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3 results for Senior Help Deskdesktop Support Analyst in Draper, UT

Desktop Support Specialist

American Fork, Utah
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Desktop Support Specialist to support a short-term, 1-week Contract assignment in American Fork, Utah. This role will focus on evaluating workstation readiness, standardizing device setups, and improving endpoint compliance across the environment. The position is ideal for a hands-on technician who can work efficiently with Windows systems, domain connectivity, and device management tools while producing clear documentation throughout the engagement. Responsibilities:• Review more than 100 desktop and laptop systems to capture device specifications, operating system details, configuration health, domain connection status, and management enrollment.• Establish and apply a consistent workstation standard to align devices with the approved baseline configuration.• Perform Windows 10 to Windows 11 upgrades on compatible hardware and identify systems that do not satisfy upgrade requirements.• Connect applicable machines to the corporate domain and verify successful access and policy application.• Configure each workstation with the appropriate user or device settings based on the defined standard.• Enroll endpoints into Microsoft Intune and confirm devices are properly registered for management.• Resolve setup issues and lingering configuration problems identified during earlier support efforts.• Maintain accurate records showing each device condition before work begins, after updates are completed, and any exceptions or replacement needs discovered during the project.
2026-09-26T00:00:00Z

Tier 2 Onsite Technical Support Analyst

Sandy, Utah
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Tier 2 Onsite Technical Support Analyst to deliver responsive, high-quality technical support for users in Utah. This role focuses on resolving escalated desktop, network, server, and endpoint issues while providing onsite assistance and maintaining a strong customer service experience. The ideal candidate brings solid troubleshooting skills, works well independently, and partners effectively with service desk teams and client IT contacts to keep systems secure, stable, and efficient. Responsibilities:• Handle support requests escalated from Tier 1 analysts, investigate root causes, and drive issues through to resolution within expected service timelines.• Provide onsite assistance to end users and client IT teams by diagnosing hardware, software, operating system, and connectivity problems across supported environments.• Troubleshoot more advanced incidents affecting workstations, servers, virtual systems, and network services, including urgent response outside standard business hours when needed.• Perform basic technology deployments, configuration updates, and support tasks within client environments while ensuring minimal disruption to operations.• Maintain accurate ticket notes, service records, troubleshooting logs, and status updates to support visibility, reporting, and knowledge sharing.• Create and deliver user guidance, technical documentation, and practical instruction to help employees use supported equipment and applications effectively.• Collaborate with internal technical groups and business stakeholders to identify service improvements, recommend system changes, and support new technology solutions.• Review system activity, server events, and security-related alerts to identify issues early, apply corrective actions, and support compliance with established security standards.• Support the development of Tier 1 staff by offering guidance, sharing technical knowledge, and helping reinforce consistent service desk practices.• Monitor open incidents and service requests to help ensure prompt follow-up, strong customer communication, and a positive support experience for clients
2026-09-23T00:00:00Z

Technical Support Representative

Lindon, Utah
remote
Temporary / Contract
19 - 24 USD / Hourly
We are looking for a Technical Support Representative to join our team on a contract basis. In this role, you will assist users with setting up multi-factor authentication (MFA), resolve routine technical issues in a Windows environment, and provide clear support for business software setup and usage. This opportunity is well suited for someone with strong written and verbal communication skills and a customer-focused approach to service desk support. Responsibilities:• Assist platform users with questions and issues related to multi-factor authentication deployment and account access• Respond to service desk requests, document issues accurately, and provide updates through ticketing systems• Communicate technical instructions in a clear, detail-focused manner through written and digital channels• Escalate unresolved issues when necessary while ensuring proper follow-up and resolution tracking
2026-09-25T00:00:00Z