<p>We’re seeking a dynamic Infrastructure Engineer to design, build, and maintain our critical IT infrastructure. You’ll ensure high availability, scalability, and security across servers, storage, and cloud systems. If you’re passionate about creating resilient systems and solving complex technical challenges, join us to power our technology backbone!</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and deploy infrastructure solutions, including servers, virtualization, and storage systems.</li><li>Manage and optimize on-premises and cloud environments (e.g., AWS, Azure, VMware).</li><li>Automate provisioning, monitoring, and scaling using tools like Terraform or Ansible.</li><li>Troubleshoot and resolve issues impacting system performance or availability.</li><li>Implement security best practices, including patch management and access controls.</li><li>Collaborate with DevOps and application teams to support CI/CD pipelines.</li><li>Document infrastructure designs and maintain operational runbooks.</li></ul><p><br></p>
<p>We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
<p>We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first and second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li></ul>
<p>We are seeking a skilled <strong>Systems Engineer</strong> to support and maintain our core IT infrastructure for our client in Delray Beach. This role will be responsible for managing virtualization environments, storage systems, backup and recovery solutions, cloud-based collaboration platforms, and network/security technologies. </p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support <strong>VMware</strong> and overall <strong>virtualization</strong> infrastructure. Based on general knowledge.</li><li>Manage enterprise <strong>storage</strong> systems to ensure performance, availability, and scalability. Based on general knowledge.</li><li>Maintain and monitor <strong>Veeam</strong> backup solutions and support <strong>disaster recovery</strong> planning and testing. Based on general knowledge.</li><li>Administer <strong>Office 365</strong> environment, including user support, licensing, and platform optimization. Based on general knowledge.</li><li>Support and troubleshoot <strong>Cisco networking</strong> infrastructure, including switches, routers, and connectivity issues. Based on general knowledge.</li><li>Manage and maintain <strong>Fortinet</strong> firewalls and network security appliances. Based on general knowledge.</li><li>Monitor system performance, resolve infrastructure issues, and implement improvements for reliability and efficiency. Based on general knowledge.</li><li>Participate in infrastructure projects, upgrades, migrations, and DR initiatives. Based on general knowledge.</li></ul><p><br></p>
<p>Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul><p><br></p>
<p>We are looking for an experienced IT Operations Support Specialist to join our team in Coconut Creek, Florida. This is a Contract to permanent position, offering an excellent opportunity to contribute to the operational efficiency of a government organization. In this role, you will be responsible for maintaining and troubleshooting IT systems, ensuring seamless performance, and supporting both hardware and software needs.</p><p><br></p><p>Responsibilities:</p><p>• Monitor system performance, identify issues, and resolve network and system failures effectively.</p><p>• Troubleshoot and address complex inquiries or complaints related to IT operations.</p><p>• Coordinate with vendors for hardware and software maintenance and consult with technical support teams to resolve application issues.</p><p>• Create and manage user accounts for software and network applications across the organization.</p><p>• Deploy and configure new hardware and software technologies to meet operational requirements.</p><p>• Maintain accurate inventory records for hardware, software, and technology resources, reallocating as necessary.</p><p>• Prepare and update documentation for systems, equipment, and installations to ensure compliance with operational standards.</p><p>• Train end-users on technology systems and processes to improve efficiency and adoption.</p><p>• Provide on-call support during off-hours, including nights, weekends, and holidays, as needed.</p>
<p>We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li><li>VOIP support & administration </li><li>Server - VMware</li><li>Network support </li></ul><p><br></p>
We are looking for a Help Desk Support Analyst to join our team on a contract basis in Delray Beach, Florida. In this role, you will provide technical assistance and support for hardware, software, and network-related issues while ensuring a seamless user experience. This position requires strong problem-solving skills, excellent communication, and a customer-focused approach to resolving technical challenges.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and network issues using specialized tools and effective questioning techniques.<br>• Provide detailed guidance to users, walking them through solutions to technical problems in a clear and efficient manner.<br>• Escalate unresolved or complex issues to higher-level IT support teams for further investigation.<br>• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions within the help desk ticketing system.<br>• Monitor and ensure compliance with internal service-level agreements (SLAs) to meet organizational standards.<br>• Follow up with users to confirm resolution and ensure satisfaction with technical support.<br>• Relay recurring issues, user feedback, and improvement suggestions to relevant internal teams for process enhancement.<br>• Identify areas for improvement in support procedures and recommend actionable solutions.<br>• Offer up-to-date information on IT systems, tools, and services to keep users informed.<br>• Collaborate with cross-functional teams to ensure effective communication and problem resolution.
<p>Are you passionate about ensuring data integrity, system reliability, and operational resilience? Our team is looking for a skilled Disaster Recovery / Server Administrator with a strong background in managing Windows Servers (both cloud-based and on-premises). If you thrive in high-stakes environments and have a keen eye for maintaining business continuity, we want to meet you!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain disaster recovery (DR) strategies and plans ensuring minimal downtime.</li><li>Oversee regular backups, recovery testing, and ongoing data protection for critical systems.</li><li>Administer and support Windows Server environments (Azure/Cloud and On-Prem), proactively monitoring performance and availability.</li><li>Lead virtualization setup, patching, and maintenance for server infrastructure.</li><li>Document configurations, failover procedures, and DR testing results.</li><li>Collaborate with IT and security teams to enhance business continuity and risk mitigation.</li></ul><p><br></p>
<p>The AI Governance Manager is responsible for establishing, implementing, and maintaining the organization’s artificial intelligence governance framework. This role ensures AI systems are designed, deployed, and managed in a secure, ethical, compliant, and business-aligned manner. The AI Governance Manager partners with IT, Security, Legal, Risk, Compliance, Data, and business stakeholders to create policies, assess risks, and oversee responsible AI practices across the enterprise.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and maintain enterprise-wide AI governance policies, standards, and procedures.</li><li>Establish frameworks for responsible AI, including fairness, transparency, explainability, accountability, and human oversight.</li><li>Lead AI risk assessments and evaluate models for regulatory, operational, reputational, and cybersecurity risks.</li><li>Create and manage AI inventory, model documentation, approval workflows, and lifecycle governance processes.</li><li>Partner with Legal, Compliance, Privacy, and Information Security teams to ensure adherence to applicable regulations and internal policies.</li><li>Monitor emerging AI-related regulations, standards, and industry best practices.</li><li>Oversee third-party AI vendor assessments, including due diligence, data handling, model risk, and contractual requirements.</li><li>Develop controls for data privacy, intellectual property protection, data retention, and acceptable use of generative AI tools.</li><li>Coordinate governance reviews for new AI initiatives, including approval, escalation, and remediation processes.</li><li>Design and deliver training programs on AI governance, responsible AI, and acceptable use policies.</li><li>Prepare executive-level reporting and dashboards on AI usage, compliance status, key risks, and remediation activities.</li><li>Support internal and external audits related to AI governance, model risk, privacy, and compliance.</li></ul><p><br></p>