<p>We are looking for a Compliance/Operations Analyst to join our team in New York, New York. In this role, you will play a vital part in ensuring adherence to regulatory standards and operational excellence within a dynamic financial services environment. The ideal candidate will have a strong understanding of compliance processes and a keen eye for detail.</p><p><br></p><p><u>Client Onboarding</u></p><p>• Review and process new account documentation</p><p>• Ensure completeness and regulatory accuracy of client files</p><p>• Follow up on missing documentation</p><p>• Maintain organized electronic records</p><p><u>Compliance Support</u></p><p>• Perform KYC, CIP, and AML documentation checks</p><p>• Conduct TRACE trade reporting reviews and reconciliations</p><p>• Assist with internal and external audit preparation</p><p>• Escalate potential compliance concerns appropriately</p><p><u>Credit & Documentation</u></p><p>• Support periodic credit review processes</p><p>• Gather and analyze required credit documentation</p><p>• Ensure alignment with internal policies and regulatory requirements</p><p><u>Operational Support</u></p><p>• Track workflow deadlines and maintain process integrity</p><p>• Update internal systems accurately and consistently</p><p>• Communicate effectively with internal stakeholders</p>
We are looking for a skilled Compliance Analyst to join our team on a long-term contract basis. This fully remote position involves supporting the administration and implementation of compliance management tools to ensure regulatory adherence across multiple sites. The role requires a detail-oriented individual with strong organizational and communication abilities, who can effectively collaborate with cross-functional teams.<br><br>Responsibilities:<br>• Facilitate the onboarding of various sites into the compliance management platform.<br>• Evaluate and update regulatory compliance questions in coordination with sustainability and site operations teams.<br>• Gather necessary documentation by collaborating with site managers and subject matter experts.<br>• Maintain and upload compliance-related documents into designated systems and tools.<br>• Track remediation efforts and monitor compliance health metrics to ensure timely resolution.<br>• Assist in preparing audit documentation for quarterly Badge and Network Access reviews.<br>• Escalate any gaps in compliance adherence to 24-hour requirements and propose solutions.<br>• Generate status reports and update dashboards for leadership and committee reviews.
<p>Model Development & Maintenance</p><p> • Develop and maintain actuarial models and data-driven processes using Python, R, and SQL to support insurance pricing, reserving, and risk management.</p><p> • Implement and enhance month-end processes, rate change calculations, and ad-hoc analyses with a focus on completeness, accuracy, and consistency to ensure data is of the highest quality.</p><p> • Work with the Actuarial and Financial Planning and Analysis (FP&A) teams to automate and improve model performance using Python-based scripting and automation.</p><p> • Ensure accuracy, consistency, and efficiency of actuarial models and methodologies.</p><p> Traditional Actuarial Tasks</p><p> • Support reserving analysis to estimate unpaid claim liabilities primarily in partnership with internal and external actuaries.</p><p> • Develop and maintain loss development triangles and incurred but not reported (IBNR) calculations both based on financial and operational data (e.g., claims closing ratios).</p><p> • Support the development and validation of actuarial assumptions for pricing, reserving, and forecasting.</p><p> • Develop and regularly report on rate change calculations including bifurcation of exposure changes from pure rate by line of business.</p><p> Financial Modeling & Risk Assessment</p><p> • Conduct stress testing and scenario analysis to assess financial impacts.</p><p> • Develop, update, and maintain models for predictive analytics, profitability analysis, and business planning.</p><p> • Assist in forecasting financial performance and evaluating risk exposure.</p><p> </p><p> </p>
<p>We are looking for a detail-oriented Revenue Analyst to join our team in Central New Jersey. This role requires a strong analytical mindset and expertise in healthcare revenue cycles, including payer and commercial insurance processes for surgical procedures. The position offers flexibility, with the option to work remotely or occasionally visit the office.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough analyses of revenue cycles, focusing on payer and insurance processes for surgical procedures.</p><p>• Develop and maintain financial reports using tools such as Power BI and Excel to support decision-making.</p><p>• Apply coding principles and classifications to ensure accurate revenue recognition and compliance.</p><p>• Collaborate with management to present findings and recommendations clearly and effectively.</p><p>• Monitor and evaluate revenue trends to identify opportunities for optimization.</p><p>• Ensure proper coding practices are followed to support accurate financial reporting.</p><p>• Support the integration of new practices into the revenue cycle framework as the organization grows.</p><p>• Identify discrepancies in revenue data and implement corrective measures.</p><p>• Provide insights and analytics to improve operational efficiency within the revenue cycle.</p><p>• Partner with cross-functional teams to align revenue strategies with organizational goals.</p>
<p>Our client is in the process of getting registered as a broker-dealer and futures commission merchant and are looking for a consultant to provide compliance support.</p><p><br></p>
<p>We are looking for an experienced Data Security Analyst. This long-term contract position requires a detail-oriented individual with a strong background in Active Directory management and advanced cybersecurity practices. The ideal candidate will excel in troubleshooting, technical execution, and utilizing tools to safeguard enterprise systems.</p><p><br></p><p>Responsibilities:</p><p>• Lead technical operations and execution within complex, multi-site Active Directory environments.</p><p>• Perform advanced troubleshooting to diagnose and resolve Active Directory issues efficiently.</p><p>• Develop and implement PowerShell scripts to automate tasks and enhance system functionality.</p><p>• Collaborate with teams to ensure compliance with cybersecurity policies and standards.</p><p>• Utilize SIEM tools to monitor and address security incidents effectively.</p><p>• Conduct regular assessments of application security to identify vulnerabilities and implement solutions.</p><p>• Provide expert guidance on cybersecurity strategies to protect enterprise systems.</p><p>• Maintain and enhance security frameworks to safeguard sensitive data.</p><p>• Deliver training and support to teams on best practices for data security.</p><p>• Stay updated on emerging threats and technologies to proactively address security challenges.</p>
<p>Very large and profitable publicly traded company located in Central Morris County is seeking a SEC External Reporting Analyst. The successful candidate will have an accounting degree and 1-2+ years of Big 4 or larger regional public accounting experience working on publicly traded clients. Will also consider candidates out of private industry with 1+ years of demonstrated SEC reporting exposure with mid to larger size companies. Candidate will assist the Director with SEC Financial Reporting and Technical Accounting activities. This is a great opportunity for a recent public accounting candidate to transition into private industry within the SEC financial reporting space and learn the business from top professionals at this firm. The company offers a very competitive salary in the $80-95k range plus a competitive bonus, great benefits and high exposure with upside potential to grow your career</p>
We are looking for a meticulous and detail-oriented Senior Financial Analyst to join our team in New York, New York. In this role, you will focus on customs analysis and international trade compliance, ensuring accurate adherence to regulations and optimizing duty mitigation opportunities. This is a long-term contract position offering stability and an engaging environment for professionals passionate about data analysis and global trade processes.<br><br>Responsibilities:<br>• Evaluate and extract bills of materials to assess eligibility for free trade agreements.<br>• Apply specific rules to determine qualification status for free trade agreements.<br>• Ensure compliance by following established internal procedures governing trade agreement analysis.<br>• Collaborate with supply chain teams to request necessary certificates from suppliers.<br>• Review and verify certificates provided by suppliers for accuracy and compliance.<br>• Examine historical customs broker entry data to identify opportunities for post-entry claims.<br>• Assist in filing post-entry claims, including reconciliation, post-summary corrections, and duty drawback.<br>• Support additional duty mitigation programs as required to enhance cost efficiency.<br>• Prepare datasets and analyze information to ensure compliance with customs regulations.<br>• Coordinate effectively with stakeholders to streamline processes and maintain regulatory standards.
<p>A fast‑paced and expanding company in the Caldwell area is seeking a Credit Analyst to join its growing team. The Credit Analyst role offers opportunities for career advancement as well as flexibility in scheduling. The Credit Analyst will be responsible for assessing the creditworthiness of individuals and businesses through detailed reviews of financial statements, cash flow, and overall financial stability. The ideal candidate will bring strong analytical skills, solid judgment, and the ability to interpret complex financial data to support sound lending and credit decisions.</p><p><br></p><p><strong>Credit Analyst Key Responsibilities</strong></p><ul><li>Conduct in‑depth evaluations of financial statements, including balance sheets, income statements, and cash flow statements.</li><li>Analyze profitability, liquidity, leverage, and solvency using ratio analysis and multi‑period trends.</li><li>Determine repayment capacity by assessing cash flow strength and debt‑service coverage.</li><li>Review supporting documentation such as tax returns, bank statements, aging schedules, and other financial records.</li><li>Identify financial risks, irregularities, and potential red flags within financial data.</li><li>Prepare well‑structured credit memoranda outlining financial findings, risk levels, and recommendations.</li><li>Perform industry and market research to enhance credit assessments.</li><li>Monitor current credit exposures and periodically re‑evaluate borrower performance.</li><li>Work collaboratively with sales teams, underwriting, and senior leadership to support credit decisions.</li><li>Ensure ongoing compliance with internal credit policies and regulatory guidelines.</li><li>Contribute to the enhancement of credit risk models, tools, and evaluation procedures.</li></ul><p>This Credit Analyst position is paying between $85,000 and $95,000 annually depending on experience. If interested in this Credit Analyst role, apply today!</p>
<p>Our client is looking for an experienced Risk Analyst to join their team in the Bordentown, New Jersey area. In this role, you will play a critical part in identifying, assessing, and mitigating risks across various domains within the organization. You will collaborate with senior management to ensure effective governance and regulatory compliance while supporting the organization's strategic goals.</p><p><br></p><p>Salary is 120,000 - 140,000. </p><p><br></p><p>Benefits include health insurance, 401k, and PTO. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the organization's enterprise risk management initiatives, including credit, market, compliance, and operational risk programs.</p><p>• Continuously monitor and evaluate risk management activities to ensure alignment with the organization’s mission and strategic objectives.</p><p>• Enhance enterprise risk management processes and systems to improve efficiency in risk assessments.</p><p>• Lead discussions within the Enterprise Risk Management Committee and provide solutions to address risk-related challenges.</p><p>• Identify and verify risk areas within the organization, ensuring comprehensive risk assessments are conducted.</p><p>• Develop risk assessments for new products or significant modifications to existing offerings.</p><p>• Serve as a subject matter expert to guide departmental leaders in implementing effective governance and risk management strategies.</p><p>• Analyze and report on key risks and their interdependencies, helping senior management maintain a focus on robust risk management.</p><p>• Ensure compliance with regulatory requirements and industry standards related to risk management.</p>
We are looking for an experienced Billing Analyst to join our team on a contract basis in New York, New York. This position demands someone with strong attention to detail who can efficiently manage high-volume billing cycles in a fast-paced legal environment. The ideal candidate will excel in preparing and processing invoices, handling e-billing tasks, and collaborating with partners to ensure timely and accurate billing.<br><br>Responsibilities:<br>• Prepare, review, and finalize monthly invoices for assigned practice groups, ensuring accuracy and compliance with client billing guidelines.<br>• Monitor and process e-bills through platforms such as eBill Hub and other client portals.<br>• Collaborate closely with partners to obtain invoice approvals, make necessary adjustments, and refine narratives.<br>• Address and manage unbilled time entries, coordinating with internal teams to ensure timely billing.<br>• Work alongside the billing team to meet deadlines and maintain consistent workflow.<br>• Follow up on collections by identifying issues or delays and flagging them to the appropriate teams.<br>• Utilize firm-issued equipment to work remotely when required.<br>• Support the implementation and management of billing systems, ensuring efficiency and accuracy.
We are looking for a skilled Workday Systems Integration Analyst to join our team in New York, New York. This Contract to permanent position offers the opportunity to lead integration efforts for Workday Finance, ensuring seamless connectivity with other systems. The ideal candidate will bring technical expertise in Workday integrations and financial processes along with strong functional knowledge to support operational excellence.<br><br>Responsibilities:<br>• Oversee the integration of Workday Finance modules with external systems, ensuring efficient data flow and functionality.<br>• Develop and maintain technical solutions, including APIs, to support seamless system interactions.<br>• Collaborate with stakeholders to gather and analyze business requirements for integration projects.<br>• Configure and manage Workday systems to align with organizational needs and compliance standards.<br>• Provide troubleshooting and support for integration-related issues, ensuring minimal disruption to operations.<br>• Create comprehensive documentation for integration processes, configurations, and system updates.<br>• Lead efforts to optimize integration performance and scalability.<br>• Coordinate with cross-functional teams to ensure successful implementation of integration solutions.<br>• Develop client-side scripts to enhance system functionality and user experience.<br>• Stay updated on Workday capabilities and industry trends to recommend improvements.
<p>Growing, manufacturer, located outside of the Philadelphia Suburbs, seeks a FP&A Analyst with strong cost control expertise. The FP&A Analyst will develop financial models through process analysis, conduct financial data mining, identify trends & risks, forecast revenues and expenditures, and provide guidance on future budgeting. This candidate will also assist with financial adjustments, evaluate investment opportunities, analyze variances, assist with KPI tracking, create and implement financial strategic planning, and coordinate annual pricing analysis. The ideal FP&A Analyst should be able to own process integrations, assess quality and integrity of data for reporting, and work independently.</p><p><br></p><p>Major Responsibilities</p><p>· Manage the annual budget and strategic planning process</p><p>· Prepare cost projections</p><p>· Conduct thorough research of historical financial data</p><p>· Analyze profitability analysis by product and customer</p><p>· Oversee inventory transactions while monitoring COGS</p><p>· Lead efforts to business unit profitability</p><p>· Assist with financial input on financials and investments</p><p>· Develop and gain deep business understanding of financial drivers</p><p>· Monitor performance indicators for profit and loss</p>
We are looking for a highly skilled Benefits Analyst to join our team in New York, New York. This is a long-term contract opportunity within the dynamic advertising industry, offering an exciting chance to contribute to comprehensive benefits management and coordination. The ideal candidate will excel at navigating complex situations, providing exceptional support, and ensuring seamless benefits administration.<br><br>Responsibilities:<br>• Manage inquiries related to Leave of Absence policies, including associated benefits such as health, welfare, commuter plans, pay cycles, and eligibility.<br>• Receive training on medical plans and organizational terms to effectively address benefits-related questions and navigate public benefits platforms.<br>• Communicate directly with agencies to resolve issues and ensure compliance, often in high-pressure situations.<br>• Provide proactive problem-solving by identifying and addressing gaps in benefits processes.<br>• Deliver outstanding customer service by engaging with stakeholders and maintaining positive relationships.<br>• Coordinate benefits programs to ensure accuracy and adherence to company policies and regulations.<br>• Analyze benefits data to identify trends and recommend improvements.<br>• Collaborate with various departments to ensure proper implementation and communication of benefits initiatives.<br>• Maintain up-to-date knowledge of FMLA and other relevant laws to ensure compliance in all benefits activities.
<p>A well‑established organization in Westchester County is seeking a highly analytical and strategic Pricing Analyst to support the development, execution, and continuous improvement of its pricing function. This role plays a key part in shaping pricing strategies, enhancing cross‑departmental processes, and delivering insights that strengthen operational performance and profitability.</p><p><br></p><p>The ideal candidate has strong quantitative skills, enjoys solving complex business problems, and thrives in a collaborative environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Pricing Strategy & Execution</strong></p><ul><li>Develop and implement pricing strategies aligned with customer needs and company profitability goals.</li><li>Build, maintain, and refine pricing models that support decision‑making across sales, operations, and finance.</li></ul><p><strong>Data Analysis & Insights</strong></p><ul><li>Analyze customer profiles, historical sales trends, and geographic dynamics to recommend pricing actions.</li><li>Use analytical tools and platforms to uncover business challenges and provide data‑driven recommendations.</li><li>Prepare clear, concise reports and presentations for management summarizing findings and proposed solutions.</li></ul><p><strong>Cross‑Functional Collaboration</strong></p><ul><li>Partner with sales, operations, finance, and other teams to support pricing initiatives and ensure consistency across the organization.</li><li>Assist operational teams with adopting new pricing tools, dashboards, and reporting systems.</li></ul><p><strong>Process Optimization</strong></p><ul><li>Identify opportunities to improve pricing processes, tools, and workflows.</li><li>Participate in continuous improvement and Lean‑related activities to enhance efficiency and productivity.</li><li>Support the integration of new models, systems, or methodologies into existing operations.</li></ul><p><strong>Reporting & Continuous Improvement</strong></p><ul><li>Ensure the ongoing enhancement of pricing analysis tools, data models, and reporting frameworks.</li><li>Monitor and measure the success of implemented strategies and recommend iterative improvements.</li></ul><p><br></p>
<p>We are seeking a results-driven Financial Analyst/Associate (Pricing) to join our Finance & Analytics team. In this role, you will play a key part in developing and executing pricing strategies, analyzing customer profiles and market dynamics to optimize decisions that drive profitability and long-term value. You will build, maintain, and enhance pricing models to support business partners and actively identify process improvements that lead to greater operational outcomes. This position is ideal for a strategic thinker with strong analytical skills who thrives on transforming complex data into actionable business recommendations.</p>
<p>We are looking for a dedicated Financial Analyst to join our team in Upper Saddle River, New Jersey. The ideal candidate will excel in financial analysis and modeling, supporting the organization’s decision-making process with accurate insights and data-driven recommendations. This role is an excellent opportunity for someone who is detail-oriented and passionate about turning complex financial data into actionable strategies.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage daily financial operations for the speaker bureau, including budgeting, forecasting, accruals, and variance analysis</li><li>Develop and oversee Statements of Work (SOWs), ensuring required approvals</li><li>Create and manage budgets, proposals, and complex SOWs</li><li>Prepare and deliver monthly budgets, accrual reports, and financial updates</li><li>Partner with Program Directors to review monthly accruals</li><li>Ensure accurate reconciliations and client-ready financial reports</li><li>Provide invoicing details to Accounts Receivable for timely billing</li><li>Set up new projects, including job numbers and records</li><li>Ensure compliance with internal and client SOPs</li><li>Support client meetings, accrual discussions, and process improvement efforts</li></ul>
We are looking for an experienced Financial Analyst to join our team in New York, New York. This position plays a key role in managing budgets, overseeing financial reporting, and ensuring compliance with grant agreements. As part of our non-profit organization, you will collaborate closely with program and regional staff to support financial planning and analysis for global programs and initiatives.<br><br>Responsibilities:<br>• Collaborate with program and regional teams to create detailed budgets and forecasts for various programs, grants, departments, and offices worldwide.<br>• Manage financial reporting across departments, regions, and grants, ensuring adherence to specific guidelines outlined in grant agreements.<br>• Provide guidance to departments and regional staff on budgeting, allocation processes, and financial reporting requirements.<br>• Develop and maintain templates for restricted and unrestricted grant budget-to-actual reports, ensuring accurate tracking and timely updates.<br>• Monitor grant balances and prepare detailed reports on a monthly basis or as requested.<br>• Support the organization in meeting financial compliance standards for both restricted and unrestricted funding sources.<br>• Analyze financial data to identify trends and provide actionable insights for decision-making.<br>• Ensure proper allocation of resources in alignment with organizational goals and grant requirements.<br>• Assist in preparing financial models to evaluate program feasibility and sustainability.<br>• Work closely with leadership to improve financial processes and reporting mechanisms.
<p>Our client is in the process of getting registered as a broker-dealer and futures commission merchant and are looking for an experienced consultant to help establish and perform regulatory reporting duties. </p>
<p><strong>Summary</strong></p><p>The Business Intelligence Analyst (Entry Level) supports the Business Intelligence & Data team by understanding and writing data queries, building visualizations, and working with end users to obtain clear and concise report requirements. The candidate should have familiarity with data models/relationships and strong analytical skills with great attention to detail. Eagerness to learn the business is a must. </p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist in developing, maintaining, and enhancing dashboards and reports using BI tools </li><li>Extract, transform, and load (ETL) data from various sources into BI tools and databases </li><li>Perform data validation, reconciliation, and quality checks across multiple data sources</li><li>Translate business requirements into technical reporting specifications</li><li>Document data sources, transformations, metrics definitions, and report logic</li><li>Collaborate with BI & Data team and business stakeholders to produce impactful reports</li></ul><p><br></p>
<p>We are looking for a motivated and detail-oriented Financial Analyst to join our team in Jersey City, New Jersey. This position is ideal for someone eager to develop their skills in financial reporting, data analysis, and market research. As a long-term contract role, it offers the opportunity to collaborate with internal teams, contribute to critical projects, and grow professionally in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Ensure the accurate and timely maintenance of system data for reporting purposes.</p><p>• Assist with pricing updates, validate sales data, and monitor overall performance metrics.</p><p>• Coordinate with various internal teams to streamline processes and ensure operational efficiency.</p><p>• Provide administrative support and handle ad-hoc tasks as needed.</p><p>• Contribute to the development of financial models and data visualizations.</p><p>• Analyze financial trends and market data to support decision-making.</p><p>• Prepare presentations and reports to effectively communicate analytical findings.</p>
We are looking for a skilled Data Analyst with expertise in marketing analytics and reporting to join our team on a long-term contract basis. This role will focus on transforming data from various digital marketing channels into actionable insights that drive strategic decision-making. Based in Somerville, New Jersey, you will collaborate with cross-functional teams to optimize campaign performance and user experience through data-driven solutions.<br><br>Responsibilities:<br>• Design and manage dashboards and reports using tools such as Power BI, Tableau, or Looker to monitor key performance indicators across marketing initiatives.<br>• Utilize SQL and Python to extract, clean, and analyze large datasets from multiple sources, including websites and advertising platforms.<br>• Conduct audits of website and organic search health using tools like Screaming Frog, identifying opportunities to enhance visibility and traffic.<br>• Analyze user behavior through platforms like HotJar to uncover UX insights and recommend actionable improvements.<br>• Collaborate with teams to define measurement requirements and implement effective tracking solutions.<br>• Develop and maintain scalable LookML models and explore layers in Looker to support self-service reporting.<br>• Provide regular summaries of campaign performance, including forecasting models and data analyses, to stakeholders.<br>• Automate routine reporting processes to ensure efficient and consistent data delivery.<br>• Present complex data findings in visually compelling formats, translating them into practical recommendations for marketing strategies.
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, ensuring timely resolution of technical issues.<br>• Provide support for Windows systems, including installation, updates, and troubleshooting.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Diagnose and resolve basic technical problems related to hardware, software, and network connectivity.<br>• Assist end-users with Windows 10 issues, ensuring efficient and effective solutions.<br>• Document and track support requests to maintain accurate records and improve service delivery.<br>• Collaborate with team members to identify and implement improvements in support processes.<br>• Offer guidance and training to users on system functionalities and best practices.<br>• Escalate complex issues to higher-level support teams when necessary.<br>• Monitor system performance and proactively address potential problems.
<p>We are looking for an experienced Help Desk Analyst to join our team in New York, New York. This is a Contract to permanent position where you will play a key role in managing and supporting IT systems, ensuring seamless functionality across platforms. The ideal candidate will have strong technical expertise and a proactive approach to resolving system and user challenges.</p><p><br></p><p>Responsibilities:</p><p>• Perform daily systems administration tasks, including maintenance, backups, performance monitoring, and security checks for Windows-based platforms.</p><p>• Manage user accounts, permissions, and access rights while assisting IT staff with routine tasks.</p><p>• Develop detailed documentation for system upgrades, installations, repairs, and user training.</p><p>• Provide advanced troubleshooting support and backup services for Help Desk technicians.</p><p>• Collaborate with IT teams to address broader system issues and implement solutions.</p><p>• Monitor and maintain server environments, ensuring optimal performance and uptime.</p><p>• Utilize tools such as PowerShell to manage Microsoft systems, including Azure.</p><p>• Implement and oversee firewall technologies, hybrid cloud solutions, and VoIP systems.</p><p>• Support the configuration and management of HP servers and Hyper-V environments.</p><p>• Ensure compliance with organizational IT policies and security protocols.</p>
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.