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7 results for Call Center Specialist in Fitchburg, MA

Call Center Specialist

Holyoke, MA
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
Our client in Holyoke, Massachusetts is seeking a Call Center Specialist for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.The Call Center Specialist will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a professional and efficient customer experience.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Provide accurate information regarding products, services, accounts, or processes</li><li>Resolve customer concerns and escalate more complex issues as needed</li><li>Document customer interactions, updates, and outcomes in internal systems</li><li>Maintain a high level of professionalism and empathy in all communications</li><li>Meet performance metrics related to call volume, response time, and service quality</li><li>Collaborate with internal departments to support customer needs and resolve issues efficiently</li></ul>
2026-05-06T00:00:00Z

Call Center Representative

Holyoke, MA
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
Our client in Holyoke, Massachusetts is seeking a Call Center Specialist for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.The Call Center Specialist will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a professional and efficient customer experience.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Provide accurate information regarding products, services, accounts, or processes</li><li>Resolve customer concerns and escalate more complex issues as needed</li><li>Document customer interactions, updates, and outcomes in internal systems</li><li>Maintain a high level of professionalism and empathy in all communications</li><li>Meet performance metrics related to call volume, response time, and service quality</li><li>Collaborate with internal departments to support customer needs and resolve issues efficiently</li></ul>
2026-05-06T00:00:00Z

Contact call center representative

Uxbridge, MA
onsite
Permanent / Full Time
46000 - 65000 USD / Yearly
We are looking for a customer-focused Contact Call Center Representative (5+ years of experience could be more lead or supervisor level) to support clients and internal branch teams. In this role, you will handle a mix of inbound and outbound communications, resolve account-related concerns, and deliver knowledgeable guidance on consumer banking products and services. The ideal candidate brings strong judgment, clear communication, and the ability to stay organized in a high-volume environment while maintaining service quality and customer satisfaction. Responsibilities:• Manage incoming and outgoing customer calls while delivering detail-oriented service that supports satisfaction, retention, and sales goals.• Provide day-to-day assistance to branch employees through the branch support line, including help with system navigation, procedural questions, online banking resources, and approval follow-up.• Investigate customer concerns thoroughly and take timely action to resolve issues, escalating complex matters when appropriate.• Maintain up-to-date knowledge of deposit accounts, transaction services, internal procedures, and applicable regulatory guidelines to ensure accurate support.• Identify opportunities to recommend relevant consumer banking products and services based on customer needs and current promotional initiatives.• Meet established performance expectations for quality assurance, service levels, accuracy, and cross-selling results in a fast-paced call center setting.• Support additional service operations by providing teller or switchboard coverage when business needs require it.• Use active listening and thoughtful questioning to understand customer concerns, address objections, and guide conversations toward effective solutions. For immediate consideration, Please call me directly 508-205-2127 Eric Lebow
2026-04-24T00:00:00Z

Customer Service Representative

Franklin, MA
onsite
Temporary to Hire
19 - 19 USD / Hourly
Robert Half's client in Franklin MA is looking for a Customer Service Representative. Job Responsibilities: - Respond to member questions by phone and email - Help onboard new members and get them set up - Keep website documents and communications updated - Update product information in the system - Maintain accurate member records - Help members cancel backorders when needed - Enter and track promotion data for reporting Essential Skills: - Strong Microsoft Office skills - Good customer service with a positive attitude - Experience with CRM systems (ZenDesk) is a plus - Self-starter who takes initiative and solves problems - Team player who’s willing to help and learn new tasks - Highly organized, detail-oriented, and accurate - Strong communication skills (written and verbal) - Flexible and willing to take on different responsibilities in a small office environment Start Date: 5/20 Duration: 6 months- perm Hours: Onsite M-F 8-4:30 Pay: $19
2026-05-14T00:00:00Z

Customer Service Representative

Concord, NH
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for multiple Customer Service Representative to support customers in a fast-paced environment. This long-term contract position is ideal for someone who enjoys resolving inquiries, handling account-related questions, and delivering dependable service through both phone and system-based interactions. The role begins with onsite training for approximately 4 to 6 weeks and then transitions to a hybrid schedule with office attendance on Tuesdays and Thursdays. Responsibilities:• Respond to incoming customer calls and provide accurate, attentive assistance for service and account inquiries.• Use CRM tools to document interactions, update customer records, and track follow-up activities thoroughly.• Support billing-related questions by reviewing account details, explaining charges, and helping customers understand available resolutions.• Resolve routine service concerns efficiently while escalating more complex issues to the appropriate internal teams when needed.• Maintain clear and detailed records of each customer interaction to ensure continuity and service quality.• Deliver a high standard of customer care while meeting productivity, responsiveness, and accuracy expectations.• Adapt work schedules as needed during emergency situations, including storm response periods that may require adjusted hours.• Participate in onsite onboarding and training, then work effectively within a hybrid schedule that includes both remote and in-office responsibilities
2026-05-15T00:00:00Z

Service Coordinator Specialist

Lowell, MA
onsite
Temporary / Contract
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-05-08T00:00:00Z

Member Service Representative

Boston, MA
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Member Service Representative to support day-to-day branch operations and deliver attentive service to members in Boston, Massachusetts. This contract opportunity with potential for a permanent role is ideal for someone who enjoys working in a fast-paced banking environment, handling transactions accurately, and building strong member relationships. The person in this role will help members with routine account needs while also introducing relevant financial products and services that enhance their experience. Responsibilities: • Deliver courteous, detail-oriented support to members by answering questions and resolving routine account-related needs. • Process everyday financial transactions such as deposits, withdrawals, loan payments, and account inquiries with a high level of accuracy. • Set up new accounts for both prospective and existing members while ensuring all required documentation is completed properly. • Recommend and explain available credit union products and services, including electronic banking options and debit card solutions, based on member needs. • Accept and post loan and other payments correctly in the system and assist with consumer lending activities, including application intake, loan processing support, and funding of approved loans. • Manage cash drawer operations, complete daily balancing procedures, and perform vault-related teller duties in accordance with branch controls. • Handle debit card servicing tasks such as card orders, activity review through third-party providers, and member assistance with card-related issues or questions. • Follow all applicable banking regulations, federal and state compliance requirements, and internal policies, including Bank Secrecy Act and anti-money laundering standards. • Support additional branch and service activities as needed to help maintain efficient daily operations.
2026-05-13T00:00:00Z