<p>Robert Half is working with an established manufacturing company on the North Shore looking for a Customer Account Manager to join its team. This is a permanent role, joining a small team, reporting into a Team Lead. Our client is looking for a Customer Account Manager out of the manufacturing industry with at least 2-3 years of hands on customer service experience.</p><p><br></p><p>The selected candidate will be responsible for order processing, resolving customer issues, providing quotes, and supporting customer negotiations. Strong systems skills are needed as the Customer Account Manager will be entering orders into an ERP system and preparing quotes on a daily basis. Strong communication skills are required.</p><p><br></p><p>For the right experience our client is looking for a starting salary up to $30/hour. Hours are 7:00-3:30.</p><p><br></p><p>If interested and qualified please apply to this listing or send your resume direct to Bill.Nichols@roberthalf. Thanks!</p>
We are looking for an experienced Senior Client Service Representative to join our team in Boston, Massachusetts. In this long-term contract position, you will play a key role in delivering exceptional service to clients by resolving inquiries promptly and accurately. This opportunity includes a hybrid schedule requiring a minimum of three in-office days per week, with Tuesdays and Wednesdays fixed and one floating day.<br><br>Responsibilities:<br>• Address client inquiries efficiently and ensure resolutions meet high service standards.<br>• Calculate daily net asset values (NAVs) and prepare month-end and year-end financial reports.<br>• Generate and manage various internal and external reports with accuracy.<br>• Utilize internal technology platforms to support client service operations effectively.<br>• Investigate and resolve accounting discrepancies or issues on a daily basis.<br>• Collaborate with teams to ensure timely completion of deliverables and uphold service quality.<br>• Apply analytical skills to assess data workflows and solve problems.<br>• Stay informed about corporate actions, equity, fixed income, and derivative investments.<br>• Leverage tools like Excel, Bloomberg, and Reuters to enhance reporting and analysis.<br>• Maintain focus and accuracy while working under tight deadlines.
<p>We are looking for a motivated Outbound Call Representative to join our team in Kittery, Maine. This Contract to permanent position offers an excellent opportunity to engage with clients, provide outstanding customer service, and contribute to marketing initiatives. The ideal candidate will excel in handling outbound calls, meeting performance goals, and fostering strong client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Make high-volume outbound calls (approximately 100 calls per day.) to prospective and existing clients to promote services and products.</p><p>• Deliver exceptional customer service by addressing inquiries and resolving concerns effectively.</p><p>• Utilize customer service software and tools to log interactions and maintain accurate records.</p><p>• Meet or exceed established quotas and performance metrics on a consistent basis.</p><p>• Collaborate with team members to develop strategies for improving client engagement.</p><p>• Communicate effectively with clients to build trust and strengthen relationships.</p><p>• Support marketing campaigns by providing clients with relevant information and updates.</p><p>• Stay informed about company services and offerings to provide accurate details during calls.</p><p>• Identify opportunities for cross-selling and upselling to maximize client value.</p><p>• Ensure compliance with company policies and procedures during all client interactions.</p>