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6 results for Help Desk Tier 3 in Fort Lauderdale, FL

Help Desk Technician

Boca Raton, FL
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to provide first-level technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues, resolving technical problems in a timely manner, and ensuring a positive support experience for employees and customers.Key Responsibilities:<ul><li>Respond to help desk tickets, phone calls, emails, and walk-up support requests</li><li>Diagnose and troubleshoot hardware, software, printer, and basic network issues</li><li>Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment</li><li>Support Microsoft 365, Windows operating systems, and common business applications</li><li>Escalate complex technical issues to higher-level IT support teams as needed</li><li>Document incidents, resolutions, and recurring issues in the ticketing system</li><li>Assist with user account setup, password resets, and access requests</li><li>Maintain inventory of IT equipment and support asset tracking</li><li>Provide onboarding and offboarding technical support for employees</li><li>Deliver excellent customer service while meeting response and resolution timelines</li></ul>
2026-08-19T00:00:00Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a friendly, solutions-focused Help Desk Technician for an exciting opportunity with a growing organization. If you enjoy helping people, solving technical issues, and working in a fast-paced environment, this role could be a great next step in your IT career.What You’ll Do:<ul><li>Provide day-to-day technical support to end users</li><li>Troubleshoot hardware, software, login, email, and printer issues</li><li>Set up and configure laptops, desktops, and user accounts</li><li>Track and document support requests in a ticketing system</li><li>Escalate complex issues to the appropriate IT team members</li></ul>
2026-08-07T00:00:00Z

Tier I Desktop Support

Boca Raton, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance for end users in Florida. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a high level of customer service. The role supports a variety of workplace technologies and helps keep users productive through timely troubleshooting, setup, and coordination with broader IT teams. Responsibilities: • Provide first-line technical support for desktop and laptop computers, displays, printers, mobile devices, and related end-user equipment. • Resolve issues involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and other Office applications to minimize user downtime. • Assist employees with account access needs, including password changes, locked accounts, and other routine permission-related requests. • Coordinate onboarding and offboarding tasks by preparing devices, setting up user access, issuing equipment, and recovering company assets. • Install and configure operating systems and business applications, then diagnose and correct workstation software problems as they arise. • Investigate basic connectivity concerns involving local networks and Wi-Fi, and route more advanced infrastructure matters to the appropriate support teams. • Manage service tickets from intake through closure, ensuring troubleshooting activities and final resolutions are clearly documented. • Escalate complex incidents related to hardware, software, security, or network performance when deeper technical support is required. • Contribute to device refresh efforts, software rollouts, and other IT initiatives while maintaining accurate inventory and asset records. • Deliver remote assistance to users across multiple locations while adhering to established IT procedures, security expectations, and escalation guidelines.
2026-08-19T00:00:00Z

Help Desk Technician II

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to provide technical support for end users and resolve escalated IT issues. This role requires experience troubleshooting hardware, software, remote access, and user account issues while delivering strong customer service. Responsibilities:<ul><li>Provide Tier 2 support for desktops, laptops, mobile devices, and related systems </li><li>Troubleshoot Active Directory issues including password resets, account access, and permissions. </li><li>Support Office 365 applications such as Outlook, Teams, and OneDrive. </li><li>Manage and document incidents in the ticketing system. </li><li>Support Mobile Device Management (MDM) enrollment and device troubleshooting. </li><li>Assist users with VPN connectivity and remote desktop support. </li><li>Escalate complex issues as needed and maintain accurate documentation. </li></ul>
2026-08-07T00:00:00Z

IT Help Desk Technician

Deerfield Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-08-18T00:00:00Z

Service Desk Specialist

Miami, FL
onsite
Permanent / Full Time
59000 - 60000 USD / Yearly
We are looking for a Service Desk Specialist to support secure, reliable day-to-day IT operations for end users in North Miami Beach, Florida. This position focuses on maintaining workstation, server, and access management environments while resolving technical issues efficiently and professionally. The ideal candidate brings strong hands-on experience with Microsoft platforms, directory services, and end-user support tools, along with a proactive approach to system security and service quality. Responsibilities: • Provide frontline and escalated technical support for desktop, server, and access-related issues across the organization. • Administer user accounts, permissions, and group policies within Active Directory to maintain secure and appropriate access. • Support and troubleshoot Microsoft Windows Server and Windows 10 environments to ensure stable system performance. • Configure, deploy, and maintain Dell hardware and related endpoint technology used by employees. • Manage and resolve issues involving Citrix-based access, application delivery, and remote user connectivity. • Monitor service requests and incidents, document resolutions clearly, and follow established support procedures. • Assist with system maintenance activities, security controls, and operational updates that affect end-user computing environments. • Collaborate with internal IT teams to identify recurring issues and improve support efficiency and reliability.
2026-08-05T00:00:00Z