We are looking for a Customer Experience Specialist to join a busy support team in Seattle, Washington. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, managing a fast-paced workload, and creating positive service experiences through thoughtful communication. The person in this role will handle a range of customer needs while contributing to a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Manage a high volume of daily customer contacts while maintaining composure, accuracy, and a service-focused approach.<br>• Support customers with order placement, product exchanges, and returns by following established service guidelines and company policies.<br>• Document customer concerns and feedback thoroughly, and route more complex matters to the appropriate team for resolution.<br>• Respond to customer inquiries through phone and email with clear, attentive, and empathetic communication.<br>• Troubleshoot basic customer issues, including connectivity-related concerns, and provide timely assistance or next-step guidance.<br>• Work closely with colleagues to promote a cooperative, positive, and solution-driven team atmosphere.<br>• Navigate multiple browser-based tools and systems efficiently to research information and complete customer requests.<br>• Maintain strong attention to detail while adapting to shifting priorities in a high-demand service environment.
We are looking for an Accounts Receivable Specialist to support critical billing, reconciliation, and collections activities for a growing benefits-focused organization in Seattle, Washington. This Long-term Contract position is ideal for someone who thrives in a fast-paced accounts receivable environment and can manage a high volume of financial transactions with precision. The person in this role will help maintain account accuracy, support timely invoicing and refund processing, and deliver responsive service to both internal teams and external customers.<br><br>Responsibilities:<br>• Perform daily reviews of client accounts by matching payment activity with eligibility and billing records to identify and resolve discrepancies.<br>• Create and distribute invoices for both group and individual accounts while ensuring billing information is complete and accurate.<br>• Monitor outstanding balances, prepare delinquency communications, and follow up on past-due accounts in a timely manner.<br>• Process account transactions such as refunds, adjustments, and related receivable updates in accordance with established procedures.<br>• Maintain strong working relationships with customer accounts by providing clear communication and dependable support.<br>• Manage a portfolio of accounts of varying size and complexity while adapting to shifting departmental priorities as needed.<br>• Analyze account data to support debt review activities and help ensure accurate financial outcomes.<br>• Collaborate with internal stakeholders to address account issues, improve resolution time, and maintain service quality.