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3 results for Help Deskdesktop Support Analyst in Draper, UT
- Salt Lake City, UT
- onsite
- Temporary / Contract
- 23 - 28 USD / Hourly
- <p>Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.</p><p>• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.</p><p>• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.</p><p>• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.</p><p>• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.</p><p>• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.</p><p>• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.</p><p>• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.</p>
- 2026-10-16T00:00:00Z
- American Fork, UT
- onsite
- Temporary to Hire
- 20 - 24 USD / Hourly
- We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks.<br><br>Responsibilities:<br>• Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations.<br>• Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations.<br>• Set up, maintain, and refine user workflows within the company’s application environment, including platform-based support activities.<br>• Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency.<br>• Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process.<br>• Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions.<br>• Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects.<br>• Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.
- 2026-10-16T00:00:00Z
- Murray, UT
- remote
- Temporary / Contract
- 39 - 50 USD / Hourly
- We are looking for a Cybersecurity Analyst to support a focused application security effort centered on identifying, validating, and resolving exposed secrets and credentials within source code repositories. This role is based in Murray, Utah, and is offered as a Long-term Contract position. The person in this role will work closely with engineering and security partners to move findings from investigation through remediation and documented closure in a fast-paced, project-driven environment.<br><br>Responsibilities:<br>• Investigate security alerts related to exposed credentials and embedded secrets found in source code repositories, confirming validity and potential risk.<br>• Partner with software engineers, application owners, and security teams to assign ownership, define remediation steps, and drive issues through resolution.<br>• Use scripting and automation tools such as PowerShell, Bash, or Python to streamline analysis, tracking, and follow-up activities.<br>• Review repository history and code context in Git and GitHub to support remediation planning and verify corrective actions.<br>• Document findings, decisions, remediation progress, and final disposition in a clear and audit-ready manner.<br>• Coordinate with cross-functional stakeholders across a large engineering organization to maintain momentum on a backlog of security findings.<br>• Evaluate factors such as credential type, privilege level, environment, and exposure scope to help prioritize response actions.<br>• Validate that completed fixes fully address the identified issue and close findings with accurate reporting and supporting evidence.
- 2026-10-09T00:00:00Z