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2 results for Help Deskdesktop Support Analyst in Fletcher, NC
- Greenville, SC
- onsite
- Temporary / Contract
- 17 - 18 USD / Hourly
- We are looking for a Help Desk Analyst to support daily technical operations for a plastics manufacturing organization in Greenville, South Carolina. This Contract position focuses on delivering responsive first-line assistance, resolving common hardware, software, and connectivity issues, and ensuring employees receive timely support. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a customer-focused approach in a fast-paced environment.<br><br>Responsibilities:<br>• Serve as the first point of contact for incoming support requests by phone or ticketing system, assessing issues and providing prompt technical assistance.<br>• Troubleshoot routine user problems involving Microsoft Windows, password access, printers, network connectivity, point-of-sale devices, and other fixed or mobile equipment.<br>• Guide employees on the effective use of new or revised technologies through clear instruction and practical user support.<br>• Research technical questions by consulting company documentation, vendor resources, and knowledge base articles to identify effective solutions.<br>• Escalate incidents that require advanced diagnosis to the appropriate support tier while ensuring all relevant details are communicated clearly.<br>• Maintain accurate service records by documenting symptoms, actions taken, troubleshooting results, and final outcomes within the ticketing system.<br>• Monitor open cases and follow through to closure while working within established service level expectations.<br>• Contribute to consistent service desk operations by applying help desk procedures and adapting priorities as business needs change.
- 2026-10-16T00:00:00Z
- Duncan, SC
- onsite
- Temporary to Hire
- 65 - 75 USD / Hourly
- We are looking for an experienced Business Systems Analyst to join a semiconductor and electric components manufacturing organization in Duncan, South Carolina. This contract opportunity with potential for a permanent role will focus on strengthening Oracle E-Business Suite solutions by partnering with business teams and technical resources to improve application performance, usability, and alignment with operational goals. The ideal candidate brings a strong background in requirements analysis, process improvement, and functional support across enterprise systems. This role offers the chance to contribute to high-impact initiatives that support finance, supply chain, procurement, and operations.<br><br>Responsibilities:<br>• Partner with stakeholders across business and IT teams to understand operational needs and turn them into practical Oracle E-Business Suite solutions.<br>• Elicit, organize, and evaluate functional requirements for application enhancements, issue resolution, upgrades, and ongoing system support.<br>• Maintain and adjust Oracle application configurations to meet business expectations while supporting stability and efficiency.<br>• Convert business needs into clear functional documentation that guides developers, integration teams, and other technical resources.<br>• Identify opportunities to streamline workflows and recommend improved approaches within the Oracle E-Business Suite environment.<br>• Participate in implementations, patches, integrations, and upgrade activities, including troubleshooting and support after deployment.<br>• Build test scenarios, coordinate user acceptance activities, and confirm that delivered changes meet defined business objectives.<br>• Prepare training guides, process documentation, and reference materials while assisting end users with adoption and knowledge transfer.<br>• Collaborate with finance, supply chain, procurement, and operations teams to ensure system capabilities support broader business priorities.<br>• Track application behavior and respond to functional issues quickly to minimize disruption to daily operations.
- 2026-10-12T00:00:00Z