<p>Our client is a growing managed IT services provider and is seeking a <strong>Director of Technical Operations</strong> to run the day-to-day technical engine of the business. This is a senior leadership role responsible for stabilizing service delivery, strengthening operational systems, and enabling the executive team to focus on growth rather than reactive problem-solving.</p><p>This leader owns the operational layer of the organization—removing friction, eliminating repeat issues, building scalable processes, and elevating team performance across service delivery and project execution.</p><p>About Our Client</p><p>Our client is a managed IT services provider supporting small and mid-sized businesses with a strong emphasis on security, reliability, and client experience. They are a Microsoft Partner and top-tier Datto Blue Partner.</p><p><br></p><p>Key Responsibilities</p><ul><li>Own service delivery performance through KPIs, scorecards, and meeting cadence</li><li>Enforce escalation paths; serve as final internal escalation before executive involvement</li><li>Provide technical leadership on complex or stalled issues</li><li>Drive root-cause analysis and eliminate repeat problems</li><li>Maintain and evolve technical standards (identity, endpoint, security, backup, networking)</li><li>Own tool governance across PSA, RMM, documentation, security, and backup platforms</li><li>Improve onboarding efficiency and documentation quality</li><li>Develop team capability through coaching, training, and performance management</li><li>Partner with Customer Success and Sales/Marketing to support growth and retention</li></ul><p>Required Experience</p><ul><li>7+ years in a <strong>managed services (MSP) environment</strong></li><li>3+ years leading service delivery or operations at manager or director level</li><li>Proven success running accountability systems (KPIs, standards, performance conversations)</li><li>Strong technical credibility across Microsoft 365, identity, endpoint/security, backup/BCDR, and core networking</li></ul>
<p>We are looking for an experienced and innovative Director of Marketing to lead our company's marketing efforts in Southfield, Michigan. This role is pivotal in shaping and implementing strategies that drive growth, enhance brand visibility, and foster customer engagement. As a key member of the leadership team, the ideal candidate will balance strategic planning with hands-on execution, ensuring all marketing initiatives align with business objectives. This is an exciting growth position focused on building a marketing department from the ground up, shaping and directing marketing strategies, and hiring future marketing team members. If you have 5+ years of experience as a Director of Marketing building, driving growth, and expanding international market share, apply today! </p><p><br></p><p>Responsibilities:</p><p>• Develop and oversee the company's annual marketing plans, budgets, and forecasts to ensure alignment with business goals.</p><p>• Establish measurable KPIs and reporting structures to evaluate the effectiveness of marketing strategies and campaigns.</p><p>• Create and maintain a consistent brand identity, messaging framework, and value proposition across all channels.</p><p>• Lead the development of marketing collateral, presentations, case studies, and advertising materials to support sales and branding efforts.</p><p>• Optimize digital marketing channels for lead generation and audience engagement while leveraging analytics for continuous improvement.</p><p>• Design and execute integrated demand generation campaigns to support pipeline growth and enhance sales enablement.</p><p>• Conduct in-depth market research to identify customer needs, emerging trends, and competitive insights, supporting product positioning and launches.</p><p>• Recruit, manage, and mentor a high-performing marketing team, while coordinating with external vendors and agencies.</p><p>• Organize and oversee events such as trade shows, conferences, webinars, and other customer-focused initiatives.</p><p>• Collaborate with cross-functional teams to develop sales tools, refine messaging, and enhance competitive intelligence.</p>
We are looking for a skilled and motivated Recruiting Coordinator to join our team in Ann Arbor, Michigan. In this contract role, you will play a crucial part in supporting hiring efforts across various departments, including accounting, marketing, operations, administration, and technology. This position is ideal for a proactive, detail-oriented individual eager to grow and excel in a fast-paced environment.<br><br>Responsibilities:<br>• Manage the full-cycle recruitment process, from job posting to candidate onboarding.<br>• Collaborate with hiring managers to understand staffing needs and develop tailored recruitment strategies.<br>• Conduct interviews and evaluate candidates to ensure alignment with job requirements and organizational culture.<br>• Utilize applicant tracking systems to maintain accurate and organized candidate records.<br>• Coordinate onboarding processes to ensure seamless integration of new hires.<br>• Develop and maintain a strong pipeline of candidates with relevant experience for future hiring needs.<br>• Provide exceptional communication and follow-up with candidates and hiring managers throughout the recruitment process.<br>• Ensure compliance with company policies and employment regulations during all recruitment activities.<br>• Work closely with HR and other departments to support recruitment goals and initiatives.
<p>Are you a <strong>sales-minded leader</strong> with the intensity and hunger to drive growth? This <strong>Real Estate Lending Manager</strong> role is a <strong>high-impact, highly visible position</strong> overseeing a team of 20 across Michigan and Florida. You’ll lead initiatives that <strong>boost production, expand market share, and launch new products</strong>, while ensuring operational excellence and compliance. The role combines strategic leadership, operational oversight, and a focus on driving volume and supporting Mortgage Lending Officers (MLOs). This role will be hybrid (3 days in office / 2 remote) after training located in Grand Blanc, Michigan. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage and lead a team of 20 professionals, including underwriters, servicing staff, and back-office personnel, ensuring optimal performance and collaboration.</p><p>• Drive mortgage lending volume by supporting MLOs, identifying pipeline opportunities, and recommending new products based on market trends.</p><p>• Develop and implement strategic initiatives to boost production, improve efficiency, and enhance scalability.</p><p>• Hold team members accountable for performance metrics, providing coaching and shadowing underperforming staff when necessary.</p><p>• Participate in client meetings for escalations and high-level sales calls to reinforce leadership presence.</p><p>• Collaborate with IT, marketing, and branch leadership to align operations with organizational goals and drive growth.</p><p>• Monitor portfolio performance, ensuring compliance with Fannie Mae guidelines and secondary market requirements.</p><p>• Analyze market gaps and lead the launch of new products to meet evolving customer demands.</p><p>• Oversee budgets, reporting, and operational processes to maintain efficiency and accuracy.</p><p>• Champion initiatives that enhance team development and operational excellence.</p>
