<p><strong>Customer Service Representative</strong></p><p><strong>Robert Half is partnering with a nonprofit organization to identify a Customer Service Representative to join their team.</strong> This is a great opportunity for a service-oriented professional who enjoys helping others, solving problems, and making a positive impact through their work.</p><p>Position Overview</p><p>The Customer Service Representative will serve as a key point of contact for customers and clients, providing responsive, professional support while helping resolve questions and requests. The ideal candidate is personable, dependable, detail-oriented, and comfortable working in a fast-paced environment.</p><p><strong>Work Schedule:</strong> Monday–Friday, full-time</p><p><strong>Work Arrangement:</strong> Onsite for the first 6 months; after successfully completing the initial 6 months, the position transitions to a <strong>hybrid schedule of 3 days remote and 2 days onsite.</strong></p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide friendly, professional, and timely customer service</li><li>Research and resolve customer questions, concerns, and issues</li><li>Accurately enter and update customer information in internal systems</li><li>Follow up with customers to ensure questions and concerns are fully resolved</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with internal teams to address customer needs</li><li>Follow established policies, procedures, and service standards</li><li>Assist with additional administrative and customer support tasks as needed</li></ul><p><br></p>
<p><strong>Bilingual Spanish Customer Service Representative</strong></p><p>Robert Half is partnering with a nonprofit organization to identify a Bilingual Spanish Customer Service Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing exceptional customer service.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Spanish Customer Service Representative will serve as a key point of contact for clients, providing friendly and professional support by phone and other communication channels. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed in both English and Spanish.</p><p><br></p><p>The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.</p><p><strong>Work Schedule:</strong> Monday–Friday, full-time; assigned shifts fall between <strong>7:00 AM and 6:30 PM</strong>.</p><p><strong>Hybrid Schedule:</strong> After the first 6 months, the role transitions to a <strong>hybrid schedule of 3 days remote and 2 days onsite</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide friendly, professional customer service to clients by phone and other communication channels</li><li>Respond to client questions and provide information about available resources and services</li><li>Listen to client needs and help identify appropriate next steps</li><li>Accurately document client interactions and information</li><li>Conduct follow-up calls as needed</li><li>Maintain accurate records and ensure data quality</li><li>Communicate with clients in both English and Spanish</li><li>Assist with additional projects and administrative tasks as needed</li></ul><p><br></p>
We are looking for a personable and dependable Receptionist to support daily front desk operations for a CPA firm in San Diego, California. This Contract position is ideal for someone who enjoys helping clients, managing a high volume of incoming calls, and keeping the office organized. The person in this role will serve as the first point of contact for visitors and callers while providing consistent administrative support through scheduling and calendar coordination.<br><br>Responsibilities:<br>• Manage a busy front desk and respond to approximately 50 to 100 incoming calls each day using Ring Central and a multi-line phone system.<br>• Welcome clients and visitors in a detail-oriented manner, creating a positive and organized front office experience.<br>• Direct calls to the appropriate team members, take accurate messages, and ensure timely communication across the office.<br>• Provide light scheduling support by coordinating appointments and updating calendars in Outlook and Google Calendar.<br>• Maintain a reliable presence at the front desk and deliver attentive customer service throughout the workday.<br>• Assist with general reception and administrative tasks that help keep daily office operations running smoothly.
<p><strong>Bilingual Enrollment Specialist </strong></p><p>Robert Half is partnering with a nonprofit organization to identify a Bilingual Enrollment Specialist for their Enrollment Center. This is a great opportunity for a compassionate, service-oriented professional who enjoys working directly with clients and helping individuals access important community resources.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Enrollment Specialist will work directly with clients to provide support throughout the enrollment and application process. This role involves assisting clients with applications, answering questions, conducting follow-up, and helping ensure information is collected and documented accurately in both English and Spanish. The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.</p><p><br></p><p><strong>Work Schedule:</strong> Monday–Friday, full-time; 8 hour assigned shifts fall between <strong>7:00 AM and 6:30 PM</strong>.</p><p><strong>Hybrid Schedule:</strong> After the first 6 months, the role transitions to a <strong>hybrid schedule of 3 days remote and 2 days onsite</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist clients with the application and enrollment process for available programs</li><li>Conduct follow-up with applicants and clients as needed</li><li>Provide guidance and support to individuals applying for or reapplying for benefits</li><li>Schedule and assist with client appointments</li><li>Gather and accurately document client information</li><li>Help clients understand application requirements and complete necessary forms</li><li>Maintain accurate records and ensure data quality</li><li>Communicate with clients in a professional, compassionate, and respectful manner</li><li>Assist with follow-up activities and special projects as needed</li></ul><p><br></p>
<p><strong>Application Intake Specialist </strong></p><p>Robert Half is partnering with a nonprofit organization to identify an Application Intake Specialist for their Enrollment Center. This is a great opportunity for a compassionate, service-oriented professional who enjoys working directly with clients and helping individuals access important community resources.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Application Intake Specialist will work directly with clients to provide support throughout the enrollment and application process. This role involves assisting clients with applications, answering questions, conducting follow-up, and helping ensure information is collected and documented accurately.</p><p>The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.</p><p><br></p><p><strong>Work Schedule:</strong> Monday–Friday, full-time; 8 hour assigned shifts fall between <strong>7:00 AM and 6:30 PM</strong>.</p><p><strong>Hybrid Schedule:</strong> After the first 6 months, the role transitions to a <strong>hybrid schedule of 3 days remote and 2 days onsite</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist clients with the application and enrollment process for available programs</li><li>Conduct follow-up with applicants and clients as needed</li><li>Provide guidance and support to individuals applying for or reapplying for benefits</li><li>Schedule and assist with client appointments</li><li>Gather and accurately document client information</li><li>Help clients understand application requirements and complete necessary forms</li><li>Maintain accurate records and ensure data quality</li><li>Communicate with clients in a professional, compassionate, and respectful manner</li><li>Assist with follow-up activities and special projects as needed</li></ul><p><br></p>