<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and customer-focused <strong>Conference Center Technology & AV Engineer</strong> to manage the daily operations, maintenance, and support of a large, configurable conference center with multiple meeting rooms. This role will be responsible for ensuring that all audiovisual systems, including <strong>Cisco Webex video conferencing</strong>, sound, projection, and presentation systems, are fully functional and optimized for both in-person and hybrid meetings.</p><p>The ideal candidate will have a strong background in <strong>AV integration, networked collaboration tools, and live event support</strong>, along with excellent troubleshooting skills and the ability to partner closely with internal teams, executives, and external vendors.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Technical Operations & Support</strong></p><ul><li>Manage, operate, and maintain all AV and conferencing technology for a multi-room, configurable conference center.</li><li>Configure Cisco Webex Room Kits, codecs, and integrated systems for hybrid meetings.</li><li>Oversee and troubleshoot video conferencing, projection, microphone, and sound systems to ensure uninterrupted events.</li><li>Perform regular preventative maintenance on AV and networking equipment to maximize uptime.</li></ul><p><strong>Event & Meeting Management</strong></p><ul><li>Provide live technical support for high-profile meetings, executive briefings, and corporate events.</li><li>Collaborate with event planners and meeting organizers to configure rooms and technology setups.</li><li>Adjust audio, video, lighting, and display settings for optimal viewing and sound quality.</li><li>Serve as the primary on-site contact for any technical issues during events. </li></ul><p><strong>System Administration & Upgrades</strong></p><ul><li>Work with IT teams to ensure AV systems integrate seamlessly with the corporate network.</li><li>Monitor system performance and apply firmware updates, security patches, and configuration changes. Including developing reports and metrics on system usage. </li><li>Recommend and coordinate upgrades to keep technology current and aligned with business needs.</li></ul><p><strong>Vendor & Inventory Management</strong></p><ul><li>Manage vendor relationships for service calls, equipment repairs, and technology enhancements.</li><li>Maintain accurate inventory of AV equipment, cabling, and spares.</li><li>Track equipment lifecycle and budget for replacements and improvements.</li></ul><p><strong>Additional Support </strong></p><ul><li>In addition to supporting the DSM Conference center this individual will be assist with maintenance and troubleshooting of the enterprise meeting system. </li><li>In down time this individual will be called on to support Teams Calling and the maintenance of that system as well. </li></ul><p><br></p>
We are looking for a skilled Systems Engineer to join our team in Des Moines, Iowa. In this role, you will design, implement, and maintain robust systems that support business operations and ensure optimal performance. This position requires a strong technical background and expertise in various technologies to deliver innovative solutions.<br><br>Responsibilities:<br>• Develop, configure, and maintain systems utilizing Cisco, Citrix, and cloud-based technologies.<br>• Oversee the implementation and management of AWS and backup solutions to ensure data security and accessibility.<br>• Perform routine system monitoring and troubleshooting to optimize performance and resolve technical issues.<br>• Design and implement automation processes to streamline operations and enhance system efficiency.<br>• Collaborate with cross-functional teams to ensure seamless integration of Dell EMC technologies into existing infrastructure.<br>• Manage Active Directory environments, including user access and security configurations.<br>• Conduct AB testing to evaluate system updates and new technology implementations.<br>• Provide technical support and guidance to teams on best practices for system usage and maintenance.<br>• Document system configurations, processes, and procedures to maintain accurate records.<br>• Stay updated on emerging technologies and recommend improvements to enhance system capabilities.
