<p>Our Client is a global manufacturer specializing in automotive components, safety systems, and advanced lighting solutions. Headquartered in Japan, the organization operates across 17 countries with more than 60 affiliated companies, delivering innovative products to customers worldwide.</p><p>Our Client’s North American headquarters, located in <strong>Troy, Michigan</strong>, is seeking a <strong>Microsoft 365 Administrator</strong> to join its Corporate Information Systems (CIS) team. This role operates with a high level of independence and is responsible for delivering enterprise-level Microsoft 365 administration and support across North American corporate and manufacturing locations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer, support, and optimize the full Microsoft 365 environment, including <strong>Exchange Online, SharePoint Online, Teams, OneDrive, and the Power Platform</strong></li><li>Manage user accounts, security groups, roles, and licensing through the <strong>Microsoft 365 Admin Center and Azure Active Directory</strong></li><li>Configure and maintain <strong>Multi-Factor Authentication (MFA), Conditional Access, and security policies</strong> to align with organizational security standards</li><li>Monitor tenant health, service availability, capacity, and overall system performance</li><li>Ensure Microsoft 365 tenant configurations follow best practices and support scalability and reliability</li><li>Support Microsoft Teams configuration, governance, policies, and integrations with other M365 services</li><li>Define, implement, and enforce policies for cloud-based systems and collaboration tools</li><li>Administer <strong>OneDrive for Business</strong>, including permissions, synchronization, and sharing controls</li><li>Implement <strong>Data Loss Prevention (DLP)</strong>, retention policies, compliance rules, and governance controls</li><li>Conduct routine audits of user access, permissions, and sharing activity to ensure compliance with data governance standards</li><li>Provide <strong>Tier 2 and Tier 3 support</strong> for Microsoft 365-related issues, including troubleshooting and root cause analysis</li><li>Escalate complex issues to Microsoft support when necessary and manage resolution through completion</li><li>Create and maintain technical documentation for configurations, procedures, and system changes</li><li>Track and report on usage trends, adoption metrics, and performance indicators</li><li>Participate in continuous improvement initiatives, including <strong>Kaizen-driven optimization efforts</strong></li><li>Travel to North American manufacturing sites and customer locations as required, including occasional overnight stays</li></ul><p><br></p>
We are looking for an IT Specialist to join our team in Ann Arbor, Michigan. This is a Contract to permanent opportunity within a non-profit organization dedicated to making a positive impact in the community. The ideal candidate will have a strong foundation in IT support and a desire to grow their expertise in systems administration, cybersecurity, and data operations. This role offers the chance to collaborate with internal teams and external providers while contributing to meaningful projects.<br><br>Responsibilities:<br>• Provide technical support for hardware, software, and connectivity issues, ensuring smooth operations for both onsite and remote users.<br>• Assist users with technical challenges related to online portals, fostering a seamless user experience.<br>• Document system updates and effectively communicate changes to staff.<br>• Manage onboarding and offboarding processes, including account setup, permissions, and hardware configuration.<br>• Support Microsoft 365 and Azure AD administration tasks in collaboration with external IT vendors.<br>• Maintain data integrity and ensure adherence to established protocols for system and file structures.<br>• Implement system enhancements and update internal documentation to reflect changes.<br>• Participate in cybersecurity efforts, including audits and vendor recommendations, to ensure a secure IT environment.<br>• Coordinate with external IT service providers on upgrades, maintenance, and technology needs assessments.<br>• Assist in technology procurement and inventory management to support organizational operations.
