<p>We are seeking a <strong>Billing Customer Service Representative</strong> to provide phone-based support to customers with billing questions, payments, and account inquiries. This role is ideal for someone who is customer-focused, organized, comfortable working across multiple systems, and able to manage a high volume of requests while maintaining accuracy.</p><p><br></p><p>Key Responsibilities</p><ul><li>Answer incoming customer calls regarding billing questions and account balances</li><li>Research and resolve billing and account inquiries</li><li>Set up and maintain customer payment plans</li><li>Process customer payments accurately</li><li>Print and mail billing statements as needed</li><li>Navigate multiple systems to research account information and document customer interactions</li><li>Maintain accurate records and provide professional, timely customer service</li><li>Assist with additional billing and administrative tasks as needed</li></ul><p><br></p>