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2 results for Senior Customer Service Specialist in Des Moines, IA

Customer Support Specialist

Johnston, IA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-05-22T00:00:00Z

Customer Service Representative

West Des Moines, IA
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Service Representative to support insurance-related customer interactions for a financial company Robert Half works with. This will be a REMOTE role, but the candidate MUST sit out of the DES MOINES area. This Long-term Contract opportunity is ideal for someone who can manage several systems at once, maintain accurate records, and deliver attentive service across phone and email channels. The right candidate will be comfortable handling both incoming and outgoing communication while researching and updating policy information with a high level of accuracy. Responsibilities:• Respond to incoming customer inquiries and place outbound follow-up calls to provide timely assistance and updates.• Review, research, and update insurance-related information across multiple computer applications while maintaining accuracy in every transaction.• Enter customer and policy details into internal systems with strong attention to detail and data quality.• Navigate between several screens and tools efficiently while continuing to provide high-quality service.• Schedule appointments or follow-up interactions as needed to help resolve customer needs.• Maintain consistent follow-through on customer issues to ensure questions are addressed fully and accurate Ready to take the next step in your customer service career? We'd love to hear from you! If you're interested, and in the Des Moines area, please call 515.706.4974 or apply through the Robert Half website.
2026-06-22T00:00:00Z