2 results for Networkcloud Manager in Des Moines, IA

Help Desk Support Manager - PERM FTE DIrect

Des Moines, IA
onsite
Permanent
110000.00 - 135000.00 USD / Yearly
TITLE: Help Desk Support Manager /(Technical Player / Coach role) NOT JUST MANAGEMENT LOCATION: HYBRID IN OFFICE WEEKLY BUT YOU CAN FLEX ONSITE. SOME WEEKS 100% REMOTE. SALARY: Up to • Remote option available, but you must reside in Iowa and be able to work onsite in the Des Moines area each week with schedule flexibility.*** For immediate and confidential consideration, please send a message to CARRIE DANGER, SVP Permanent Placement - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***COMPENSATION:• Permanent, direct-hire position with earning potential up to $125K- $130K plus a 20% bonus (based on your years of experience).________________________________________About the Role:Step into a crucial “Player / Coach” technical leadership role where your blend of hands-on technical support and people management will directly shape the quality of IT services for our business. As Help Desk Support Manager, you’ll guide daily operational excellence, serve as a bridge between technical teams and business objectives, and ensure users receive exceptional support.________________________________________Requirements (Mashed Up):• Proven success juggling technical troubleshooting with help desk leadership—comfortable working directly on escalated issues even as you mentor and empower a focused IT support team (3 direct reports within a 10 person department).• Experience yourself doing hands on technical work: administering and supporting Windows servers, O365/cloud services, networks, routers/switches, and Citrix/VMware platforms, with a keen eye on performance and security from the ground up.• Natural ability to develop and implement new workflows, maintain responsive ticketing processes, and drive continual improvements, with thoughtful IT budget and vendor oversight.• Demonstrated strategic thinking—building and executing technical roadmaps—while staying firmly in the day-to-day support environment to address emergent needs and proactively resolve recurring pain points.• Comfort working “in the weeds” with troubleshooting, end-user support, and infrastructure issues (storage, Active Directory, MS Exchange, VOIP systems), while being able to communicate impactfully cross-departmentally.* JIRA Ticketing System • Success upskilling and developing your team—identifying technical gaps and providing coaching to build out core competencies.• BONUS if you have experience working with ERP or business application support.• Commitment to security best practices for network, data, and end-user assets, and experience maintaining vendor relationships and supporting the company’s data center operations.________________________________________If you’re equally passionate about technical problem-solving and front-line leadership—and you want to make a clear, positive impact for end users and the business—let’s talk!For immediate and confidential consideration, connect with Carrie Danger, SVP Permanent Placement, via LinkedIn or email (email address on LinkedIn profile), or call directly at 515-259-6087.Referrals are welcome; bonuses are paid for successful placements! All communication is strictly confidential.
2026-03-17T23:33:46Z

Director of IT - PERM FTE Position

Des Moines, IA
onsite
Permanent
140000.00 - 190000.00 USD / Yearly
TITLE: Director of IT / IT Director / Information Technology Director / Director of IT / Technical Director of IT (Direct Hire) REMOTE FOR IOWA RESIDENTS. YOU MUST RESIDE IN IOWA. IOWA ADDRESSES ONLY. ONSITE in the Des Moines IOWA AREA. WORK ONSITE, WITH FLEXIBILITY EACH WEEK. You MUST be able to drive to Des Moines onsite office weekly.Direct Hire IT Director of IT in the IOWA area up to $190K PLUS A 20% Bonus depending on years of experience. You must reside in the Iowa area. *** For confidential consideration, please send a message to CARRIE DANGER, SVP Permanent Placement - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***HANDS-ON TECHNICAL PLUS LEADERSHIP: You MUST have: hands on current, server & networking IT skills. This is NOT a just DIRECTING / Leadership position. You must straddle both technical AND LeadersYou MUST HAVE: • Current Technical demonstrated experience• Tech Strategic Planning • Technical Roadmap experience• Previous Direct report experience. You will be on the Front Lines working to improve technology for the business, Drive Solutions for the business, and you will be a difference maker in working with the business and leading the Front lines o operations-Strategic & Technical standpoint! This IT Director / Director of IT is a Strategic AND Technical Lead role in a small IT shop!• This is not just management / leadership, MUST be comfortable ‘In the Technical Day to Day of the IT organization, being out in Front of the Business needs.What You Will Need: • Technical IT Current Infrastructure experience• IT Budget experience • Proven track record of Direct Reports and Developing Staff. You must have Technical enough skills to UPSKILL a Technical Team, and address the technical gaps. • Smaller IT / Tech Team, 2 Direct Reports, 10 – 15 people in IT with a larger company. • Prior Infrastructure experience – Current Technical skills with VMware, server support / Windows, O365, and Storage. • Any Application Development knowledge and experience with an ERP software package is a Plus ! • General understanding of Server and Network performance and troubleshooting; Windows Server, Active Directory & MS Exchange Server, VOIP, Citrix & HyperVisor technology, Networking, and Cloud based technology. O365, Routers / Switches / Storage• O365 and Cloud experience• Security / Network Security / Generalized Data experience• Managing Vendor relationships• Manage the data centerDrive Change! If you know of anyone who you would recommend for this opportunity or others, referral bonuses paid upon placement of the referral! Confidentiality! Full time Technical Director of IT up to 190K plus a 20% bonus . For immediate and confidential consideration on this Direct Hire position or other permanent IT opportunities in the Des Moines or the Iowa area, please call Carrie Danger, SVP at My Direct Office #: 515-259-6087, or e-mail resume confidentially to Carrie Danger – email address on my LinkedIN Profile.
2026-03-16T03:33:45Z