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2 results for Collections Specialist in Detroit, MI
- Troy, MI
- onsite
- Temporary to Hire
- 25 - 28 USD / Hourly
- We are looking for a Collections Specialist to support finance operations in Troy, Michigan. This contract opportunity has the potential to become permanent and is ideal for someone who can manage customer accounts, follow up on outstanding balances, and contribute to accurate month-end financial activities. The role will work closely with customers and internal teams to resolve account issues, apply payments correctly, and maintain reliable financial records.<br><br>Responsibilities:<br>• Manage customer account records by keeping billing details, payment information, and account status accurate and current<br>• Handle customer inquiries related to invoices, account adjustments, and payment activity in a timely and thorough manner<br>• Build positive working relationships with customers to encourage prompt payment and improve overall collection results<br>• Generate and distribute monthly customer statements to support account visibility and payment follow-up<br>• Prepare recurring Excel-based reports and account data summaries for external and internal reporting needs<br>• Support month-end close by reconciling accounts, reviewing transaction details, and producing financial reports<br>• Process customer payments, including credit card transactions, batch handling, cash application, and reconciliation with the payment processor<br>• Investigate billing or payment discrepancies, make corrections when needed, and document findings clearly<br>• Create and maintain process documentation to ensure accounting activities are performed consistently and accurately
- 2026-04-24T00:00:00Z
- Grand Blanc, MI
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a skilled Collections Specialist to join our team on a contract basis in Grand Blanc, Michigan. This role involves working directly with consumer loans, car loans, and credit card accounts to ensure timely payments and resolve overdue balances. The position is crucial for maintaining financial operations and offers an opportunity to contribute to the success of our Member Solutions department.<br><br>Responsibilities:<br>• Manage a queue of overdue loans, ensuring timely follow-ups and resolutions.<br>• Make outbound calls to members to discuss past-due balances and payment options.<br>• Investigate account discrepancies and provide accurate information to members.<br>• Collaborate with team members to meet department goals and reduce delinquency rates.<br>• Utilize the organization's core system to track and update account statuses.<br>• Ensure compliance with all relevant policies and regulations during collection activities.<br>• Maintain detailed records of communication and actions taken for each account.<br>• Provide exceptional customer service while handling sensitive financial matters.<br>• Identify opportunities for process improvement within the collections workflow.<br>• Support team efforts to achieve monthly and quarterly performance targets.
- 2026-04-17T00:00:00Z