We are looking for a ServiceNow Administrator to support and optimize the organization's ServiceNow environment in Bensalem, Pennsylvania. This position plays a central role in maintaining platform stability, improving service management capabilities, and partnering with internal teams to align system functionality with business needs. The ideal candidate brings hands-on platform administration experience, strong troubleshooting ability, and a practical understanding of IT service management processes within a financial services setting.<br><br>Responsibilities:<br>• Oversee daily administration of the ServiceNow platform across development, test, and production environments, including coordination of version upgrades and patch activities.<br>• Configure and refine key service management capabilities such as incident, change, problem, and service catalog functions to support operational needs.<br>• Administer user access by maintaining roles, groups, and permissions while ensuring appropriate security and governance controls are followed.<br>• Build and maintain platform components including automated flows, workflows, forms, fields, UI policies, business rules, and client-side scripts.<br>• Track platform health, investigate system issues, and resolve performance concerns to keep the environment reliable and efficient.<br>• Manage update sets and instance-to-instance deployments while supporting controlled migration of changes across environments.<br>• Maintain data quality through imports, exports, cleanup efforts, and ongoing oversight of platform records and structure.<br>• Develop notifications, reports, and dashboards, and assist with integrations connecting ServiceNow to other enterprise applications and monitoring tools.<br>• Produce clear technical documentation, support audit and compliance activities, and uphold platform standards and administrative best practices.
<p>We are looking for an experienced ServiceNow Architect/Engineer. In this role, you will lead the implementation and optimization of ServiceNow modules, with a focus on Enterprise Architecture capabilities. This is a long-term contract position offering opportunities to work with cutting-edge technologies and drive impactful solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation of ServiceNow Enterprise Architecture products, including application, technology, and information portfolio management.</p><p>• Align resources with organizational goals and streamline processes using ServiceNow modules.</p><p>• Optimize Service Portfolio Management, including business services, technology services, and service offerings.</p><p>• Oversee the implementation and enhancement of Digital Portfolio Management within ServiceNow.</p><p>• Integrate Service Mapping concepts, including tag-based mapping, into operational workflows.</p><p>• Manage and utilize foundational data within the ServiceNow platform, such as users, groups, and reference data.</p><p>• Develop and enhance integrations between ServiceNow and external systems using APIs and robust transformation techniques.</p><p>• Create workflows, scripted APIs, and perform development activities to customize ServiceNow solutions.</p><p>• Collaborate with cross-functional teams to ensure alignment with enterprise architecture objectives.</p><p>• Provide technical expertise to support the operationalization of Enterprise Architecture capabilities.</p>
<p>We are looking for a skilled Leave Administrator to oversee and manage statutory and company leave programs in a multi-state environment. This Contract to permanent position requires expertise in navigating federal, state, and local leave laws while ensuring compliance and consistency across union and non-union employee groups. you will play a critical role in advising on leave policies, resolving complex cases, and collaborating with key stakeholders to maintain compliance and mitigate risks.</p><p><br></p><p>Responsibilities:</p><p>• Interpret and apply federal, state, and local leave laws, ensuring compliance across all employee groups.</p><p>• Serve as a trusted advisor to HR, Payroll, Labor Relations, and management on leave-related policies and compliance matters.</p><p>• Manage and resolve escalated leave cases, providing advanced analysis and judgment in complex scenarios.</p><p>• Assess risks related to leave policies and recommend improvements to processes or procedures.</p><p>• Support audits and represent the organization during regulatory inquiries and compliance reviews.</p><p>• Oversee the configuration and functionality of leave administration systems, such as AbsenceSoft, Dayforce, and PeopleSoft.</p><p>• Collaborate with Payroll and other departments to address complex pay and entitlement issues related to leave.</p><p>• Provide guidance and training to HR Business Partners and management on leave administration standards.</p><p>• Participate in refining and updating leave administration policies to align with legal and organizational changes.</p><p>• Act as the primary escalation point for challenging leave matters requiring advanced problem-solving skills.</p>