3 results for Call Center Represetative in Englewood, CO

Customer Service Representative

Denver, CO
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis. Based in Denver, Colorado, this position is ideal for individuals who excel in communication, problem-solving, and delivering exceptional support to customers. If you thrive in fast-paced environments and are dedicated to building positive customer experiences, we encourage you to apply. Responsibilities: • Handle incoming and outgoing calls to address customer inquiries and resolve issues promptly. • Accurately process orders and follow up to ensure customer satisfaction. • Provide clear and detail-oriented communication to assist customers with their needs. • Maintain detailed records of customer interactions, orders, and resolutions in the system. • Collaborate with team members to improve processes and enhance service quality. • Uphold company standards by delivering exceptional customer experiences. • Respond to inquiries regarding products and services with detailed and accurate information. • Troubleshoot and resolve customer concerns while maintaining a positive demeanor. • Meet or exceed performance metrics related to call handling and customer satisfaction. • Stay informed about company policies and product updates to provide accurate assistance.
2026-04-10T00:00:00Z

Customer Service Representative

Denver, CO
onsite
Temporary
23.75 - 27.5 USD / Hourly
• Responsible for phone calls and emails regarding product information, warranty and providing directions for service questions, utilizing the current company phone system • Responsible for managing assigning accounts • Answers customer calls/emails, customer requests • Order entry processing, tracking, expediting orders and returns • Collaborate with suppliers, freight forwarders and carriers to ensure the timely processing of international orders • Prepare shipment documentation and other regulatory paperwork required for international shipping • Processes Return Authorizations for damaged products, ensure timely resolutions and customer credits. Also provides support for Regional Managers • Startups and installation requests, scheduling, and tracking of invoices from service providers and POs from customers • LP/Ecommerce program, process orders, and coordinate with distributors on shipments • Serve as liaison and provide support to Ice-O-Matic Regional Managers • Timely order entry for assigned accounts ensuring product compatibility and pricing verification prior to entry • Ability to provide current freight quotes • Provide customers with tracking information upon request with urgency • Proactive communication with all customers about all PO’s issues, lead times and provide continuous follow-up • Standard working hours 7:00 am – 4:00 pm, subject to change • Professional communication with customer service and internal stakeholders • Provide quotes to customers only if an existing program is established • Ability to identify crucial issues and communicate appropriately with urgency to proper internal channels for a quick approach to resolve the issue • Run margin, when applicable and other duties as assigned
2026-04-08T00:00:00Z

Customer Service Representative

Centennial, CO
onsite
Temporary
22 - 23 USD / Hourly
Customer Service Representative We are looking for a dedicated Customer Service / Call Center Representative to join our team on a contract basis in Centennial, Colorado. In this role, you will provide top-notch customer support by handling both inbound and outbound calls, updating account information, and ensuring a seamless customer experience. This position requires strong communication skills, attention to detail, and the ability to empathize with customers in stressful situations. Responsibilities: • Handle outbound calls and respond to inbound inquiries, addressing customer concerns with care and a detail-oriented approach. • Accurately document customer interactions by transferring information between systems. • Update and maintain customer accounts with detailed notes and relevant updates. • Provide empathetic support to customers experiencing issues, including property damage, and assist in resolving their concerns. • De-escalate challenging situations with patience and effective communication skills. • Deliver high-quality customer service while adhering to company guidelines and procedures. • Collaborate with team members to ensure consistent and efficient service delivery. • Manage administrative tasks, such as data entry and account updates, with a high level of accuracy. • Maintain a detail-oriented attitude and build trust with customers during every interaction.
2026-04-10T00:00:00Z