We are looking for a creative and detail-oriented Social Media Specialist to join our team in Minneapolis, Minnesota. In this role, you will oversee the development and implementation of social media strategies while ensuring brand consistency across all platforms. Your expertise will be instrumental in crafting engaging content that resonates with our audience and supports marketing initiatives.<br><br>Responsibilities:<br>• Develop and execute social media strategies to enhance brand visibility and engagement.<br>• Create, edit, and schedule compelling content for various social media platforms.<br>• Manage and maintain social media calendars to ensure timely and consistent posting.<br>• Update and monitor website content to align with brand and marketing goals.<br>• Coordinate internal and external communications to ensure brand messaging is cohesive.<br>• Collaborate with marketing partners to support joint campaigns and initiatives.<br>• Adhere to established brand guidelines in all content creation and communication efforts.<br>• Analyze social media performance metrics and provide actionable insights to optimize campaigns.<br>• Stay informed on industry trends and emerging platforms to keep strategies innovative.
<p>We are looking for a dynamic Talent Marketing Specialist to join our team in Arden Hills, Minnesota. This role is a fantastic opportunity for a creative, detail-oriented individual to lead impactful marketing initiatives across the full talent lifecycle, from candidate attraction to employee engagement. This is a long-term contract position, offering the chance to collaborate with cross-functional teams and influence key moments throughout the employee journey.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage the company's career site to ensure an engaging and seamless candidate experience.</p><p>• Design and implement data-driven marketing campaigns, including written, visual, and video content, to attract and convert candidates.</p><p>• Coordinate the creation and delivery of digital assets for talent marketing across multiple channels, ensuring adherence to brand standards.</p><p>• Lead targeted campaigns on social media and other platforms to attract high-priority candidate groups.</p><p>• Craft strategic communication materials to enhance employee experiences during key milestones, such as onboarding and career development.</p><p>• Partner with internal teams and external vendors to ensure smooth execution of marketing initiatives.</p><p>• Provide copywriting and editorial support for various HR-related communications, including announcements and newsletters.</p><p>• Elevate internal HR communications by promoting engagement and alignment through consistent messaging.</p><p>• Collaborate with the Talent Marketing Manager to support broader talent marketing strategies and initiatives.</p><p>• Identify opportunities for process improvements to enhance marketing efficiency and effectiveness.</p>
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team. In this long-term contract position, you will play a key role in managing invoice processing, supporting monthly reporting, and assisting with journal entries. This role is ideal for professionals who thrive in a fast-paced environment and excel in clerical accounting tasks.</p><p><br></p><p>Responsibilities:</p><p>• Process invoices accurately and efficiently using the accounts payable system.</p><p>• Prepare and submit monthly operating statistics reports.</p><p>• Record manual journal entries to support month-end closing activities.</p><p>• Perform data entry tasks to ensure accurate financial records.</p><p>• Reconcile accounts and investigate discrepancies as needed.</p><p>• Verify and code invoices in accordance with internal procedures.</p><p>• Handle check processing and ensure timely payments to vendors.</p><p>• Collaborate with team members to manage approved invoices and accruals.</p><p>• Maintain organized and up-to-date records of all accounts payable transactions.</p><p>• Assist in resolving invoice-related issues and inquiries promptly.</p>
<p>Are you seeking an opportunity to contribute your organizational and analytical skills to the world of intellectual property? An exciting opportunity is available for a detail-oriented <strong>Patent Docketing Specialist</strong> to join a dynamic team within the legal field. This role offers the chance to support critical patent filing, prosecution, and maintenance processes while working alongside talented professionals at the forefront of innovation. <strong>Though this position is remote, at this time candidates need to be local to the Minneapolis, MN or Denver, CO areas.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately analyze and docket new patent application filings, office actions, formalities, and other correspondence related to patent matters.</li><li>Review documents from the USPTO, international patent offices, and foreign agents to ensure deadlines are identified and docketed following established procedures.</li><li>Maintain accurate records in the IP docket database and conduct periodic system audits as needed.</li><li>Monitor open due dates and proactively follow up with attorneys or internal client teams, advancing deadlines per country-specific laws and procedural guidelines.</li><li>Generate and distribute relevant docket reports to attorneys and internal teams based on established practices.</li><li>Create new docket records within the IP database system and assist with patent file intake, transfer-outs, and corresponding audits.</li><li>Collaborate with attorneys, support staff, and other docketing professionals to handle overflow or provide administrative assistance as required.</li></ul>
<ul><li>Manage all administrative aspects of recruiting activities for Brand Activators and the Pet Demo Team, including verbal and written candidate communication, interview coordination, and pre-employment contingency processes</li><li>Review resumes daily and disposition applicants within 48 business hours of receipt</li><li>Conduct pre-screen phone interviews or recorded video interviews</li><li>Coordinate candidates and interview scheduling with Brand Education Leads</li><li>Manage candidate flow during interview days</li><li>Track and report candidate pipeline data using a web-based applicant tracking system and other company-supported tools</li><li>Assist with new hire paperwork</li><li>Build strong candidate and client relationships, fostering partnerships across the Brand Education Department</li></ul><p><br></p>
<p><strong>Position Summary</strong></p><p>The Collections/Cash Applications Administrator is responsible for managing the accurate and timely application of payments, resolving payment discrepancies, and overseeing collection activities to ensure optimal cash flow. This role plays a critical part in maintaining the financial health of the organization by ensuring patient accounts and insurance payments are processed efficiently and in compliance with healthcare regulations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Cash Applications:</strong></li><li>Accurately post patient and insurance payments to the appropriate accounts in the billing system.</li><li>Reconcile daily deposits and electronic remittance advice (ERA) with bank statements.</li><li>Research and resolve unapplied or misapplied payments promptly.</li><li><strong>Collections:</strong></li><li>Monitor aging reports and follow up on outstanding balances with patients and insurance carriers.</li><li>Initiate collection calls, send statements, and manage payment plans in accordance with company policies.</li><li>Escalate delinquent accounts for further action or third-party collections when necessary.</li><li><strong>Dispute Resolution:</strong></li><li>Investigate and resolve payment discrepancies, denials, and underpayments.</li><li>Collaborate with billing and coding teams to correct claim errors and resubmit as needed.</li><li><strong>Compliance & Reporting:</strong></li><li>Ensure adherence to HIPAA and healthcare compliance standards.</li><li>Prepare and maintain accurate reports on cash posting, collections activity, and account status for management review.</li><li><strong>Customer Service:</strong></li><li>Provide professional and empathetic communication with patients regarding account balances and payment options.</li><li>Respond to inquiries from insurance companies and internal departments promptly.</li></ul><p><br></p>
We are looking for a highly motivated and independent Customer Support Specialist to join our team in Blaine, Minnesota. This long-term contract position requires a proactive and detail-oriented individual capable of managing high volumes of customer inquiries, scheduling installations efficiently, and maintaining organized workflows. The ideal candidate will possess strong administrative skills and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Schedule installation appointments to ensure timely and efficient project completion.<br>• Monitor and manage pending installations, verifying product delivery and labor readiness.<br>• Oversee the installation pipeline, updating and closing jobs daily to maintain accuracy.<br>• Prepare installation crews by organizing all necessary paperwork and ensuring readiness for scheduled tasks.<br>• Assign installation crews to projects based on their relevant experience and expertise.<br>• Maintain inventory records and provide timely updates on product arrivals to stakeholders.<br>• Address and resolve customer concerns to uphold high satisfaction levels.<br>• Process payments and manage funding for completed jobs in compliance with company standards.<br>• Utilize industry-specific software, including Microsoft Dynamics CRM, to manage operations and data effectively.<br>• Perform additional administrative duties as required to support team goals.
<p>We are looking for a Medical Accounts Receivable Specialist to join our team in Bloomington, MN. In this Contract to permanent position, you will play a key role in managing billing and payment processes, ensuring accuracy and efficiency in cash applications and collections. This role requires strong analytical skills and a commitment to delivering exceptional service to support financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts receivable transactions with precision and efficiency.</p><p>• Handle cash applications to ensure accurate recording of payments and timely updates.</p><p>• Conduct commercial collections activities, maintaining a meticulous and customer-focused approach.</p><p>• Review and resolve discrepancies in billing and payment records to support accurate financial reporting.</p><p>• Collaborate with internal teams to streamline billing functions and improve workflow.</p><p>• Monitor cash activity and reconcile accounts to maintain financial accuracy.</p><p>• Prepare regular reports on accounts receivable status and collection efforts.</p><p>• Communicate with clients and stakeholders to address billing inquiries and resolve issues.</p><p>• Ensure compliance with company policies and industry regulations in all financial operations.</p>
We are looking for a detail-oriented Accounting Specialist to join our team in Inver Grove Heights, Minnesota. This is a long-term contract position where you will play a key role in managing financial processes and ensuring accuracy in accounting operations. If you have a strong background in accounts payable, accounts receivable, and reconciliation, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage accounts payable transactions, ensuring timely and accurate payments.<br>• Oversee accounts receivable activities, including invoicing and payment collection.<br>• Perform account reconciliations to maintain accurate financial records.<br>• Handle billing functions and ensure invoices are prepared and delivered correctly.<br>• Maintain and update accounting systems to ensure compliance with company procedures.<br>• Assist in preparing financial reports and supporting documentation.<br>• Collaborate with team members to resolve discrepancies in financial data.<br>• Ensure all accounting functions align with regulatory and organizational standards.<br>• Provide support during audits by organizing and reviewing necessary financial documentation.
We are looking for an experienced Procurement Specialist to join our team on a contract basis in Bloomington, Minnesota. In this role, you will play a critical part in managing procurement operations, ensuring accuracy in purchasing processes, and maintaining strong supplier relationships. This is an excellent opportunity to contribute to a fast-paced environment within a dynamic industry.<br><br>Responsibilities:<br>• Upload legacy contracts into the Coupa repository to ensure proper documentation.<br>• Confirm purchase orders and monitor their progress to guarantee timely delivery.<br>• Investigate and resolve invoice discrepancies related to procurement activities.<br>• Extract e-quotes from company systems and integrate them into procurement workflows.<br>• Review and assist with requisitions requiring supplier information in Coupa.<br>• Facilitate smooth communication with suppliers to address order-related concerns.<br>• Maintain accurate records of procurement activities for compliance and tracking purposes.<br>• Support high-volume data entry tasks to ensure procurement systems are up-to-date.<br>• Collaborate with internal teams to streamline procurement processes and improve efficiency.
<p>We are looking for an experienced Accounts Payable Specialist to join a team on a contract basis in Saint Paul, Minnesota. This role involves managing financial tasks across several areas, including accounts payable, accounts receivable, payroll, purchasing, and financial reporting. The ideal candidate should possess a strong attention to detail, adaptability, and the ability to navigate complex funding regulations and grant requirements.</p><p><br></p><p>Responsibilities:</p><p>• Process and oversee accounts payable and accounts receivable transactions with accuracy and timeliness.</p><p>• Assist in preparing financial reports while ensuring adherence to organizational policies and funding regulations.</p><p>• Support payroll operations for a workforce of over 300 employees, including data entry and reconciliation.</p><p>• Interpret and apply regulations related to funding sources and grant applications.</p><p>• Organize and maintain financial records to ensure compliance during audits.</p><p>• Collaborate with internal departments to streamline purchasing and other financial operations.</p><p>• Handle financial tasks related to lending and other finance-related activities as required.</p><p>• Participate in cross-training initiatives to provide support across various accounting functions within the organization.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
<p>Robert Half Contract Finance & Accounting team is seeking an Accounts Receivable Specialist. As an Accounts Receivable Specialist you will support this company to drive key revenue generating activities such as timely, accurate billing & invoicing and new process implementation.</p>
<p>We are looking for a skilled Planning Specialist to manage distribution and fulfillment processes for Animal Nutrition products. In this role, you will ensure that finished goods are delivered to the correct locations efficiently, utilizing forecasts and collaborating with cross-functional teams. This is a long-term contract position based in Shoreview, Minnesota, offering the opportunity to work in a dynamic environment and contribute to supply chain optimization.</p><p><br></p><p>Responsibilities:</p><p>• Oversee distribution and shipping processes for finished goods within the Animal Nutrition feed network.</p><p>• Develop and implement inventory strategies to ensure proper deployment and fulfillment of customer demand.</p><p>• Collaborate with supply chain partners to address inventory discrepancies, such as gaps or overages.</p><p>• Analyze data trends to optimize inventory management and reduce aging stock or shortages.</p><p>• Continuously improve deployment processes to enhance customer satisfaction and fulfillment metrics.</p><p>• Coordinate shipments with transportation teams and vendor partners, managing dry van and rail logistics.</p><p>• Adjust safety stock levels based on business requirements and forecasted demand.</p><p>• Communicate effectively with customer service, warehousing, manufacturing, and planning teams to align supply chain operations.</p><p>• Conduct problem-solving activities to resolve issues in inventory and supply chain coordination.</p><p>• Track and monitor shipments to ensure timely delivery and address potential delays proactively.</p>
<p>Robert Half in Minneapolis is seeking an Accounts Payable Specialist! The Accounts Payable Specialist will be expected to handle high volume matching, batching and coding invoices. Other responsibilities include processing expense reports, updating and reconciling sub-ledger to the general ledger and processing checks. </p>
We are working with a client who is looking for a Payroll Specialist to join our team on a contract to permanent basis in Howard Lake, Minnesota. In this role, you will be responsible for processing payroll operations for a large employee base while ensuring compliance with all applicable regulations. This position offers an opportunity to utilize your expertise in payroll systems and employee benefits administration. <br> Responsibilities: • Process bi-weekly payroll for approximately 600 employees with precision and timeliness. • Maintain payroll data in Paylocity, ensuring compliance with organizational policies and regulatory standards. • Collaborate with HR teams to support ongoing initiatives and projects. • Administer employee benefits, including updates and tracking for accuracy. • Ensure adherence to federal, state, and local payroll regulations. • Investigate and resolve payroll discrepancies efficiently to maintain employee satisfaction. • Prepare and analyze payroll reports for internal and external stakeholders. • Provide guidance to employees regarding payroll and benefits inquiries. • Stay informed about industry trends to enhance payroll practices and procedures.
<p>We are looking for a highly motivated Finance Operations Specialist to join a team in Saint Paul, Minnesota. In this long-term contract role, you will be responsible for ensuring smooth cash management operations and supporting treasury functions. The ideal candidate will bring expertise in financial reconciliation and cash transactions, coupled with a strong commitment to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily cash transactions, including wire transfers and Automated Clearing House (ACH) payments.</p><p>• Analyze the organization's daily cash position to ensure accuracy and efficient operations.</p><p>• Process and record entries related to cash activities, such as deposits, movements, and clearings.</p><p>• Conduct account and bank reconciliations to maintain financial integrity.</p><p>• Collaborate with internal and external stakeholders to provide outstanding client service and resolve cash-related inquiries.</p><p>• Monitor cash balances and ensure compliance with organizational policies.</p><p>• Utilize treasury tools to optimize cash management processes and identify opportunities for improvement.</p><p>• Prepare detailed financial reports to support decision-making and operational planning.</p><p>• Ensure adherence to regulatory requirements and industry best practices in all cash management activities.</p>
<p>We are seeking an Accounts Payable Specialist for a company in Shoreview. This is a hands-on position covering all areas of Accounts Payable. The A/P department is responsible timely and accurate processing of vendor invoices and payments and will own all aspects of AP including statement reconciliations, check runs, 3-way matching, etc.</p><p> </p><p>Responsibilities</p><p>- Receive invoices daily and enter into accounting system</p><p>- Process check runs and invoices</p><p>- Assist with various projects when needed which may include data entry, journal entries, filing, etc.</p><p>- Handle branch or vendor inquiries regarding invoice payments, late payments, outstanding checks, etc.</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>We are looking for an experienced Accounts Payable Specialist to join a team in New Richmond, Wisconsin. This is a long-term contract position offering an excellent opportunity to contribute to the financial operations of a dynamic organization. The ideal candidate will have a strong background in accounts payable processes and general accounting, ensuring accuracy and efficiency in all tasks.</p><p><br></p><p>Responsibilities:</p><p>• Process and verify accounts payable invoices and credit memos, ensuring proper approvals and timely posting.</p><p>• Apply sales and use tax accurately on vendor invoices and manage tax-related documents, including W-9s and 1099s.</p><p>• Investigate and resolve discrepancies in invoices and payments, working collaboratively with vendors and internal teams.</p><p>• Handle inquiries from vendors and internal departments professionally and promptly.</p><p>• Review vendor statements to identify and resolve outstanding issues, including recovering refunds where applicable.</p><p>• Reconcile accounts payable general ledger accounts and analyze sub-ledger data to address aging items.</p><p>• Coordinate with affiliate companies to reconcile balances and support intercompany settlements.</p><p>• Provide guidance to third-party AP clerks, ensuring smooth operations and adherence to processes.</p><p>• Prepare audit and tax support schedules and assist with documentation during audits.</p><p>• Maintain vendor master data in compliance with company standards and identify opportunities for process improvement.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
We are looking for a skilled Revenue Cycle Management Specialist to oversee and enhance revenue operations within a healthcare setting in Minneapolis, Minnesota. This Contract to permanent position requires a proactive leader who can ensure smooth billing, coding, collections, and patient financial services while maintaining compliance with regulatory standards. The ideal candidate will have a strong background in revenue cycle processes and a commitment to driving efficiency and accuracy in all aspects of financial management.<br><br>Responsibilities:<br>• Lead and manage the revenue cycle team, including billing, coding, collections, and patient financial services.<br>• Develop and implement policies and procedures to ensure compliance with healthcare regulations and payer requirements.<br>• Analyze and monitor key performance indicators (KPIs) such as denial rates, cash collections, and accounts receivable days.<br>• Investigate and resolve issues impacting revenue cycle performance, including claim denials and underpayments.<br>• Ensure accurate charge capture, coding, and timely submission of medical claims.<br>• Collaborate with finance and operations teams to forecast revenue and manage cash flow effectively.<br>• Prepare and present detailed reports on revenue cycle performance to leadership teams.<br>• Conduct audits and quality assurance checks to ensure compliance with federal, state, and payer regulations.<br>• Implement strategies to minimize errors and mitigate financial risks.<br>• Stay updated on industry standards and adapt processes to align with evolving regulations.
We are looking for a detail-oriented and proactive Project Manager to support strategic initiatives within our organization. This long-term contract position will involve coordinating multiple workstreams, ensuring that projects are executed efficiently, and maintaining clear communication across teams. The ideal candidate will possess strong organizational skills and the ability to transform complex ideas into actionable plans.<br><br>Responsibilities:<br>• Manage and oversee multiple project workstreams, ensuring timelines, deliverables, and milestones are consistently met.<br>• Develop and maintain dashboards and SharePoint lists to track progress and provide transparent updates.<br>• Organize and structure complex information into actionable themes, initiatives, and strategies.<br>• Facilitate communication and collaboration across teams, ensuring alignment with program goals.<br>• Prepare and deliver high-quality PowerPoint presentations and leadership meeting materials.<br>• Coordinate and schedule meetings, ensuring logistical efficiency and documentation of outcomes.<br>• Track project updates and gather key information from managers to support reporting and accountability.<br>• Support general administrative duties, including expense handling and reconciliations.<br>• Assist with stakeholder engagement and ensure effective methods of content delivery.<br>• Drive operational efficiency by maintaining detailed records and supporting team communications.
<p>We are looking for an experienced Billing Representative to join a remote team. In this role, you will play a vital part in ensuring accurate and timely billing processes, contributing to the financial stability of the organization. This is a short-term contract position offering the opportunity to collaborate with a diverse team while advancing your career in the healthcare industry.</p><p><br></p><p>Responsibilities:</p><ul><li>Prepare, review, submit, and resubmit professional and facility claims to Medicare, Medicare Advantage (Managed Care), Medicaid, Medicaid Managed Care, and other commercial and third-party payers in accordance with payer-specific billing guidelines.</li><li>Analyze claim denials, rejections, and underpayments; identify errors; implement corrective actions; and route issues to appropriate internal departments to ensure timely and accurate resolution.</li><li>Perform root cause analysis of claim rejections and denials, track trends by payer, service line, and billed services, and provide feedback to support process improvement.</li><li>Collaborate with clinical, coding, registration, and other internal and external departments to validate demographic, insurance, authorization, and coding accuracy, including updates related to CPT, HCPCS, and ICD-10 changes.</li><li>Accurately document claim research, resolution actions, and follow-up steps within billing and account management systems.</li><li>Maintain strict compliance with hospital policies, federal and state regulations, payer requirements, and HIPAA privacy standards at all times.</li><li>Meet or exceed established productivity and performance metrics by effectively managing assigned work queues and daily workloads.</li><li>Meet or exceed quality standards by ensuring claims are submitted clean, accurate, and complete.</li><li>Respond promptly and professionally to billing-related inquiries and email requests to support timely account resolution.</li><li>Perform additional revenue cycle and billing-related duties as assigned.</li></ul>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
<p>We are looking for an Operations Administrator to join a team in Plymouth. This long-term contract role is designed to support a growing field team by managing service orders and overseeing shipping coordination. The position is ideal for individuals who thrive in fast-paced environments and enjoy working on both day-to-day operations and project-based initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Open, track, and close service orders efficiently to support field team operations.</p><p>• Coordinate the shipment of service parts, including management of trunk stock for field engineers.</p><p>• Document and map workflows for service order processes to ensure streamlined operations.</p><p>• Assist in developing training materials for field service engineers and external distributors.</p><p>• Provide operational support for process improvement projects as needed.</p><p>• Train on company systems and execute end-to-end service order workflows.</p><p>• Partner with internal teams to improve service order lifecycle management.</p><p>• Monitor and respond to high volumes of field requests while maintaining accuracy and attention to detail.</p><p>• Prepare materials for shipment and ensure timely delivery to customers and field teams.</p><p>• Collaborate with team members to ensure alignment on operational priorities and goals.</p>
<p>Digital Experience Specialist</p><p>6 month contract to hire position</p><p>Hybrid role with 3 days onsite, two days remote</p><p>Mid-level position with opportunity to convert to full time employment and professional growth</p><p><br></p><p>We are seeking a Digital Experience Specialist to optimize the user experience of member and employer digital portals through data-driven content strategy, UX best practices, and strong technical execution. This role blends UX writing, content design, and user research to transform complex information into intuitive, accessible digital experiences that measurably improve engagement, task completion, and satisfaction. This position partners closely with product, brand, analytics, compliance, and technology teams to ensure content is accurate, compliant, and user-first.</p><p><br></p><p>Key Responsibilities</p><p>Content Strategy & User-Centered Design</p><ul><li>Conduct content audits and user journey mapping to identify gaps, redundancies, and optimization opportunities</li><li>Analyze user behavior data (heatmaps, click paths, session recordings) to inform content structure, placement, and format</li><li>Apply information architecture principles to improve findability and align content to user mental models</li><li>Design clear content hierarchies that prioritize user tasks and reduce cognitive load</li><li>Help define when content should live within internal portals versus external or vendor sites</li></ul><p>Technical Content Optimization</p><ul><li>Apply UX writing best practices including progressive disclosure, microcopy, contextual help, and clear calls to action</li><li>Ensure content is mobile-responsive, performant, and compliant with WCAG 2.1 AA accessibility standards</li><li>Apply SEO fundamentals to improve discoverability within portal environments</li></ul><p>User Research & Testing</p><ul><li>Independently configure and run usability testing (e.g., UserTesting), analyze results, and present insights to stakeholders</li><li>Translate qualitative and quantitative research into actionable content improvements</li><li>Run A/B tests on content variations such as headlines, CTAs, and layouts</li><li>Monitor analytics dashboards (Google Analytics, Hotjar, etc.) and make data-backed optimization recommendations</li></ul><p>Content Development & Governance</p><ul><li>Review, edit, and maintain digital content that balances compliance requirements with user needs</li><li>Translate complex information into plain language, scannable layouts, and visual hierarchies</li><li>Create low-fidelity content prototypes prior to copy development</li><li>Build scalable content templates and contribute to content design systems</li><li>Perform content QA in development environments, including validation of dynamic and audience-specific content</li><li>Manage annual content reviews, inventories, style guides, and version control</li></ul><p>Cross-Functional Collaboration</p><ul><li>Partner with developers to ensure content and design work together seamlessly</li><li>Collaborate with product managers and subject matter experts to align content with user needs and business goals</li><li>Work with compliance and legal partners while advocating for user-first language</li><li>Support marketing and analytics teams with content that drives engagement and measurable outcomes</li></ul>
We are looking for a skilled Collections Specialist to join our team in Rosemount, Minnesota. In this long-term contract position, you will manage collection processes and ensure timely payments while maintaining strong relationships with clients. This role is crucial in optimizing financial operations and minimizing outstanding accounts.<br><br>Responsibilities:<br>• Manage commercial and consumer collections, ensuring payments are received within designated timelines.<br>• Monitor overdue accounts and follow up with clients via phone, email, or written communication.<br>• Collaborate with internal teams to resolve billing discrepancies and disputes.<br>• Maintain accurate records of collection activities and payment arrangements.<br>• Evaluate credit risks and recommend appropriate collection strategies.<br>• Develop and implement efficient collection processes to improve cash flow.<br>• Ensure compliance with company policies and regulatory requirements during all collection activities.<br>• Provide regular reports on collection performance and outstanding accounts.<br>• Build and maintain strong, detail-focused relationships with customers to facilitate effective collections.<br>• Identify opportunities for process improvements and contribute to the overall efficiency of the collections department.
