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1 result for Demand Generation Manager in Durham, NC
- Raleigh, NC
- onsite
- Permanent
- 90000 - 100000 USD / Yearly
- We are looking for a dedicated Tech Support Manager to oversee IT Service Desk operations in our communications-focused organization based in Raleigh, North Carolina. In this role, you will lead a team of technicians, ensuring excellent customer service, efficient ticket management, and effective knowledge-sharing practices. The ideal candidate will have a hands-on approach, strong technical expertise, and proven leadership skills to mentor staff and enhance overall service delivery.<br><br>Responsibilities:<br>• Lead and manage the IT Service Desk team, ensuring efficient handling of support requests and maintaining high service quality.<br>• Develop and implement strategies to keep user PCs secure, updated, and performing optimally.<br>• Mentor and train team members to enhance their technical skills and attention to detail.<br>• Conduct regular team meetings, performance reviews, and escalate incidents when necessary.<br>• Build strong relationships with stakeholders and align IT service delivery to meet business needs.<br>• Oversee PC inventory, including asset management, lifecycle planning, and procurement processes.<br>• Ensure timely resolution of hardware and software issues, including patch management.<br>• Monitor and improve team metrics, KPIs, and customer satisfaction surveys to drive service excellence.<br>• Collaborate with other departments, including cybersecurity and IT leadership, to optimize operations.<br>• Stay updated on industry trends and recommend improvements to tools, processes, and service strategies.
- 2026-03-04T00:00:00Z