<p>We are looking for an experienced Senior Customer Service Representative to join our team in Columbus, Ohio. In this long-term contract role, you will play a vital part in ensuring exceptional customer support and maintaining smooth administrative operations. This position is ideal for someone who excels in communication, organization, and problem-solving in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Enter and update data accurately to ensure records are current and reliable.</p><p>• Coordinate schedules and appointments to optimize daily workflows.</p><p>• Generate and distribute reports to senior leadership, providing insights and updates.</p><p>• Assist customers and clients with inquiries, quote information, and delivering outstanding service while resolving issues.</p><p>• Prepare and manage administrative tasks to support daily operations.</p><p>• Maintain consistent communication with internal teams and external clients.</p><p>• Monitor and address customer service metrics to improve satisfaction levels.</p><p>• Utilize Windows PC systems efficiently to complete tasks and manage information.</p><p>• Collaborate with colleagues to streamline processes and enhance service delivery.</p><p>• Demonstrate attention to detail while addressing customer needs and concerns.</p>