4 results for L2 Desktop Support in Fond du Lac, WI

Desktop Support Analyst

Manawa, WI
onsite
Temporary
22.80 - 26.40 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Manawa, Wisconsin. This long-term contract position offers an excellent opportunity to provide technical assistance and support to end-users in a dynamic and fast-paced environment. The ideal candidate will possess strong troubleshooting skills, exceptional customer service abilities, and proficiency with hardware and software systems. Responsibilities: • Troubleshoot and resolve issues related to Microsoft applications and operating systems. • Configure, maintain, and repair PC hardware, printers, laptops, and other devices. • Prepare and set up equipment for new users, ensuring proper installation and functionality. • Perform imaging tasks to deploy operating systems and software efficiently. • Manage inventory, including tagging assets and maintaining accurate service records. • Utilize the ServiceNow ticketing system to track and resolve user requests effectively. • Provide technical support to a diverse group of end-users, ensuring timely and effective solutions. • Oversee and maintain approximately 80 iPads in circulation within the organization. • Deliver high-quality customer service by addressing user concerns with patience and professionalism. • Collaborate with team members to ensure consistent and reliable IT support across the facility.
2026-03-23T23:48:40Z

Tech Support Manager

Appleton, WI
onsite
Contract / Temporary to Hire
40.00 - 50.00 USD / Hourly
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience. Responsibilities:• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.• Address and resolve complex technical challenges, acting as a key point of escalation for team members.• Travel occasionally to support operations at other facilities or manufacturing plants.• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.
2026-03-03T15:53:42Z

Traveling Infrastructure Manager

Appleton, WI
onsite
Contract / Temporary to Hire
40.00 - 50.00 USD / Hourly
We are looking for a Help Desk Manager to lead IT support operations for traveling role to sites around the US. This is a Contract to permanent position that involves managing a team, ensuring seamless IT infrastructure across multiple sites, and delivering excellent service desk performance. The ideal candidate will have a strong technical background paired with leadership experience. Responsibilities:• Oversee the daily operations of the IT help desk, ensuring timely resolution of service tickets and high-quality support.• Manage and mentor a team of 12 direct reports, fostering growth and collaboration with attention to detail.• Travel to various company locations to assess and improve IT infrastructure, including switches, routers, and wireless access points.• Establish and maintain a Center of Excellence to streamline IT services and best practices.• Implement and manage systems such as Active Directory and ITSM tools to optimize workflows.• Monitor and enhance network performance across sites, addressing connectivity issues proactively.• Coordinate the setup and maintenance of wireless access points, routers, and other networking equipment.• Develop and enforce policies that ensure consistent and efficient deskside support.• Collaborate with stakeholders to identify and address IT needs across the organization.• Ensure compliance with company standards and industry best practices for IT operations.
2026-03-03T16:33:42Z

Boomi integration Specialist

Appleton, WI
onsite
Temporary
43.54 - 50.41 USD / Hourly
We are looking for an experienced Business Intelligence (BI) Engineer to join our team on a long-term contract basis in Appleton, Wisconsin. In this role, you will leverage your expertise in business intelligence technologies and integration solutions to support data-driven decision-making processes. This position requires strong analytical skills, technical proficiency, and the ability to collaborate effectively across teams. Responsibilities:• Design and execute application integrations using Boomi iPaaS Solutions and Dell Boomi platforms.• Gather and analyze requirements from stakeholders to ensure solutions align with business needs.• Create detailed documentation to support integration processes and BI solutions.• Collaborate with cross-functional teams, including business stakeholders, to understand project objectives and deliverables.• Conduct regular meetings with business teams to provide updates and gather feedback.• Ensure seamless integration and continuous improvement of BI tools and processes.• Troubleshoot and resolve technical issues related to BI applications and integrations.• Optimize data visualization and reporting capabilities to enhance decision-making processes.
2026-03-18T15:33:47Z