<p><strong>Site Reliability Engineer III</strong></p><p><strong>Location: Onsite in Mount Laurel, NJ</strong></p><p><strong>Duration: Through 12/31/2026, extensions likely</strong></p><p><br></p><p>We are seeking a Site Reliability Engineer (SRE) to support cloud infrastructure, automation, reliability, security, and observability initiatives for AI/ML platform environments. This role is ideal for a mid-to-senior-level engineer with strong cloud and platform engineering experience who can drive scalability, reliability, and automation within Kubernetes-based production environments.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Support Site Reliability Engineering initiatives across AI/ML platform environments.</li><li>Deploy, maintain, and optimize cloud infrastructure across AWS and GCP.</li><li>Build, manage, and maintain Infrastructure as Code (IaC) solutions using Terraform.</li><li>Improve platform reliability, scalability, security, and operational efficiency.</li><li>Administer and support Kubernetes and Amazon EKS environments.</li><li>Monitor and troubleshoot system performance using observability and monitoring tools including Prometheus, Grafana, Datadog, and Elasticsearch.</li><li>Automate operational processes, workflows, and routine administrative tasks using Python and related tooling.</li><li>Support and enhance CI/CD pipelines and deployment automation.</li><li>Troubleshoot complex distributed systems and production issues in highly available environments.</li><li>Collaborate with engineering teams to improve platform performance, monitoring, and operational resiliency.</li><li>Work with technologies including Kubernetes, Docker, AWS, GCP, EKS, Terraform, Prometheus, Grafana, Datadog, Elasticsearch, MySQL, Kafka, and Python.</li></ul>
We are looking for a Portal Engineering Lead to guide the architecture, development, and delivery of enterprise portal solutions in Jenkintown, Pennsylvania. This position combines hands-on engineering with technical leadership, partnering closely with product, architecture, quality, security, and operations teams to build reliable, secure, and accessible digital experiences. The ideal candidate brings deep expertise across modern backend and frontend technologies, champions engineering best practices, and drives continuous improvement from planning through production support.<br><br>Responsibilities:<br>• Guide the technical design and hands-on development of portal applications using C#, modern .NET platforms, APIs, integrations, and contemporary Angular or React user interfaces.<br>• Convert business and product goals into clear technical plans, actionable work items, delivery estimates, and risk mitigation strategies for the engineering team.<br>• Apply AI-enabled development tools to accelerate prototyping, coding, refactoring, and test creation while ensuring solutions remain secure, accurate, and maintainable.<br>• Establish engineering standards for source control, peer review, documentation, and completion criteria to improve code quality and long-term supportability.<br>• Work closely with quality engineering partners to define test coverage, expand automated unit, integration, and end-to-end testing, and confirm accessibility expectations are met.<br>• Oversee deployment of portal enhancements in Azure through GitHub-based workflows and CI/CD pipelines, ensuring stable releases and strong delivery discipline.<br>• Partner with cloud and operations teams to strengthen monitoring, telemetry, alerting, and service objectives, and lead root-cause analysis and resolution for production incidents.<br>• Ensure authentication, authorization, and data protection practices align with security and compliance expectations, while maintaining operational runbooks and deployment documentation.<br>• Lead and mentor distributed developers, support agile planning activities, and collaborate with product, architecture, and external partners on solution direction and delivery quality.
We are looking for a Portal Engineering Lead to guide the architecture, delivery, and ongoing improvement of enterprise web portal solutions in Jenkintown, Pennsylvania. This role combines hands-on software engineering with technical leadership, requiring strong collaboration across product, architecture, testing, cloud operations, and security teams. The ideal candidate will drive high-quality development practices, accelerate delivery with modern AI-enabled tools, and ensure reliable, secure, and accessible digital experiences.<br><br>Responsibilities:<br>• Guide the technical design and hands-on development of portal applications, building backend services and APIs with C# and .NET while shaping modern user interfaces with Angular or React.<br>• Convert business goals into well-defined technical plans, including user stories, solution designs, delivery estimates, and risk mitigation approaches.<br>• Use AI-assisted development tools to speed up prototyping, coding, refactoring, and test creation while confirming accuracy, security, and long-term maintainability.<br>• Establish strong engineering practices through code reviews, branching standards, documentation, and clear quality expectations for completed work.<br>• Work closely with quality engineering partners to define coverage goals and deliver automated unit, integration, and end-to-end testing, including validation of accessibility standards at WCAG 2.2 Level AA.<br>• Lead continuous improvement efforts by refining application performance, modernizing legacy components, and reducing technical debt in partnership with architecture stakeholders.<br>• Oversee deployment and release execution for Azure-hosted portal enhancements using GitHub-based source control and CI/CD workflows, ensuring dependable delivery from development through production.<br>• Coordinate production support activities by investigating incidents, driving root-cause resolution, improving observability with logging and telemetry, and maintaining runbooks and post-incident follow-up actions.<br>• Provide technical leadership to a distributed engineering team by mentoring developers, organizing work, supporting Scrum activities, and aligning delivery with product and architectural objectives.
<p>We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.</p><p>• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.</p><p>• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.</p><p>• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.</p><p>• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.</p><p>• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.</p><p>• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.</p><p>• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.</p>
<p>We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.</p><p>• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.</p><p>• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.</p><p>• Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.</p><p>• Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.</p><p>• Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.</p><p>• Support Salesforce development activities, including customization, workflow improvements, and feature optimization.</p><p>• Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.</p>
<p><strong>Manager, Cybersecurity Operations</strong></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Manager of Cybersecurity Operations</strong> to lead and optimize enterprise security monitoring, incident response, and threat management capabilities. This individual will serve as the primary liaison between internal technology teams and an outsourced Security Operations Center (SOC) partner, ensuring the delivery of effective, scalable, and business-aligned cybersecurity services.</p><p>The ideal candidate will combine strong technical security expertise with leadership, vendor management, incident response coordination, and continuous improvement of security operations programs.</p><p><br></p><p><strong>This is a remote, contract-to-hire position for an industry-leader in New Jersey. </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the relationship with a third-party Security Operations Center (SOC) and security services providers.</li><li>Oversee daily cybersecurity operations, monitoring service delivery, alert handling, investigations, and operational performance.</li><li>Establish, track, and continuously improve security service metrics, KPIs, and SLA performance.</li><li>Lead recurring operational and strategic reviews with security partners and internal stakeholders.</li><li>Coordinate incident response activities across internal teams and external providers during cybersecurity events.</li><li>Develop and enhance incident response procedures, playbooks, and operational workflows.</li><li>Collaborate with security partners to improve threat detection, monitoring effectiveness, and response capabilities.</li><li>Drive threat hunting initiatives leveraging industry frameworks, threat intelligence, and emerging attack trends.</li><li>Support cybersecurity readiness through tabletop exercises, simulations, and operational testing.</li><li>Manage integrations between security technologies, monitoring platforms, automation tools, and service management systems.</li><li>Evaluate and optimize security operations technologies, including SIEM, SOAR, endpoint security, and vulnerability management solutions.</li><li>Partner with risk, compliance, and technology teams to ensure alignment with industry security standards and regulatory requirements.</li><li>Support third-party risk assessments and vendor security reviews.</li><li>Develop executive-level reporting and dashboards related to security operations performance, incident trends, and organizational risk.</li><li>Translate technical cybersecurity findings into actionable business recommendations for senior leadership.</li><li>Lead, mentor, and develop cybersecurity personnel while fostering a culture of continuous learning and improvement.</li><li>Contribute to special projects and strategic cybersecurity initiatives as needed.</li></ul>