<p>Our growing client in Des Moines is seeking a Amazon Connect Developer to design, develop, optimize, and support Amazon Connect solutions. The individual will support and enhance 16 customer contact centers’ operation. This person will rotate with two other developers in managing production support one out of every three weeks. This position requires strong verbal and written communication skills as the individual selected will collaborate closely with our Data & Integration team and our telephony business (non-technical) users.</p>
We are looking for an Endpoint Systems Engineer to play a key role in enhancing operational efficiency and supporting endpoint systems across the organization. This position requires a strong technical background, excellent problem-solving skills, and the ability to work both independently and collaboratively in a dynamic environment. This is a long-term contract position based in Ankeny, Iowa.<br><br>Responsibilities:<br>• Design, develop, and test automation processes for endpoint systems to ensure scalability and adaptability to organizational growth.<br>• Create, test, and deploy Microsoft PowerShell and batch scripts to install and update proprietary and third-party software.<br>• Implement and maintain processes to ensure software and settings are applied during endpoint replacements or initial installations.<br>• Develop redundancy strategies to ensure system reliability and minimize downtime.<br>• Collaborate in the design and implementation of operational and information support systems.<br>• Evaluate and qualify software used at store locations, including modifications to third-party vendor applications.<br>• Create scripts, programs, and tools to optimize system efficiency and automate repetitive tasks.<br>• Monitor and analyze endpoint system performance to identify and address issues proactively.