<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
<p>Robert Half's enterprise client is looking for a Senior Product Designer with exceptional visual design skills and a strong background in B2B and consumer-facing digital experiences. This 3-month (highly likely to extend or convert to full-time), fully remote contract role will focus on designing outbound social media assets and customer-facing web and app interfaces for a multifaceted eCommerce environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Rapidly create process flows, wireframes, and high-fidelity mockups to communicate interaction behaviors.</li><li>Collaborate with cross-functional teams to define business and feature requirements using data, research, and UCD principles.</li><li>Conduct and participate in usability testing to optimize new and existing features.</li><li>Advocate for design best practices and contribute to UX/UI standards.</li><li>Provide thought leadership in ecommerce trends and user interface innovation.</li></ul><p><br></p><p>Preferred Skills</p><ul><li>Experience conducting independent user testing.</li><li>Advanced prototyping skills in Figma, Framer, or live code (HTML/CSS/JS).</li></ul><p><br></p>
We are looking for a creative and detail-oriented Graphic Designer to join our team in Edison, New Jersey. In this role, you will play a key part in developing visually compelling designs that align with our brand vision and marketing goals. If you thrive in a fast-paced environment and have a passion for creating art that resonates with diverse audiences, we encourage you to apply.<br><br>Responsibilities:<br>• Create and design marketing materials such as advertisements, brochures, and digital assets using Adobe Creative Cloud tools.<br>• Develop and maintain consistent branding across all visual communications to enhance brand awareness.<br>• Collaborate with marketing teams to conceptualize and execute creative campaigns.<br>• Design and optimize graphics for both print and digital platforms, ensuring high-quality output.<br>• Utilize tools like Adobe Illustrator, InDesign, and Photoshop to produce engaging and detail-oriented artwork.<br>• Stay updated on design trends to bring fresh and innovative ideas to projects.<br>• Ensure all designs meet company standards and project requirements.<br>• Manage multiple design projects simultaneously while maintaining attention to detail and meeting deadlines.<br>• Provide creative input during brainstorming sessions to elevate marketing strategies.
We are looking for an experienced Technical Business Analyst III to join our team in Philadelphia, Pennsylvania. This long-term contract position involves collaborating with cross-functional teams to define and deliver technical specifications that enhance product performance and customer experience. The ideal candidate will serve as a subject matter expert, driving the successful implementation of solutions across various systems and platforms.<br><br>Responsibilities:<br>• Collaborate with architects, product owners, UX designers, and vendor partners to gather and refine business and technical requirements.<br>• Develop comprehensive system documentation, including user stories, data mappings, sequence diagrams, and API specifications.<br>• Create and maintain Swagger specifications for APIs, detailing endpoints, parameters, error codes, and authentication methods.<br>• Draft sample payloads to illustrate communication between front-end and back-end systems.<br>• Analyze third-party API specifications to ensure seamless integration with existing systems.<br>• Write detailed user stories in Jira, covering front-end UI designs, system integrations, acceptance criteria, and error handling.<br>• Facilitate grooming sessions to clarify requirements and ensure development readiness.<br>• Define test data requirements and create tickets to support quality assurance processes.<br>• Develop end-to-end test plans aligned with sprint schedules and project timelines.<br>• Actively participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
<p>Robert Half is partnering with a leading global entertainment and media company to recruit a Digital Content Editor to oversee editorial operations for a new consumer-facing digital platform. This site will highlight news, features, and guides to help audiences discover what to watch, supported by engaging multimedia content and global publishing initiatives.</p><p><br></p><p><strong>Duration</strong>: 6-month contract</p><p><strong>Location</strong>: New York, NY (onsite 4 days per week, WFH Fridays)</p><p><strong>Pay</strong>: $47–50/hr</p><p><strong>Hours</strong>: 40 hours/week</p><p><br></p><p><strong>Role Overview</strong></p><p>The Digital Content Editor will own the editorial calendar, lead content planning, and ensure timely publishing across multiple markets and languages. This role requires collaboration with internal teams and external partners to deliver high-quality, engaging, and data-driven content aligned with marketing and brand objectives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Drive the editorial calendar, coordinating global coverage and campaign priorities.</li><li>Collaborate with content strategists, copywriters, designers, and external agencies to produce articles, guides, and features.</li><li>Partner with PR and Communications teams to publish real-time updates and special event coverage.</li><li>Oversee editorial QA processes to uphold brand, tone, and visual standards.</li><li>Manage workflows for article syndication, editing, and stakeholder feedback.</li><li>Work with SEO specialists to implement keyword strategies and optimize editorial content.</li><li>Support editorial graphics and UX in partnership with design teams.</li><li>Lead proofreading, editing distribution, and publishing across multiple contributors.</li><li>Provide strategic insights and reporting on content performance and engagement.</li></ul>
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
We are looking for a talented Software Engineer with expertise in frontend development and desktop application design. This position is ideal for individuals passionate about crafting responsive and high-performance user interfaces while working in the dynamic financial services industry. Candidates with experience in Linux environments and familiarity with finance or trading systems will find this role particularly exciting.<br><br>Responsibilities:<br>• Develop and maintain desktop applications using .NET and C#, ensuring robust and efficient performance.<br>• Collaborate closely with product managers, UX designers, and backend developers to create seamless and engaging user experiences.<br>• Design and implement UI components optimized for real-time data visualization and interaction.<br>• Ensure cross-platform compatibility and facilitate integration with Linux-based backend systems.<br>• Participate in code reviews, testing, and debugging to uphold software quality and reliability.<br>• Contribute to architectural decisions and enhance UI/UX designs.<br>• Stay updated on industry trends and incorporate best practices into development processes.
<p>Join a high-impact team focused on building the personalization, recommendations, and content discovery systems for a global video entertainment platform. This role is part of a team responsible for powering key user-facing features such as Continue Watching, Playlists, Next Episode, and other high-priority experiences that enhance how users engage with video content.</p><p>• Codes software applications to adhere to designs supporting internal business requirements or external customers. Standardizes the quality assurance procedure for software. </p><p>• Oversees testing and develops fixes. </p><p>• Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. </p><p>• Monitor and maintain operational readiness of Middleware Applications including applications hosted in AWS cloud.</p><p>• Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration. Facilitate and develop plans for application changes (including defects fixes, enhancements and/or configuration changes). </p><p>• Configure and test changes to system including reports, security access, and workflow. Perform/Coordinate configuration changes to the production environment.</p><p>• Work closely with BA/QA team members to create test plans and ensure that issues are properly identified, fixed, and tested.</p>
<p>We are looking for a skilled Web Developer to join our team Remotely on a long-term contract basis. In this role, you will be responsible for creating high-quality, interactive web applications that exceed customer expectations. This position offers the opportunity to collaborate with cross-functional teams, including designers, engineers, and product managers, to deliver innovative solutions.</p><p><br></p><p>About Us</p><p>We’re a fast-moving cybersecurity startup focused on strategy, business development, and marketing within a small business unit. Our website is already live and functional, and we’re now looking to optimize and expand it to better support our growth and customer engagement goals.</p><p><br></p><p>What You’ll Do</p><ul><li>Enhance and build out existing website features</li><li>Convert static designs into interactive sections</li><li>Build reusable templates and improve layout flow</li><li>Conduct light business analysis to support marketing goals</li><li>Collaborate with our current developer and design team</li><li>Help drive demo requests through improved UX and design execution</li></ul><p>Team & Structure</p><ul><li>Small, collaborative team with 3 full-time employees and 2 contractors</li><li>You’ll report directly to leadership and work closely with our current web developer</li><li>Ideal for someone entry-level, with a great attitude and willingness to learn</li></ul>
<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>
