4 results for Desktop Support Analyst in Encinitas, CA

Junior Payroll Analyst

Carlsbad, CA
onsite
Temporary
32.00 - 38.00 USD / Hourly
Behind every successful organization is a payroll team that ensures employees are compensated accurately and on time. A growing biotechnology company in Carlsbad is looking to add a Junior Payroll Analyst to its finance team to help support payroll operations as the company continues to expand. Robert Half is assisting the organization in identifying a detail-oriented professional who enjoys working with financial data and wants to build deeper expertise in payroll systems and reporting. In the biotech industry, organizations rely on highly skilled scientists, researchers, and technical professionals to drive innovation. Supporting these teams requires reliable payroll operations that maintain compliance, accuracy, and organization across a growing workforce. The Junior Payroll Analyst will play an important role in reviewing payroll data, assisting with payroll processing, and helping maintain accurate employee compensation records. This opportunity is ideal for someone early in their payroll or accounting career who is eager to learn more about payroll systems, reporting, and financial analysis while working within a fast-growing and innovative industry. Candidates who enjoy working with numbers, solving discrepancies, and maintaining organized financial records will find this role to be a strong stepping stone for long-term payroll or accounting careers.Key Responsibilities<ul><li>Assist with payroll preparation and processing</li><li>Review timekeeping data and identify discrepancies</li><li>Maintain payroll documentation and employee pay records</li><li>Support payroll reporting and reconciliation activities</li><li>Assist with compliance-related payroll documentation</li><li>Respond to payroll-related inquiries from employees</li></ul>
2026-03-13T21:48:42Z

Contact Center Operations Analyst

Irvine, CA
onsite
Contract / Temporary to Hire
21.47 - 24.86 USD / Hourly
We are looking for a skilled Contact Center Operations Analyst to join our team in Irvine, California. This Contract-to-Permanent position offers an exciting opportunity to contribute to the optimization of contact center processes and systems. In this role, you will play a critical part in ensuring seamless operations and enhancing customer engagement through effective system management and campaign configuration. Responsibilities: • Configure and manage dialing campaigns, call flows, and call routing logic to optimize contact center operations. • Oversee user account management, permissions, and system settings to ensure proper access and functionality. • Monitor system performance and address operational issues promptly to maintain efficiency. • Analyze campaign performance and escalate concerns to relevant teams as needed. • Resolve technical issues related to call flows and integrated platforms. • Perform system hygiene tasks, including cleanup and updates to configurations. • Support the setup and maintenance of AI voice agent campaigns to enhance automation capabilities. • Update and maintain agent scripting tools to ensure alignment with campaign goals and compliance standards. • Collaborate with vendors and internal teams to troubleshoot and resolve technical challenges. • Document system configurations, call flows, and campaign settings for future reference and training purposes.
2026-03-25T15:28:43Z

MSP Service Desk Manager

Lake Forest, CA
remote
Temporary
47.50 - 55.00 USD / Hourly
We are looking for a skilled MSP Service Desk Manager to lead and oversee service desk operations in Lake Forest, California. In this long-term contract position, you will manage a dynamic team of technicians, ensuring exceptional service delivery and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of IT service management, and the ability to drive continuous improvement in a fast-paced environment. Responsibilities: • Supervise daily service desk activities to ensure high-quality support and client satisfaction. • Provide leadership and mentorship to service desk staff, fostering attention to detail and a collaborative work environment. • Manage ticket assignments, schedules, and technician workloads to ensure timely resolution and adherence to service level agreements. • Oversee incident triage and prioritize tickets based on urgency and business impact. • Communicate effectively with clients, providing updates and resolving service-related issues promptly. • Monitor service metrics, including ticket volume, response times, and technician utilization, to identify areas for improvement. • Implement process enhancements to optimize service desk operations and maintain compliance with organizational standards. • Serve as the escalation point for complex technical issues and client concerns. • Collaborate with leadership to refine policies, procedures, and workflows for improved efficiency. • Ensure accurate documentation and time tracking for audit readiness and operational reporting.
2026-03-06T18:33:48Z

Business Systems Manager

San Diego, CA
onsite
Permanent
130000.00 - 165000.00 USD / Yearly
We are looking for a skilled Business Systems Administrator/Manager to oversee and optimize enterprise IT systems for a dynamic organization in San Diego, California. In this role, you will manage and integrate key platforms, including NetSuite, ServiceNow, and Salesforce, while ensuring seamless operations across logistics, sales, and customer service workflows. This is an excellent opportunity for someone with a strong attention to detail, a solid technical background, and a deep understanding of business processes. Responsibilities:• Administer and maintain NetSuite systems, ensuring seamless integration with warehouse, shipping, finance, and operational tools.• Configure and support ServiceNow workflows, integrations, and support processes to enhance system functionality.• Oversee Salesforce administration, including user management, data flow support, and customizations.• Manage and troubleshoot integrations across platforms using tools like Boomi, MuleSoft, and Microsoft Fabric.• Develop and implement custom solutions utilizing SuiteScript, SuiteFlow, SuiteQL, RESTlets, and automation tools.• Translate business requirements from logistics, operations, and sales into scalable technical solutions.• Diagnose and resolve issues related to data quality, workflows, and cross-platform integrations.• Perform testing, quality assurance, and validation for system updates and enhancements.• Create comprehensive documentation and training materials for end-users.• Collaborate with cross-functional teams to drive technology initiatives and align systems with business goals.• Exercise vendor relations to assist when needed
2026-03-17T22:14:06Z