14 Results for Customer Service Representative Jobs in El Cajon, CA

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Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Our client is seeking a professional and customer-focused Customer Service Representative for a fast-paced call center environment. This role is responsible for handling a high volume of inbound and/or outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive customer experience.The ideal candidate will have strong communication skills, patience, problem-solving abilities, and the ability to thrive in a structured, performance-driven setting. Key Responsibilities<ul><li>Handle a high volume of inbound and/or outbound customer calls in a professional manner</li><li>Assist customers with inquiries related to accounts, products, services, orders, or billing</li><li>Resolve customer issues efficiently while maintaining a high level of service</li><li>Escalate complex concerns to the appropriate department when necessary</li><li>Document customer interactions accurately in CRM or customer service systems</li><li>Meet call center metrics related to response time, quality, and customer satisfaction</li><li>Follow company policies, scripts, and service procedures</li><li>Collaborate with team members and supervisors to support service goals</li><li>Perform additional customer support or administrative tasks as assigned</li></ul>
2026-10-02T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking a professional and customer-focused Bilingual Spanish Customer Service Representative to support clients and customers in both English and Spanish. The ideal candidate will have strong communication skills, a service-oriented mindset, and the ability to manage inquiries, resolve issues, and provide a positive customer experience in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, orders, and account details.</li><li>Resolve customer concerns and escalate complex issues when appropriate.</li><li>Document customer interactions, updates, and resolutions in internal systems.</li><li>Maintain a high level of professionalism and customer service in every interaction.</li><li>Collaborate with internal teams to ensure timely and effective problem resolution.</li><li>Support additional administrative or service-related tasks as needed.</li></ul>
2026-10-01T00:00:00Z

Customer Service Representative

Valley Center, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
A growing professional services company is seeking a Customer Service Representative to join its client support team. This position is less of a traditional call-center role and more focused on building relationships, managing client requests, coordinating internally, and making sure customers receive timely answers. You’ll be the person clients can count on when they need help — whether that means answering a question, coordinating with another department, researching an issue, or simply following up when you said you would.Responsibilities:<ul><li>Serve as a primary point of contact for assigned customers</li><li>Respond to phone and email inquiries</li><li>Research customer questions and provide accurate answers</li><li>Track requests from beginning to resolution</li><li>Coordinate with internal departments to resolve issues</li><li>Schedule appointments, services, or follow-up calls as needed</li><li>Maintain detailed customer records</li><li>Update CRM information and account notes</li><li>Process service requests and account changes</li><li>Prepare correspondence and customer documentation</li><li>Monitor outstanding requests and proactively follow up</li><li>Escalate complex issues to the appropriate team member</li><li>Identify opportunities to improve the customer experience</li><li>Assist with general administrative projects</li></ul>
2026-10-02T00:00:00Z

Customer Service Representative

Rancho Santa Fe, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
A well-established North County manufacturer is looking for a Customer Service Representative to serve as the day-to-day point of contact for customers placing orders, checking shipment status, and resolving account questions. This is a great role for someone who enjoys being busy, communicating with people throughout the day, and taking ownership of an issue from the initial call through resolution.What You’ll Handle:<ul><li>Respond to customer inquiries by phone and email</li><li>Enter and process customer orders</li><li>Provide order status and shipment updates</li><li>Coordinate with warehouse and shipping teams</li><li>Resolve order discrepancies, shortages, and delivery issues</li><li>Prepare quotes and provide basic product information</li><li>Maintain accurate customer account information</li><li>Process returns, credits, and replacement orders</li><li>Follow up on open customer issues</li><li>Communicate product availability and expected delivery dates</li><li>Document customer interactions in the company system</li><li>Partner with sales, operations, and accounting teams</li><li>Identify recurring customer issues and escalate when appropriate</li></ul>
2026-10-02T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
18.5 - 22 USD / Hourly
We are seeking a customer-focused Customer Service Representative to support a high-volume call center environment. The ideal candidate will have strong communication skills, the ability to handle a large volume of inbound and outbound calls, and a commitment to delivering excellent service while resolving customer inquiries efficiently. Key Responsibilities:<ul><li>Handle inbound and outbound customer calls in a high-volume call center setting.</li><li>Respond to customer inquiries related to products, services, orders, accounts, or general support needs.</li><li>Resolve customer concerns professionally and escalate more complex issues as needed.</li><li>Accurately document customer interactions, updates, and resolutions in internal systems.</li><li>Maintain service quality standards, response times, and call handling expectations.</li><li>Collaborate with internal departments to support timely issue resolution.</li><li>Assist with additional customer support and administrative tasks as assigned.</li></ul>
2026-10-02T00:00:00Z

Customer Support Specialist

Vista, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
A growing North County manufacturer is seeking a responsive, organized Customer Support & Order Management Specialist to serve as a key connection between customers, sales, warehouse operations, and logistics. This is an excellent opportunity for someone who enjoys helping customers but also likes the administrative and operational side of getting things done.You'll manage customer inquiries from initial order entry through delivery updates and resolution of any issues. The team needs someone who can stay organized when priorities change, communicate clearly when something goes off track, and make sure customers receive accurate information rather than being passed from department to department. Your responsibilities will include:<ul><li>Respond to customer inquiries by phone and email regarding orders, products, availability, and delivery schedules.</li><li>Enter customer orders and verify pricing, quantities, shipping details, and purchase order information.</li><li>Monitor open orders and communicate status updates to customers.</li><li>Coordinate with warehouse and logistics teams regarding shipments, delays, and delivery changes.</li><li>Investigate order discrepancies, damaged shipments, returns, and missing items.</li><li>Process order changes, cancellations, credits, and replacement requests according to company procedures.</li><li>Maintain accurate customer account notes and order records.</li><li>Work with sales representatives to resolve customer concerns and improve service.</li><li>Follow up on outstanding issues until the customer receives a clear resolution.</li><li>Prepare order reports and track recurring customer service issues.</li><li>Assist with account setup and customer documentation.</li><li>Identify workflow improvements that reduce order errors and response times.</li></ul>
2026-10-13T00:00:00Z

Customer Sales Support

Chula Vista, CA
onsite
Temporary / Contract
23.98 - 23.98 USD / Hourly
We are looking for a detail-oriented Customer Sales Support team member to join a fast-paced team in Chula Vista, California. This Long-term Contract position supports sales operations and customer relationships by handling service requests, coordinating order activity, and helping ensure timely, accurate communication across the order lifecycle. The role works closely with airline customers, repair facilities, brokers, and internal teams to deliver responsive support and maintain a high standard of service. Responsibilities: • Support airline customers, maintenance organizations, and broker partners by addressing service needs related to aftermarket spare parts and ongoing account activity. • Assist customers with portal usage by guiding them through available tools, resolving access or navigation questions, and promoting effective self-service where appropriate. • Enter and manage customer orders and quotations in line with established procedures, while routing specialized issues to the correct internal contacts when needed. • Follow up on credit-related approvals and invoice payment matters to help move orders forward without unnecessary delays. • Track customer interactions, order updates, and service actions within designated CRM and business systems to maintain accurate records. • Work with shipping, provisioning, and warehouse teams to accelerate deliveries, investigate shipment status, and communicate updates to customers. • Prepare regular productivity and status reporting for leadership to support visibility into daily performance and operational goals. • Contribute ideas that improve service quality, workflow efficiency, and overall customer experience within a continuous improvement environment.
2026-09-22T00:00:00Z

Client Services Specialist

Oceanside, CA
onsite
Temporary / Contract
28 - 32 USD / Hourly
More than customer service — become the person clients remember.A well-established North County organization is adding a Customer Experience & Client Services Specialist to its growing team. This opportunity is ideal for someone who enjoys building relationships, solving problems, and keeping customers informed from the first interaction through final resolution.The company is looking for someone who can balance a friendly, approachable communication style with strong follow-through and organization. You'll be working with customers, internal departments, and operations teams to coordinate requests, resolve issues, and make sure nothing falls through the cracks. This is a great fit for someone who enjoys a fast-moving office environment and wants a position that offers variety throughout the day. The ideal candidate is confident on the phone, comfortable managing a busy inbox, and knows how to turn a frustrated customer interaction into a productive conversation. You'll have ownership over customer requests rather than simply transferring calls or passing issues along. What you'll be doing:<ul><li>Serve as a primary point of contact for incoming customer calls, emails, and service inquiries.</li><li>Respond to questions regarding orders, account information, scheduling, billing, and service updates.</li><li>Enter customer requests, orders, and account changes into internal systems.</li><li>Monitor open cases and follow up with internal departments to ensure timely resolution.</li><li>Coordinate service appointments, deliveries, customer requests, and scheduling changes.</li><li>Investigate discrepancies and communicate solutions in a clear, professional manner.</li><li>Maintain accurate customer records, notes, and correspondence.</li><li>Assist with invoice questions, payment follow-ups, and basic account reconciliation.</li><li>Prepare daily activity reports and communicate recurring customer concerns to management.</li><li>Work closely with sales, operations, and administrative teams to improve the overall customer experience.</li></ul>
2026-10-02T00:00:00Z

Bilingual Customer Relations Representative

San Diego, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a Bilingual Spanish Customer Relations Representative to support an insurance agency in San Diego, California location through a Long-term Contract assignment. In this role, you will serve as a key point of contact for inbound inquiries, gather and document important claim details with precision, and help ensure each customer receives timely assistance. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and takes a thoughtful approach to resolving service-related concerns. Responsibilities:• Respond to incoming calls related to first reports of injury and capture claim information accurately in company systems.• Use attentive listening and well-structured follow-up questions to understand customer needs and provide appropriate support.• Route inquiries to the correct teams when needed and work across departments to help bring issues to resolution.• Maintain complete and accurate records through consistent data entry and careful documentation practices.• Build a strong understanding of service procedures, policy guidelines, and operational workflows to deliver dependable customer assistance.• Identify potential service interruptions or process concerns early and communicate them to Customer Care leadership.• Follow established company standards, training expectations, supervisory guidance, and applicable regulations in daily work.
2026-09-29T00:00:00Z

Bilingual Spanish Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client is seeking a professional and customer-focused Bilingual Spanish Customer Service Representative to support customers by phone, email, and other communication channels. This role is ideal for someone who is fluent in both English and Spanish, enjoys helping people, and can resolve inquiries efficiently while providing a positive customer experience. The ideal candidate will have strong communication skills, patience, attention to detail, and the ability to work effectively in a fast-paced environment. Key Responsibilities<ul><li>Provide customer service support in both English and Spanish</li><li>Answer inbound calls, emails, and messages from customers in a professional and timely manner</li><li>Assist customers with questions related to products, services, orders, billing, or account information</li><li>Resolve customer issues and escalate more complex concerns when needed</li><li>Document customer interactions accurately in internal systems</li><li>Maintain a high level of professionalism, empathy, and service quality</li><li>Follow company policies, procedures, and service standards</li><li>Collaborate with internal teams to ensure timely issue resolution</li><li>Support additional administrative or customer support tasks as assigned</li></ul>
2026-10-01T00:00:00Z

Call Center Agent

San Diego, CA
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are seeking a customer-focused and detail-oriented Insurance Call Center Representative to support policyholders, answer insurance-related inquiries, and provide exceptional service in a fast-paced call center environment. This individual will serve as a primary point of contact for customers, assisting with policy questions, account updates, claims inquiries, and general insurance needs while ensuring accurate documentation and timely resolution. The ideal candidate has strong communication skills, a professional phone presence, and the ability to navigate multiple systems while delivering a positive customer experience. Key Responsibilities<ul><li>Handle a high volume of inbound and outbound calls from policyholders, prospective customers, and other insurance-related contacts.</li><li>Respond to inquiries regarding insurance policies, coverage details, billing, payments, claims status, and account information.</li><li>Provide accurate information and guidance while adhering to company policies, procedures, and applicable regulations.</li><li>Assist customers with policy updates, personal information changes, payment processing, and other account maintenance requests.</li><li>Document customer interactions, inquiries, and resolutions accurately in the customer relationship management (CRM) system.</li><li>Research and resolve customer concerns, escalating complex issues to the appropriate department when necessary.</li><li>Deliver professional, empathetic, and solutions-oriented customer service, particularly when handling sensitive or stressful situations.</li><li>Navigate multiple software platforms simultaneously while maintaining accuracy and efficiency.</li><li>Meet established performance metrics, including call quality, customer satisfaction, productivity, and attendance.</li><li>Follow established scripts, quality assurance guidelines, data privacy requirements, and compliance procedures.</li><li>Collaborate with team members and supervisors to improve service delivery and customer satisfaction.</li><li>Participate in ongoing training related to insurance products, systems, and customer service best practices.</li></ul>
2026-10-16T00:00:00Z

Bilingual Spanish Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are seeking a professional and customer-focused Bilingual Spanish Customer Service Agent to support customers in both English and Spanish. The ideal candidate will have strong communication skills, a service-oriented mindset, and the ability to handle inquiries, resolve issues, and provide a positive customer experience in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, orders, and account details.</li><li>Resolve customer concerns and escalate more complex issues as needed.</li><li>Document customer interactions, updates, and resolutions in internal systems.</li><li>Maintain a high level of professionalism and empathy in every customer interaction.</li><li>Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.</li><li>Support additional administrative and service-related tasks as assigned.</li></ul>
2026-10-01T00:00:00Z

Client Care and Service Coordinator

Encinitas, CA
onsite
Temporary / Contract
26 - 28 USD / Hourly
A client-focused North County organization is looking for a dependable Client Care & Service Coordinator to manage incoming service requests, coordinate schedules, and ensure customers receive timely communication from the initial inquiry through completion.This role is a strong fit for someone with a customer service or administrative background who enjoys a combination of phone and email communication, scheduling, data entry, and problem-solving. You'll work closely with field personnel, vendors, account managers, and customers to coordinate service needs and keep everyone informed when priorities or schedules change.The ideal candidate is personable, resourceful, and comfortable balancing a busy inbox with frequent follow-up. Strong organizational skills are essential because you'll be responsible for keeping requests from getting lost between departments.What you'll be doing:<ul><li>Serve as a primary contact for customer service requests, scheduling questions, and account inquiries.</li><li>Log incoming requests into the company's tracking system and assign the appropriate priority.</li><li>Coordinate service appointments, technician schedules, and customer availability.</li><li>Communicate appointment confirmations, schedule changes, and service updates.</li><li>Follow up with internal teams and vendors to verify progress and completion.</li><li>Maintain accurate customer profiles, service records, and contact information.</li><li>Research complaints and service delays and help coordinate resolutions.</li><li>Prepare service estimates, work orders, correspondence, and basic reports.</li><li>Track open requests and escalate urgent or overdue items.</li><li>Assist with invoice questions and direct billing issues to the appropriate team.</li><li>Coordinate recurring service schedules and customer reminders.</li><li>Identify recurring issues and suggest ways to improve the customer experience.</li></ul>
2026-10-13T00:00:00Z

Service Coordinator

San Diego, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are seeking a highly organized, customer-focused Service Coordinator to support daily service operations and ensure efficient coordination between customers, field technicians, and internal teams. This individual will be responsible for scheduling service appointments, managing work orders, communicating with customers, and tracking service requests from initiation through completion. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment where strong communication, problem-solving, and time management skills are essential. Previous experience in a service-oriented industry, such as facilities maintenance, HVAC, construction, equipment repair, or field services, is preferred. Key Responsibilities<ul><li>Coordinate and schedule service calls, maintenance appointments, and technician assignments.</li><li>Serve as a primary point of contact for customers regarding service requests, scheduling updates, and job status inquiries.</li><li>Create, update, and track work orders to ensure timely completion of service requests.</li><li>Communicate with field technicians to confirm schedules, provide job details, and address changing priorities.</li><li>Monitor service schedules and proactively resolve scheduling conflicts, delays, and customer concerns.</li><li>Prepare service estimates, proposals, invoices, and other job-related documentation as needed.</li><li>Maintain accurate customer records, service histories, equipment information, and work order documentation.</li><li>Coordinate parts, materials, equipment, and vendor resources required for service jobs.</li><li>Follow up with customers after service completion to confirm satisfaction and address outstanding issues.</li><li>Assist with processing purchase orders, tracking expenses, and supporting service department billing.</li><li>Communicate with internal departments, including sales, operations, accounting, and field personnel, to ensure smooth workflows.</li><li>Monitor open service requests and follow up on outstanding work orders to ensure deadlines are met.</li><li>Maintain organized digital filing systems and update service management software with accurate information.</li><li>Identify opportunities to improve scheduling efficiency, customer communication, and overall service delivery.</li></ul>
2026-10-16T00:00:00Z

14 results for Customer Service Representative in El Cajon, CA