<p>We are looking for a detail-oriented Order Management Specialist to join a contract assignment supporting order management activities for a three-month engagement. This is a FULLY REMOTE opportuntity and will focus on ensuring customer orders move accurately from quote review through final delivery confirmation. The ideal candidate brings prior experience in post-sales support and order processing, with the ability to manage approvals, maintain compliance, and coordinate efficiently across internal teams. Prior experience with Salesforce is required.</p><p><br></p><p>Responsibilities:</p><ul><li>Review incoming Purchase Orders for accurate alignment with Quote information (Subscription Term, Products, Prices, Quantities), correct buying/selling entities (End User/Reseller/Distributor/Systems Integrator), EXIM requirements, DPAS ratings, etc.</li><li>Manual Order and Order Product creation in SFDC</li><li>Cross-functional handoff (communication, data entry) to Fulfillment teams and follow-up to update SFDC fields once fulfilled</li><li>Assess non-standard scenarios and manage internal Approvals based on Quote/PO attributes</li><li>Document and potentially send Proof of Delivery to Customers</li></ul>
<p>We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p><p><br></p>
<p>Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training.</p><p><br></p><p>Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p><p><br></p>
<p>Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded.</p><p><br></p><p>Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p>
<p>A respected organization is seeking a billing specialist to work in their Gaithersburg office. </p><p>Duties include:</p><p>· Calculating, recording, inputting or processing financial data</p><p>· Preparing customer invoices based on accounting procedures</p><p>· Researching and investigating discrepancies in invoices to determine the accuracy of charges</p><p>· Matching payments to invoice numbers or sales orders</p><p>· Handling customer inquiries regarding billing issues</p><p>· Managing an Accounts Receivable ledger and Accounts Receivable files</p><p>· Submitting daily reports to management on accounts receivable operations</p><p><br></p><p><br></p>