4 results for Customer Experience Specialist in Detroit, MI

Technical Support Specialist

Southfield, MI
onsite
Permanent
60000 - 80000 USD / Yearly
We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems. Responsibilities: • Deliver prompt and attentive customer service to meet departmental performance goals. • Provide technical assistance on installations, upgrades, and troubleshooting for various systems. • Accurately document customer interactions and resolutions with attention to detail. • Communicate technical issues effectively to customers and collaborate with internal teams. • Utilize tools and resources to manage service desk tickets and resolve issues efficiently. • Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android. • Perform basic troubleshooting and resolve issues related to Active Directory and Microsoft SQL Server. • Ensure compliance with quality assurance standards and methodologies. • Maintain up-to-date knowledge of relevant software and systems. • Respond to telephone support requests in a timely and effective manner.
2026-03-06T00:00:00Z

IT Support Specialist

Ann Arbor, MI
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact. Responsibilities: • Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange. • Offer hands-on support for mobile devices such as Android smartphones and iPads. • Deliver exceptional customer service to assist staff in a high-pressure healthcare environment. • Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete. • Conduct network troubleshooting to address connectivity issues and ensure reliable operations. • Manage hardware inventory, including tracking and deploying necessary equipment. • Assist field personnel with online troubleshooting and station setup as required. • Collaborate with team members to maintain system functionality and resolve technical challenges. • Ensure compliance with organizational IT protocols and practices.
2026-03-06T00:00:00Z

Communications Specialist

Detroit, MI
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a talented Communications Specialist to join our team on a long-term contract basis in Detroit, Michigan. This role requires a versatile and detail-oriented individual who can manage various aspects of communications, including social media, website updates, and content creation. The ideal candidate will have a passion for storytelling and the ability to collaborate across teams to effectively communicate the impact of programs and initiatives. Responsibilities: • Develop and edit engaging content for social media, newsletters, and blog posts. • Assist in media buying and create compelling marketing collateral in alignment with campaign goals. • Maintain and organize lists, reports, and communication materials to ensure accurate records. • Provide on-site event support, including logistical coordination and content creation. • Coordinate photography and videography requests, ensuring high-quality visual assets. • Update and maintain the organization’s website to reflect current initiatives and information. • Monitor media coverage and assist with public relations efforts to enhance visibility. • Track metrics related to communication efforts, compiling reports across platforms such as social media, websites, and newsletters. • Collaborate with graphic designers to develop visually appealing and consistent campaign materials. • Support internal communication needs and assist with workforce data and budget monitoring.
2026-02-17T00:00:00Z

Customer Service Administrator

Troy, MI
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a detail-oriented Benefits Administrator to join our team in Troy, Michigan. This role involves managing administrative tasks related to client services and benefits coordination while maintaining a high standard of attention to detail. The ideal candidate will bring strong organizational skills, adaptability, and a customer-focused approach to support daily operations effectively. Responsibilities: • Organize and manage schedules, service requests, and follow-up tasks with precision. • Draft and distribute client correspondence, updates, and essential documents. • Maintain accurate records, files, and logs to ensure seamless operations. • Perform administrative tasks such as data entry, scanning, and document management. • Collaborate with team members to address client needs and deliver excellent service. • Prioritize and manage multiple tasks in a fast-paced environment. • Assist with special administrative projects to support leadership. • Provide exceptional customer service through clear communication and responsiveness.
2026-03-06T00:00:00Z