22 results for Member Service Specialist in Federal Way, WA

Customer Service Representative We are searching for a proficient Customer Service Representative to join our team in the water industry located in Shoreline, Washington, 98155, United States. This role offers a long term contract employment opportunity where you will be primarily responsible for managing customer accounts, handling customer inquiries, and ensuring accurate record-keeping. Responsibilities: • Handle all inbound and outbound customer calls with the utmost professionalism. • Efficiently manage customer accounts including changes in address and emergency contact information. • Process customer payments promptly and accurately. • Utilize Microsoft Excel and Microsoft Word for data entry and record-keeping tasks. • Respond to customer inquiries and find suitable solutions related to their accounts. • Regularly monitor multiple email inboxes and provide timely responses to customer emails and escrow requests. • Explain billing policies, practices, and regulations regarding rates, billing, payments, etc. to customers. • Schedule appointments as needed. • Greet visitors in the lobby and at the drive-up window, directing them to the appropriate person. • Maintain up-to-date customer credit records.

Customer Service Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our client ongoing needs in the area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and will act as support for other teams within the company. If you are looking for a great opportunity to gain practical Customer Service experience and make a positive impact, please apply now!

Call Center Specialist THIS IS AN ONSITE POSITION MONDAY - SATURDAY SHIFTS We are adding to our team a Call Center Specialist, based in Federal Way, Washington. This role will involve providing exceptional customer service, addressing customer needs, and enhancing our service delivery system. The role requires handling both incoming and outgoing calls, resolving diverse issues, and guiding customers through various processes. Responsibilities: • Efficiently handle incoming customer calls regarding processes and service inquiries, and address any concerns they may have.• Make outgoing calls to customers to gather additional information, provide appointment reminders, or offer assistance with form completion.• Address and resolve issues related to backgrounds, i9's, finger printing, training, and provide information on specialized services.• Guide customers through necessary processes in accordance with guidelines, and escalate problems to the appropriate teams when necessary.• Maintain strict confidentiality and compliance with all regulations and policies regarding customer information and data privacy.• Document all call information in the customer relationship management (CRM) system according to standard operating procedures.• Develop a deep understanding of healthcare programs, practices, and services.• Uphold excellent customer service techniques, demonstrating patience and empathy toward a diverse customer population.• Provide feedback to enhance the overall customer experience.• Accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments.

Operations Support Specialist Operations Support Specialist – Gaming Development LabWe are seeking an Operations Support Specialist to maintain and support the development environment for gaming systems. This role requires a self-sufficient problem solver who can prioritize tasks, troubleshoot issues, document processes, and communicate effectively. Work Location: On-site in Redmond, WA, 5 days a week Key Responsibilities<ul><li>DRI (Designated Responsible Individual) – Work independently, scope simple projects, and set priorities for other team members. This role includes an on-call requirement and requires strong communication and documentation skills.</li><li>Incident Management & Support – Monitor and triage support requests, engage with customers professionally, troubleshoot IT infrastructure issues, document resolutions, and ensure SLAs are met.</li><li>Infrastructure Deployment & Maintenance – Deploy, configure, relocate, and decommission hardware (servers, racks, cabling). Perform system administration using PowerShell and ensure security compliance. Conduct routine lab checks for infrastructure issues.</li><li>Asset & Inventory Management – Track and update hardware inventory, manage asset lifecycle (renames, relocations, decommissions), and ensure metadata accuracy.</li></ul>

Front Desk Coordinator We are offering a short term contract employment opportunity for a Front Desk Coordinator in Kirkland, Washington. This role is pivotal in the mortgage and construction industry, where your main function will be to facilitate day-to-day operations at the front desk, manage payments, and ensure customer satisfaction. Responsibilities: • Take charge of the front desk, handling incoming phone calls and assisting visitors with payment procedures • Leverage your skills in administrative assistance and data entry to manage essential documents and titles • Provide concierge services to meet customer needs and resolve their inquiries • Utilize Microsoft Suite, including Word and Excel, to maintain accurate records and organize files • Handle mail and UPS shipping duties to ensure smooth office operations • Use your interpersonal skills to deliver excellent customer service, fostering a welcoming environment for all visitors • Utilize Microsoft Outlook to manage calendars and schedule appointments efficiently • Show your self-driven nature by proactively identifying and addressing issues that may impact office operations

Accounts Receivable Specialist We are in search of an Accounts Receivable Specialist to join our team in Preston, Washington. This role centers around maintaining financial records and ensuring smooth transactions within the company. With a focus on account management and customer engagement, this specialist position operates within the financial services industry and offers a long term contract employment opportunity. Responsibilities: • Oversee and manage customer accounts, ensuring accurate and up-to-date records • Release orders based on specified credit limits • Perform light cash applications as part of routine tasks • Communicate with customers for payment collection primarily through email, occasionally via phone calls • Upload invoices to portals for specific customers • Use accounting software systems and ERP for efficient account management • Handle cash activity and billing functions responsibly • Exhibit proficiency in using Office Suite: Excel and E21 TGI • Show ability to multitask and maintain high levels of organization • Ensure attention to detail in all accounting functions.

Agente de Servicios al Cliente / Customer Service Agent Se requiere ser bilingue (inglés/español) con la capacidad de hablar y escribir con confianza.Esta posición requiere trabajar al menos dos sábados obligatorios al mes. 100% en persona en Olympia, WA. Estamos buscando un Agente de Servicios al Cliente / Representante de Ventas Internas para apoyar las operaciones en la industria de materiales de construcción. Con sede en Olympia, WA, como Agente de Servicios al Cliente / Representante de Ventas Internas, serás responsable de atender consultas y solicitudes de clientes, recomendar productos adecuados y asegurar la correcta entrada y procesamiento de pedidos. Este puesto es fundamental para mantener nuestro compromiso con un servicio al cliente excepcional y requiere gran atención al detalle. Responsabilidades:<ul><li>Atender consultas de clientes en persona, por teléfono y por correo electrónico, ofreciendo un servicio excepcional en todo momento.</li><li>Calcular con precisión las cantidades y costos de materiales, utilizando habilidades matemáticas durante todo el día.</li><li>Asegurar la correcta entrada y procesamiento de pedidos para mantener un flujo de trabajo eficiente.</li><li>Manejar Microsoft Excel para diversas actividades, como calculadoras y modelos predefinidos.</li><li>Ofrecer recomendaciones de productos de acuerdo con las necesidades del cliente para garantizar su satisfacción.</li><li>Recibir y atender a los clientes en recepción, creando un ambiente cálido y amigable.</li><li>Mantener un equilibrio entre la atención a clientes en persona y por teléfono/correo electrónico, ajustándose a las necesidades del negocio.</li><li>Conocer bien nuestros productos para poder asistir mejor a los clientes y hacer recomendaciones informadas.</li></ul>

AR/Billing/Collections Specialist We are in search of an AR/Billing/Collections Specialist to join our operations in Seattle, Washington. This role demands a keen eye for detail and strong communication skills, with a focus on maintaining efficient collections and ensuring accurate billing processes. You will be actively involved in managing customer accounts, from processing applications to resolving inquiries, and will play a crucial role in improving our financial efficiency. Responsibilities:• Efficiently process customer credit applications, ensuring accuracy at all stages.• Keep customer credit records up-to-date, making necessary updates as needed.• Engage in proactive communication with customers regarding overdue payments, negotiating payment plans when necessary, and resolving any disputes to ensure a smooth collection process.• Collaborate with internal teams to address billing discrepancies, resolve invoicing errors, and ensure accurate financial records are maintained.• Contribute to the automation of the collections process by aiding in the implementation and improvement of automated collection tools and workflows.• Regularly review aging reports and identify overdue payments, escalating delinquent accounts as necessary to minimize financial risk.• Provide detailed weekly updates to management on collections progress, outstanding balances, and potential risks.• Use your knowledge of accounting software systems and CRM to effectively manage accounts receivable and streamline the collections process.• Handle inbound calls from customers, providing a high level of service and resolving any billing or payment-related issues.• Administer claims and review invoices, ensuring they are accurate and issued to customers in a timely fashion. The salary range for this position is $75,000 to $78,000. Benefits:Medical/Dental/VisionLife insuranceSTD/LTD15 days PTO8 paid holidays401k with match

Editor II We are offering an opportunity for an Editor II in Seattle, WA 98109. In this role, you will primarily focus on managing and publishing Standard Operation Procedures (SOPs) for internal support teams. You will work in a fast-paced, technical environment, collaborating with Content Management Specialists and ensuring the quality of all published content. Responsibilities:• Ensure the staging and publishing of SOPs within the content management system.• Collaborate with Content Management Specialists to understand their draft SOPs, and transform the documentation into the required coded format.• Perform copy editing tasks on the documents prior to publishing to the SOP repository.• Operate a complex staging system that identifies the marketplaces and languages supported by the SOP.• Ensure the quality and usefulness of all content published to the SOP repository.• Seek clarity in ambiguous situations to ensure customers have the best possible experience.• Work with Content Specialists to improve the SOP before publishing, should any issues arise.• Demonstrate efficiency in managing a queue of work, with the ability to prioritize tasks and meet deadlines.• Adjust to changes in priorities and production responsibilities, working well within a team environment.• Innovate to update and create process and technical solutions to problems.• Correct grammar and spelling mistakes made by the Content Specialist.• Provide high-quality content and be resourceful, customer-focused with an ability to work independently under time constraints.

System/Network Administrator Robert Half is searching for a Tier II IT Support Specialist to support a client in a dynamic and fast-paced environment where technical expertise and problem-solving skills are essential. In this role, you will provide both Tier 1 and Tier 2 support, manage help desk tickets, troubleshoot IT issues, and assist with maintaining the organization’s technology infrastructure. This is a great opportunity for a proactive professional who thrives in a hands-on role and enjoys delivering top-notch technical support. Position Overview<ul><li>Employment Type: Contract-to-hire (W2)</li><li>Location: 100% onsite in Seattle, WA</li><li>Schedule: Monday - Friday, 8 AM - 5 PM</li></ul> Key Responsibilities:<ul><li>Provide end-user technical support, diagnosing and resolving hardware, software, and network-related issues.</li><li>Monitor and manage the IT ticketing system, ensuring timely resolution and accurate documentation.</li><li>Support virtualized environments using Citrix, Azure, VMware, and Hyper-V.</li><li>Administer Windows 11 and Microsoft 365, ensuring smooth system operations.</li><li>Manage Active Directory and Group Policy Objects (GPO) to control user access and security settings.</li><li>Perform maintenance, upgrades, and troubleshooting on Windows Server. </li><li>Assist in strengthening network security, including user access management and threat mitigation.</li><li>Handle basic networking tasks, such as IP address assignments, VPN setup, and network configurations.</li></ul>

Receptionist We are offering a short term contract employment opportunity for a Receptionist in the non-profit industry, located in Lynnwood, Washington. The role involves a variety of administrative and customer service responsibilities in a detail-oriented office setting. Responsibilities: • Handling incoming and outgoing calls, providing information, and directing them to the appropriate parties as needed. • Greeting and providing relevant information to customers, as well as directing them accordingly. • Efficiently managing service requests and shutdown information, and communicating the same to the Maintenance Department. • Ensuring office supplies for the Maintenance and Operation Department are always stocked. • Providing administrative support to M& O managers and staff, including but not limited to typing, formatting, and producing reports. • Taking responsibility for functions related to the CMMS system, which may include data entry, work order creation, and report generation. • Managing incoming mail, sorting, and distribution, as well as preparing outgoing mail. • Documenting and maintaining telemetry reading reports. • Preparing and updating weekly telemetry charts as required. • Transcribing meeting minutes as and when needed.

Payroll Specialist We are in the pursuit of a skilled Payroll Specialist to become part of our team in the manufacturing industry, based in Everett, Washington. As a Payroll Specialist, your main focus will be processing payroll, maintaining accurate records, and providing timely and precise responses to payroll-related inquiries. This role also includes managing payroll-related phone inquiries and emails, and supporting the department in achieving its goals. Responsibilities: • Ensure accurate and timely processing of US and Canadian payroll, including off-cycle checks.• Accurately compile payroll data and transmit payroll for all employees in accordance with payroll processing schedules and state and federal regulations.• Assist in maintaining precise time and Paid Time Off (PTO) records for employees.• Conduct audits of time and payroll records, addressing any discrepancies or concerns and making necessary corrections.• Provide prompt and accurate responses to questions regarding employee pay, garnishments, policies, and payroll taxes.• Handle phone inquiries and emails related to Verification of Employment (VOEs) efficiently.• Process bi-weekly expense reimbursements and Wage Garnishments and Child Support requests.• Prepare bi-weekly and monthly Payroll journal entries accurately.• Review payroll reports, perform accuracy audits, and assist in implementing payroll initiatives.• Collaborate with the People & Culture team to enhance payroll processing procedures.• Support in executing year-end payroll tasks effectively. The salary range for this position is $70,000 to $75,000 + bonus potential. Benefits:Medical/Dental/Vision401k with match80 hours PTO40 hours floating holiday8 paid holidays

Receptionist Robert Half is actively looking for a welcoming and organized Receptionist for our local clients ongoing needs in the area. This position is ideal for someone who thrives in a customer-facing role and enjoys being the first point of contact for visitors and clients. The Receptionist will manage front desk operations, greet visitors, handle incoming calls, and provide administrative support to ensure a smooth and efficient office environment. The ideal candidate is personable, organized, and able to handle multiple tasks with professionalism. If you are looking for a great opportunity to gain practical Receptionist experience and make a positive impact, please apply now! Key Responsibilities:• Greet visitors, clients, and employees in a friendly and professional manner• Answer and direct incoming phone calls to the appropriate person or department• Manage the reception area, ensuring it is clean, organized, and welcoming• Handle incoming and outgoing mail, packages, and deliveries• Schedule appointments, meetings, or conference rooms as needed• Assist with administrative tasks such as data entry, filing, and maintaining office supplies• Provide support to other departments as requested• Ensure confidentiality and professionalism in all interactions

Billing Specialist We are in search of a Billing Specialist to join our growing team in Seattle, Washington. This role is a crucial part of our operations, as you will be handling a wide range of responsibilities, including processing customer applications, maintaining customer records, and resolving customer inquiries. This role also involves monitoring customer accounts and taking the necessary actions when needed. Responsibilities: • Efficiently and accurately process customer credit applications• Maintain precise records of customer credit• Manage accounts and invoices in third-party e-billing systems, coordinating with attorneys regarding invoice rejections, budget requirements, status updates, accruals, and other requested information• Execute complex bills in a timely and efficient manner, including those with multiple discounts by matter, split-party billing, and alternative fee arrangements• Update billing rates and arrangements as required, and propose new billing formats or templates as needed• Respond to billing inquiries and issues, providing solutions where possible• Create billing schedules and conduct other billing analyses as necessary• Communicate effectively with attorneys, staff, and clients, ensuring strict confidentiality at all times• Adhere to firm billing policies and procedures• Assist with special projects as requested The salary range for this position is $85,000 to $95,000. Benefits:Medical/Dental/VisionLife insurance and AD& DSTD/LTD401k12 days vacation + 3 personal days8 days sick time6 paid holidays

Grant Billing Specialist We are in need of a Grant Billing Specialist to join our team located in Tacoma, Washington, 98402, United States. In this role, you'll be working in the financial services industry, focusing on grant billing and data entry tasks. The engagement offers a short term contract employment opportunity. Responsibilities: • Manage and maintain grant billing processes with precision • Ensure accurate data entry and maintenance of customer records • Use Accounting Software Systems and ADP for financial services tasks • Utilize Confluence and CRM for effective communication and record keeping • Oversee and execute accounting functions with diligence • Carry out auditing tasks as necessary • Manage benefit functions and ensure they align with budget processes • Monitor and oversee cash activity for accuracy and consistency.

Web Analytics Specialist We are looking for a Web Analytics Specialist to join our team in Bothell, Washington. As a Web Analytics Specialist, you will be responsible for conducting A/B testing, utilizing web optimization tools, and analyzing site performance. This role is within the Application Service Provider industry and offers a long term contract employment opportunity. Responsibilities: • Conduct A/B testing to evaluate the effectiveness of website features or campaigns. • Utilize web optimization tools such as Optimizely Web Experimentation and VWOO to analyze site performance and identify areas for improvement. • Create and maintain accurate records of customer credit applications. • Resolve customer inquiries in a timely and efficient manner. • Leverage Adobe Analytics and Adobe Creative Cloud to analyze website data and generate insightful reports. • Use Atlassian Jira and Bing to manage project workflows and perform search engine optimization tasks. • Implement cloud technologies to optimize the functionality and user experience of the website. • Develop and execute a web optimization roadmap based on analytical findings. • Monitor customer accounts and take appropriate action as needed. • Contribute to campaign planning and execution by providing data-driven insights and recommendations.

Front Desk Coordinator We are offering a short term contract employment opportunity for a Front Desk Coordinator in Seattle, Washington. In this role, you will be primarily responsible for managing front desk operations within our facility, ensuring optimal organization and efficiency. Responsibilities: • Coordinate and manage all front desk activities • Handle incoming phone calls and redirect them as necessary • Organize and schedule meetings and events • Ensure the facility space is organized and well-maintained • Address and resolve any issues or inquiries related to front desk operations • Perform Receptionist duties as needed.

Administrative Coordinator We are offering a short-term contract employment opportunity for an Administrative Coordinator in Seattle, Washington. This role is placed within the industry sector and involves a variety of tasks, including coordination, administrative tasks, marketing support, and communication management. Responsibilities Provides general administrative support, which may include, but not limited to:o Serving as a liaison with shared service departments.o Managing technology support and logistics of online events.o Monitoring and responding to inbox correspondence.o Developing and maintaining organized record-keeping systems.o Scheduling internal and external meetings and coordinating event logistics.o Managing training registrations, certifications, and participant records.o Tracking essential documents, including trainer credentials, contracts, invoices, CEUs, and STARS.o Creating and managing surveys, compiling reports to support program development.o Assisting with financial tracking.o Providing additional support to the team as needed.· Collaborate with team members, partners, and community stakeholders to advance project goals and improve service delivery.· May conduct research and compile data for reports, grants, speeches, and correspondence.· May carry out assignments relating to meetings, committee/community activities, and/or funding.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assistant Controller We are in search of an Assistant Controller to join our team in Tumwater, Washington. In this role, you will primarily oversee all aspects of accounting functions including Accounts Payable, Accounts Receivable, and Customer Invoicing, under the supervision of the Controller. You will also provide guidance to Accounting Specialists and assist with the management of various financial tasks and projects. This permanent, direct-hire position requires the ability to work on-site in Tumwater 5 days per week. Responsibilities Include: • Oversee the management of Accounting Specialist I, II, and III transactions and personnel.• Respond to customer credit hold processes.• Aid in the management of accounting for the organization's subsidiaries.• Implement the addition of new customers in the ERP system.• Contribute to the preparation of ACH and wire transactions.• Engage in the preparation of check deposits.• Assist in the creation of monthly reports.• Contribute to the Controller's tasks and projects.• Participate in special assignments as required.• Provide support to Human Resources duties when necessary. Salary and Benefits:The pay range for this position is $35-$43/hour, eligible for overtime pay. Benefits offered with this position include a 401k with a 3% match, MDV insurance coverage for the employee and dependents, 2 weeks of PTO in year 1 (3 weeks thereafter), in addition to 9 paid holidays (1 floating) and WA State sick time.

Instructional Designer A fast-growing consulting firm is seeking a talented and experienced Instructional Designer with exceptional writing skills to join their team for a long-term remote contract. This role involves crafting engaging training materials that simplify complex concepts for various audiences. We are looking for someone who thrives on collaboration, has a keen ability to distill technical information into clear and compelling scripts, and can tailor content to meet audience-specific needs. Key Responsibilities:<ul><li>Transform course outlines into clear, engaging, and user-friendly scripts.</li><li>Collaborate with subject matter experts (SMEs) to extract knowledge via interviews and shape it into comprehensive training materials.</li><li>Simplify complex healthcare-related information for general or specialist audiences by creating easy-to-understand, structured scripts.</li><li>Customize training scripts to suit the unique requirements of targeted audiences while maintaining messaging consistency and tone.</li></ul>

3D Product Designer Robert Half is partnering with a large consumer product company in search of a 3D Product Designer to support an upcoming brand partnership initiative. The ideal candidate has a strong background in industrial design, 3D modeling, and product visualization, with the ability to translate creative concepts into commercially viable products while ensuring design integrity and alignment with brand values. Location: Remote (PST)Contract Duration: 3+ monthsPay Rate: $45-50/hour Key Responsibilities:<ul><li>Develop 3D designs across 12 kitchenware product categories for a new brand collaboration.</li><li>Produce 2D concept sketches, final renderings, and multiple colorway/pattern variations.</li><li>Prepare technical specifications and production-ready files for manufacturing.</li><li>Conduct sample reviews and provide detailed feedback for refinement.</li><li>Lead end-to-end product development from concept ideation to production.</li><li>Create high-quality 3D renderings, technical specifications, and production-ready files.</li><li>Develop concept sketches, presentation decks, and product storyboards.</li><li>Review and provide detailed feedback on factory samples to ensure quality and accuracy.</li><li>Collaborate with cross-functional teams, including marketing, sourcing, and engineering.</li><li>Present design concepts and project updates to internal leadership and stakeholders.</li></ul>