to-business collections, and journal entries.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul><p> </p>
We are looking for an experienced Payroll Accountant to join our team on a long-term contract basis. In this role, you will support payroll operations by ensuring accurate and timely processing, compliance with tax regulations, and proper accounting practices. This position offers an excellent opportunity to work in the non-profit sector while leveraging your payroll expertise.<br><br>Responsibilities:<br>• Oversee the end-to-end payroll process, ensuring timely and accurate payments for employees.<br>• Manage multi-state payroll operations, including compliance with state and federal regulations.<br>• Utilize ADP Workforce Now to process payroll transactions and generate necessary reports.<br>• Prepare and file payroll tax reports in accordance with applicable laws.<br>• Maintain accurate payroll records and reconcile discrepancies as needed.<br>• Collaborate with the accounting team on journal entries related to payroll.<br>• Support payroll audits by providing required documentation and explanations.<br>• Work with NetSuite and Paylocity systems to enhance payroll and accounting integration.<br>• Identify opportunities for improving payroll processes and implementing best practices.
We are looking for a Payroll Accountant to join our team in Charlotte, North Carolina in a contract-to-permanent capacity. This position is ideal for someone with a finance or accounting background who enjoys owning the payroll process and ensuring employees are paid accurately and on schedule. The role will support payroll administration, reporting, and related accounting activities while working closely with internal finance partners.<br><br>Responsibilities:<br>• Manage end-to-end biweekly payroll processing for approximately 125 employees across multiple pay structures.<br>• Enter, upload, and maintain payroll information within Paycor and verify data is complete and accurate before each payroll cycle.<br>• Review payroll records to confirm proper earnings, deductions, taxes, and other employee-specific changes are reflected correctly.<br>• Coordinate with the finance team to prepare payroll reports, support account reconciliations, and address payroll-related questions.<br>• Monitor payroll activities to help maintain compliance with applicable policies, regulations, and processing deadlines.<br>• Assist with related accounting duties and provide administrative support connected to payroll operations as needed.
We are looking for a detail-oriented Accounting Clerk to join our team in Mooresville, North Carolina. In this role, you will support financial operations and ensure compliance with industry standards. The ideal candidate has a strong background in finance and experience working with financial advisors, along with excellent organizational skills and the ability to manage multiple tasks effectively.<br><br>Responsibilities:<br>• Process financial transactions and business operations with accuracy and attention to detail.<br>• Maintain compliance with regulatory requirements, including periodic and annual reviews.<br>• Conduct client meetings to build relationships and identify new business opportunities.<br>• Prepare proposals and presentations using a variety of software programs.<br>• Manage applications and documentation processes through DocuSign and other systems, ensuring completion of underwriting and account approvals.<br>• Monitor client accounts and trading activities, ensuring all transactions are properly recorded.<br>• Utilize data management systems to access and analyze client information and trade details.<br>• Assist in developing financial plans for corporate executives and individual clients.<br>• Coordinate with compliance teams to ensure adherence to regulations and standards.<br>• Stay updated on continuing education requirements to maintain industry certifications.
<p>Robert Half is seeking a detail-oriented Accounting Clerk. This role provides an excellent opportunity to contribute to essential financial functions, including invoice matching, data entry, and accounts payable/receivable processing.</p><p> </p><p> </p><p><strong>Responsibilities</strong></p><p> </p><ul><li>Process and maintain accurate financial records, including accounts payable and receivable transactions.</li><li>Reconcile bank statements and assist in month-end and year-end financial closings.</li><li>Generate financial reports and assist with audits by providing requested documentation.</li><li>Verify the accuracy of invoices, purchase orders, and expense reports.</li><li>Enter and update financial data in accounting software systems with a high level of accuracy.</li><li>Assist with budget preparation and financial forecasting.</li><li>Monitor overdue accounts and perform collection activities as needed.</li><li>Respond to vendor and client inquiries regarding billing and payment issues.</li><li>Support other accounting and administrative duties as assigned by management.</li></ul><p><br></p>
<p>Robert Half is seeking a detail-oriented Accounting Clerk. This role provides an excellent opportunity to contribute to essential financial functions, including invoice matching, data entry, and accounts payable/receivable processing.</p><p> </p><p> </p><p><strong>Responsibilities</strong></p><p> </p><ul><li>Process and maintain accurate financial records, including accounts payable and receivable transactions.</li><li>Reconcile bank statements and assist in month-end and year-end financial closings.</li><li>Generate financial reports and assist with audits by providing requested documentation.</li><li>Verify the accuracy of invoices, purchase orders, and expense reports.</li><li>Enter and update financial data in accounting software systems with a high level of accuracy.</li><li>Assist with budget preparation and financial forecasting.</li><li>Monitor overdue accounts and perform collection activities as needed.</li><li>Respond to vendor and client inquiries regarding billing and payment issues.</li><li>Support other accounting and administrative duties as assigned by management.</li></ul><p><br></p>
We are looking for an experienced Payroll Accountant to join our team in Charlotte, North Carolina. This is a long-term contract position where you will play a key role in ensuring payroll tax compliance and accuracy during an ongoing system transition. The ideal candidate is detail-oriented, capable of auditing complex payroll processes, and has a strong background in payroll tax reporting.<br><br>Responsibilities:<br>• Conduct audits of payroll tax processes to ensure compliance with state and federal regulations.<br>• Collaborate with implementation partners to validate payroll system setups and address any gaps.<br>• Provide guidance on payroll tax reporting and best practices to reduce risks.<br>• Assist with post-payroll processes to ensure accuracy and compliance.<br>• Research and review multi-state payroll tax requirements to confirm adherence.<br>• Support the transition to SAP SuccessFactors HCM, ensuring a seamless integration.<br>• Train and advise the payroll team on system functionalities and tax-related processes.<br>• Identify areas for improvement in payroll operations and recommend solutions.<br>• Ensure proper documentation of payroll tax procedures for future reference.
<p>Robert Half is working with a client in need of a staff accountant. The ideal candidate will have expertise in bank reconciliations. They would also possess a high level of accounting knowledge and ERP systems.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Preparing journal entries</li><li>Assisting with audit fieldwork for both operational and financial audits</li><li>Supporting month-end and year-end close</li><li>Preparing financial statements, journal entries and account reconciliations</li><li>Reconciling and balancing general ledger accounts</li><li>Researching and correcting account discrepancies</li></ul><p><br></p>
<p>We are partnering with a public accounting firm in search of a detail-oriented Staff Accountant to support day-to-day financial operations and help maintain accurate accounting records in Mooresville, North Carolina. This role is ideal for someone who is comfortable managing core bookkeeping functions, collaborating with internal and external clients, and ensuring timely completion of accounting activities on behalf of this firm's customer-base. The position offers an opportunity to contribute across payables, receivables, reconciliations, compliance, and tax work while helping keep financial reporting organized and reliable.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily bookkeeping activities, maintaining complete and accurate financial records across multiple accounting areas.</p><p>• Process vendor invoices and payment transactions while ensuring accounts payable entries are coded and recorded correctly.</p><p>• Manage customer billing and collections activities, keeping accounts receivable balances current and resolving payment discrepancies.</p><p>• Reconcile bank and account balances on a regular basis to identify variances and maintain accuracy in the general ledger.</p><p>• Prepare supporting schedules, financial documentation, and audit-related reports for internal review and external requests.</p><p>• Assist with business tax filings and compliance tasks by organizing financial data and supporting timely submission requirements.</p><p>• Communicate with clients, vendors, and internal stakeholders to address accounting questions and follow up on outstanding items.</p><p>• Utilize accounting platforms such as QuickBooks and Xero to enter transactions, track activity, and support reporting needs.</p>
<p>Robert Half is working with a client in need of a staff accountant. The ideal candidate will have expertise in bank reconciliations. They would also possess a high level of accounting knowledge and ERP systems.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Preparing journal entries</li><li>Assisting with audit fieldwork for both operational and financial audits</li><li>Supporting month-end and year-end close</li><li>Preparing financial statements, journal entries and account reconciliations</li><li>Reconciling and balancing general ledger accounts</li><li>Researching and correcting account discrepancies</li></ul><p><br></p>
We are looking for a detail-oriented Billing Analyst to join our team in Charlotte, North Carolina. In this role, you will play a key part in managing the billing process for multiple divisions, ensuring accuracy and efficiency in high-volume invoicing. This hybrid position offers flexibility with remote work on Mondays and Fridays, as well as a supportive and people-first organizational culture.<br><br>Responsibilities:<br>• Prepare and deliver accurate invoices based on shipment data from the previous day.<br>• Reconcile billing records and post finalized invoices into the Siteline system.<br>• Manage portal entries for invoicing processes across multiple customer platforms.<br>• Build and maintain strong relationships with assigned divisions to ensure approval and accuracy of invoices.<br>• Collaborate with a team managing billing for over 30 divisions, providing backup support when needed.<br>• Monitor and address any discrepancies in the billing process to maintain data integrity.<br>• Ensure compliance with company billing policies and customer-specific requirements.<br>• Assist in process improvements to enhance efficiency within the billing cycle.<br>• Provide exceptional customer service to internal and external stakeholders.<br>• Support additional accounts receivable tasks as required.
We are looking for an experienced Billing Specialist III to join our team in Charlotte, North Carolina. In this role, you will be responsible for overseeing billing processes, ensuring accuracy, and providing support to internal teams and clients. This position requires a keen eye for detail, strong analytical skills, and the ability to lead and train team members effectively.<br><br>Responsibilities:<br>• Validate weekly data submissions to verify invoices are accurately processed through third-party platforms.<br>• Review and approve or reject credit memos requested by Billing or Accounts Receivable representatives, providing clear feedback on rejection reasons.<br>• Analyze and correct billing errors on rejected invoices, ensuring resubmission within five business days of notification.<br>• Collaborate with the billing team, clients, and internal stakeholders to provide leadership and support.<br>• Conduct thorough root cause analyses to identify process inefficiencies, system issues, or areas for improvement.<br>• Assist in testing and implementing new processes or systems for billing-related tasks.<br>• Provide backup coverage for Billing Administrators during absences or high-demand periods such as month-end.<br>• Train and mentor new employees, offering guidance and ongoing support.<br>• Support upper management with billing-related tasks and reporting.<br>• Process agent invoice submissions and coach billing staff to address performance improvement areas.