<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
We are looking for a bilingual Receptionist to join a dynamic non-profit organization in Miami, Florida. This Contract to permanent position is ideal for someone with excellent interpersonal skills and a passion for providing exceptional service. The role requires fluency in English and Spanish and offers an opportunity to contribute to a meaningful cause while gaining valuable experience.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure a welcoming environment at the front desk.<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Respond to inbound calls courteously and provide accurate information.<br>• Handle general administrative duties, such as scheduling appointments and maintaining records.<br>• Assist with inquiries and provide support to both internal staff and external stakeholders.<br>• Monitor and manage the reception area to maintain a tidy and organized workspace.<br>• Communicate effectively in both English and Spanish to serve a diverse clientele.<br>• Perform other receptionist-related tasks as assigned, ensuring smooth operations.
<p><strong><u>Description of the Role</u></strong></p><p>An established organization is seeking a professional and welcoming Receptionist to serve as the first point of contact for visitors and callers. This role is essential in creating a positive and organized front-office experience while supporting various administrative functions. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced environment. Bilingual (English/Spanish) preferred to better serve a diverse community.</p><p><br></p><p>What You’ll Be Responsible For</p><ul><li>Greeting and assisting visitors, clients, and staff with professionalism and warmth</li><li>Answering and directing incoming phone calls promptly and accurately</li><li>Managing mail, deliveries, and front desk supplies</li><li>Maintaining a clean and organized reception area</li><li>Scheduling appointments and coordinating meeting room usage</li><li>Supporting administrative tasks such as data entry, filing, and document preparation</li><li>Assisting with internal communications and office coordination</li><li>Ensuring all front desk operations comply with company policies and procedures</li></ul>
We are looking for an experienced Project Manager/Sr. Consultant to lead IT projects focused on hardware, infrastructure, and asset management. This role requires someone with strong technical expertise, excellent organizational skills, and the ability to collaborate with cross-functional teams to deliver projects on time and within budget. This is a long-term contract position based in Miami, Florida, offering an exciting opportunity to make a significant impact in the services industry.<br><br>Responsibilities:<br>• Plan, execute, and oversee IT projects involving hardware deployments, infrastructure upgrades, and asset management to ensure timely and cost-effective delivery.<br>• Manage the installation, configuration, and maintenance of hardware systems, including servers, networking equipment, and data center infrastructure.<br>• Oversee the lifecycle of IT assets, including procurement, inventory management, maintenance, and decommissioning, while ensuring compliance with organizational policies.<br>• Negotiate contracts and manage relationships with vendors and third-party service providers to maintain service-level agreements (SLAs) and ensure timely delivery.<br>• Provide hands-on troubleshooting and technical support for hardware and infrastructure issues to ensure system reliability and minimize disruptions.<br>• Identify potential project risks, develop mitigation strategies, and ensure adherence to security and regulatory standards.<br>• Maintain comprehensive project documentation, including schedules, budgets, and progress reports, to ensure transparency and accountability.<br>• Lead and coordinate cross-functional teams, including IT technicians, engineers, and external vendors, to achieve project milestones.<br>• Utilize project management tools and asset management software to track progress and optimize workflows.
We are looking for a detail-oriented Administrative Assistant to join our team on a long-term contract basis. In this role, you will provide essential support to ensure the smooth operation of our office and deliver exceptional service to both internal teams and external clients. This position is based in Miami, Florida, and offers the opportunity to contribute to a dynamic and collaborative work environment.<br><br>Responsibilities:<br>• Handle incoming calls with professionalism and direct inquiries to the appropriate team members.<br>• Perform accurate data entry tasks to maintain and update records.<br>• Manage day-to-day administrative office tasks, including scheduling, filing, and correspondence.<br>• Greet and assist visitors, ensuring a welcoming and efficient front desk experience.<br>• Coordinate and organize meetings, including preparing materials and booking facilities.<br>• Maintain office supplies inventory by tracking stock and placing orders as needed.<br>• Support various departments with clerical tasks to ensure efficient workflow.<br>• Assist in creating and distributing internal and external communications.
<p><strong>We’re seeking a compassionate and dedicated Helpline Counselor to join our team in Miami. In this role, you’ll provide critical support to individuals navigating difficult moments in their lives. If you’re passionate about helping others and have strong communication skills, especially in Spanish, we’d love to hear from you.</strong></p><p><br></p><p><strong>For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. Following training, the role will transition to an overnight shift.</strong></p><p><strong></strong></p><p>Key Responsibilities:</p><ul><li>Answer incoming calls with empathy, providing emotional support and resources to callers in need</li><li>Communicate fluently in Spanish to ensure effective, compassionate assistance</li><li>Document call details accurately in the system</li><li>Apply crisis intervention techniques in high-stress situations</li><li>Stay calm and detail-oriented while handling sensitive conversations</li><li>Participate in specialized training on suicide prevention and crisis management</li><li>Collaborate with team members to continuously improve service quality</li><li>Maintain confidentiality and adhere to organizational policies</li><li>Provide translation services for Spanish-speaking callers when necessary</li><li>Contribute to a positive, supportive team environment</li></ul><p><br></p>
We are looking for a detail-oriented Customer Account Coordinator to join our team on a contract basis in Boca Raton, Florida. This role involves managing the full cycle of order processing for Global Accounts while ensuring accuracy and efficiency. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and demonstrate excellent communication abilities.<br><br>Responsibilities:<br>• Manage product listings, pricing updates, and order flows on the Shopify B2B platform, ensuring accuracy and resolving any errors to enhance customer satisfaction.<br>• Provide dedicated support to Global Accounts across multiple regions, ensuring seamless communication and service.<br>• Process orders in accordance with account-specific shipping schedules and vendor compliance requirements.<br>• Maintain organized workflows to consistently meet customer shipping deadlines.<br>• Monitor shipment statuses, review daily reports, and proactively address non-conformances to maintain high performance standards.<br>• Collaborate with internal teams to resolve customer inquiries and improve process efficiency.<br>• Generate and analyze reports using Microsoft Excel, including pivot tables, to track order metrics and performance.<br>• Ensure all tasks are executed to meet contractual obligations and business objectives.<br>• Perform additional duties as assigned to support broader team initiatives.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Miami, Florida. This role is ideal for someone who excels in multitasking, communication, and handling confidential information in a fast-paced environment. As the first point of contact, you will play a key role in ensuring smooth office operations and providing exceptional service.<br><br>Responsibilities:<br>• Greet and assist visitors upon arrival, ensuring a welcoming and organized atmosphere.<br>• Answer and direct incoming calls using multi-line phone systems, transferring calls appropriately.<br>• Manage incoming and outgoing mail, sorting and distributing items efficiently.<br>• Handle sensitive documents with discretion and maintain confidentiality at all times.<br>• Coordinate deliveries and ensure packages are routed to the appropriate recipients.<br>• Communicate effectively with managers and clients regarding deadlines, tasks, and other job-related issues.<br>• Support additional office projects and administrative tasks as assigned.<br>• Operate and manage switchboard systems to streamline communication processes.<br>• Maintain an organized workspace and ensure all office supplies are replenished as needed.
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
